---
title: "RouteXL Reviews: What Users Really Think in [year]"
url: "https://www.upperinc.com/reviews/routexl-reviews/"
date: "2022-02-28T13:00:15+00:00"
modified: "2026-06-04T00:00:00+00:00"
author:
name: "Rakesh Patel"
url: "https://www.upperinc.com/"
categories:
- "Reviews"
word_count: 1994
reading_time: "10 min read"
summary: "A free route planner sounds like a great deal until it sends your driver 400 kilometers in the wrong direction."
description: "We collected RouteXL reviews across G2, Capterra, and Trustpilot. See what users praise, what frustrates them, and which alternatives work better."
keywords: "routexl reviews, Reviews"
language: "en"
schema_type: "Article"
related_posts:
- title: "Zeo Route Planner Reviews 2026: Comprehensive Analysis & Comparison"
url: "https://www.upperinc.com/reviews/zeo-route-planner/"
- title: "Roadtrippers Reviews"
url: "https://www.upperinc.com/reviews/roadtrippers-reviews/"
- title: "Track-POD Reviews"
url: "https://www.upperinc.com/reviews/track-pod/"
---
# RouteXL Reviews: What Users Really Think in [year]
_Published: February 28, 2022_
_Author: Rakesh Patel_
**A free route planner sounds like a great deal until it sends your driver 400 kilometers in the wrong direction**.
That’s not a hypothetical. It’s a real RouteXL review from a user whose very first address was geocoded to the wrong state entirely.
RouteXL is one of the few route optimization tools with a permanently free tier, which makes it attractive for solo drivers, volunteers, and small operations with tight budgets.
But free comes with trade-offs, and RouteXL reviews across G2, Capterra, and Trustpilot reveal a consistent pattern: the basics work, but accuracy, reliability, and feature depth fall short when it matters.
**We collected RouteXL reviews across all three platforms to give you the full picture**. This article breaks down what users praise, what frustrates them, and whether the free model is worth the trade-offs for your delivery operation.
Table of Contents
- [An Overview of RouteXL](#an-overview-of-routexl)
- [How We Collected and Analyzed These Reviews](#how-we-collected-and-analyzed-these-reviews)
- [What Users Like About RouteXL](#what-users-like-about-routexl)
- [What Users Don’t Like About RouteXL](#what-users-dont-like-about-routexl)
- [Pros and Cons of RouteXL Based on User Reviews](#pros-and-cons-of-routexl-based-on-user-reviews)
- [RouteXL Pricing: What You Actually Pay](#routexl-pricing-what-you-actually-pay)
- [Who Should (and Shouldn’t) Use RouteXL](#who-should-and-shouldnt-use-routexl)
- [3 Alternatives to RouteXL Worth Considering](#3-alternatives-to-routexl-worth-considering)
- [Get Reliable Route Optimization With Full Delivery Management With Upper](#get-reliable-route-optimization-with-full-delivery-management-with-upper)
- [FAQs on RouteXL Reviews](#faqs)
## An Overview of RouteXL
RouteXL is a web-based route optimization tool that calculates efficient multi-stop routes. It’s one of the few route planners that offers a permanently free tier (up to 20 stops per route), making it popular among solo drivers, volunteers, and small operations on tight budgets. The platform focuses on basic route optimization without fleet management, dispatch, or driver tracking capabilities.
| Aspects | Details |
|---|---|
| G2 Rating | 4.2/5 from 3 reviews |
| Capterra Rating | 3.5/5 from 2 reviews |
| Best For | Solo drivers and very small operations needing basic free route optimization |
| Starting Price | Free (20 stops); ~$35/month (100 stops); ~$70/month (200 stops) |
| Free Trial / Free Plan | Yes, permanent free plan (20 stops per route, unlimited routes per day) |
| Key Capabilities | Multi-stop route optimization, bulk address upload, drag-and-drop reordering, route export to Google Maps |
Users appreciate RouteXL’s free tier and simple bulk upload capability but consistently flag concerns about geocoding accuracy, no customer support, and a feature set that lacks fleet management tools. The following sections break down what patterns emerged across available reviews.
## How We Collected and Analyzed These Reviews
**RouteXL has a smaller review footprint than most route optimization platforms**. To give you the most complete picture, we collected feedback across multiple sources.
- Collected user reviews across G2, Capterra, and Trustpilot to cover the full range of available feedback
- Categorized reviews by recurring themes: route accuracy, ease of use, pricing/value, support quality, and feature limitations
- Included reviews from solo drivers, volunteer coordinators, field teams, and delivery operations
- Excluded reviews with no substantive detail
The sections below present the most representative positive and negative feedback, followed by a synthesized pros and cons summary.
## What Users Like About RouteXL
Positive RouteXL reviews center on two consistent themes: the genuinely free tier and the ability to bulk upload multiple addresses for fast route calculation. Users managing small route lists on a tight budget find the platform covers basic optimization needs.
Importing 100 addresses then modifying them.
Bulk address import is the most frequently cited positive. Users who previously planned routes manually on Google Maps find that uploading a stop list and getting an optimized sequence saves significant planning time.
Easy to bulk upload multiple stops while calculating the most efficient route. Great for planning product deliveries and maximizing use of labor.
Route efficiency gains from automated optimization appeal to teams transitioning from manual planning methods, especially those managing product deliveries across multiple locations.
Free! How can you beat that? Also, the software has the ability to add multiple stops and locations. It also has the ability to save previous routes and add details to each stop.
The combination of a free tier with route saving and stop details makes RouteXL attractive for budget-conscious operations that need basic route history without paying for a subscription.
Simple, 'INTUITIVE' UI is what I need. The support interaction tutorial was very helpful to learn how to communicate.
Volunteer-based and non-profit delivery operations consistently praise RouteXL’s simplicity for coordinators with no logistics background. The interface is basic enough that users can start planning routes without formal training.
The positive pattern is clear: RouteXL fills a specific niche for users who need basic multi-stop optimization at zero or very low cost. The free tier, bulk upload, and route saving cover foundational needs. Where RouteXL reviews turn negative is around accuracy, reliability, and the lack of features that growing operations need.
## What Users Don’t Like About RouteXL
Negative RouteXL reviews center on three recurring frustrations: geocoding and address accuracy errors, lack of customer support and active development, and a feature set that’s too basic for anything beyond simple route planning. These complaints appear across all review platforms.
Very first address I put in was COMPLETE WRONG, over 400km in the wrong direction, in the wrong state!!!
Geocoding accuracy is the most critical complaint. RouteXL’s free plan uses open geocoding services that struggle with incomplete or regional addresses, leading to routes that send drivers to entirely wrong locations.
Simply unable to be used without WIFI claims it to be a DNS issue but amazingly the DNS issue would affect other apps and sites but does not.
Offline reliability is a dealbreaker for field teams. Drivers who lose internet connectivity mid-route can’t access their stops, unlike native mobile apps that cache route data locally.
Overall handy, but the developers? they fell asleep. Updating of the bugs in the software is not existent, and there is no support as I know.
Lack of active development and customer support is a recurring theme. Users report bugs that persist for years without fixes and no meaningful support channels to report issues or get help.
I didn't think that the tutorial was very good at explaining how it works there isn't much training on how to use.
Poor onboarding and documentation frustrate new users. Multiple reviewers note that tutorials are hard to find or unhelpful for getting started, despite the interface being relatively simple.
The negative patterns reveal a tool that works for basic use cases but breaks down when accuracy, reliability, or support matter. Geocoding errors that send drivers hundreds of kilometers off course, no offline capability, abandoned bug fixes, and minimal onboarding represent fundamental gaps. These themes inform the pros and cons summary below.
See it in action
#### Optimize Routes for Your Entire Fleet in Under a Minute
Upper's route optimization handles hundreds of stops across multiple drivers with time windows, capacity constraints, and priority-based sequencing built in.
Try Upper Free → 
## Pros and Cons of RouteXL Based on User Reviews
Based on the review patterns above, here’s a synthesized breakdown of RouteXL’s strengths and weaknesses as reported by users.
| Pros | Cons |
|---|---|
| Permanently free tier (20 stops) with no account required | Geocoding errors send drivers to completely wrong locations |
| Bulk address upload from CSV handles 100+ stops quickly | No offline capability; requires constant internet connection |
| Simple interface accessible to users with no logistics background | No active development or bug fixes; platform feels abandoned |
| Route saving and stop detail notes provide basic delivery history | Poor onboarding with unhelpful tutorials and no meaningful support |
| Low-cost paid tiers (~$35-70/month) for up to 200 stops | No fleet management, dispatch, POD, GPS tracking, or customer notifications |
RouteXL fills a narrow niche: solo drivers or volunteers who need basic free route optimization and can work around accuracy issues. However, any operation that needs reliable geocoding, fleet management, driver tracking, or proof of delivery will outgrow RouteXL immediately. For those teams, purpose-built delivery platforms are worth evaluating.
See it in action
#### Track Every Driver and Capture Proof of Delivery in One Platform
Upper combines route optimization with GPS tracking, driver dispatch, and photo/signature proof of delivery. No separate tools needed.
[Book a Demo →](javascript:void(0)) 
## RouteXL Pricing: What You Actually Pay
[RouteXL’s pricing](https://www.upperinc.com/blog/routexl-pricing/) is straightforward compared to most competitors. The platform uses a flat-fee model based on stop limits, not per driver or per user.
| Plan | Price | Stop Limit |
|---|---|---|
| RouteXL 20 (Free) | $0/month | 20 stops per route |
| RouteXL 100 | ~$35/month (EUR 35) | 100 stops per route |
| RouteXL 200 | ~$70/month (EUR 70) | 200 stops per route |
The pricing structure is simple, but a few factors are worth noting:
- **Free tier is genuinely functional**: All features are available, just capped at 20 stops. No time limit, no account required for basic use.
- **200-stop hard ceiling**: Even the top paid tier caps at 200 stops. Operations with more than 200 daily stops have no upgrade path within RouteXL.
- **Pay-per-day option**: EUR 5/day (100 stops) or EUR 10/day (200 stops) for occasional users who don’t need a monthly subscription.
- **No fleet features at any tier**: GPS tracking, dispatch, proof of delivery, and customer notifications aren’t available regardless of what you pay. RouteXL is a route calculator, not a delivery management platform.
## Who Should (and Shouldn’t) Use RouteXL
Based on user reviews across G2, Capterra, and Trustpilot, here’s a clear breakdown of who RouteXL fits well and who should look elsewhere.
**RouteXL is a good fit if you:**
- Run solo routes with fewer than 20 stops and need a completely free optimization tool
- Coordinate volunteer deliveries for non-profits or community organizations where the budget is zero
- Need occasional route optimization and prefer the pay-per-day model over monthly subscriptions
- Are comfortable exporting routes to Google Maps for navigation (RouteXL has no built-in navigation)
**RouteXL is not a good fit if you:**
- Need reliable address geocoding, especially for regional, rural, or international addresses
- Manage more than one driver and need dispatch, assignment, or fleet visibility
- Require proof of delivery with photos, signatures, or delivery notes
- Want GPS tracking to monitor driver locations in real time
- Need customer notifications with delivery ETAs or status updates
- Process more than 200 stops per day (hard ceiling on RouteXL’s top tier)
## 3 Alternatives to RouteXL Worth Considering
If RouteXL’s accuracy issues, stop limits, or feature gaps are holding your operation back, these three [alternatives to RouteXL](https://www.upperinc.com/alternatives/routexl/) address those specific limitations.
| Aspects | Upper Route Planner | Routific | OptimoRoute |
|---|---|---|---|
| Starting Price | $40/user/month | Free (up to 100 orders); $150/mo for 101-1,000 | $35.10/driver/month |
| Pricing Model | Per-user | Per-order (unlimited drivers) | Per-driver |
| Best For | Small-to-mid delivery fleets needing full dispatch + optimization + POD | Small teams needing simple route optimization with minimal setup | Delivery and field service teams needing strong optimization with analytics |
| Free Trial / Free Plan | Free trial + free route planner (20 stops) | Free plan (100 orders/mo) | 30-day free trial |
| G2 Rating | 4.8/5 | 4.8/5 | 4.8/5 |
| Key Limitation | GPS/POD requires Professional plan ($48/user/mo) | Limited fleet management and dispatch capabilities | Per-driver pricing escalates with fleet size |
Upper addresses RouteXL’s most fundamental gaps: reliable address validation that catches errors before they become wrong-location deliveries, [multi-driver route optimization](https://www.upperinc.com/features/multi-driver-optimization/) that handles hundreds of stops across your entire fleet, and a complete delivery platform with GPS tracking, dispatch, proof of delivery, and customer notifications. Upper also offers a free route planner for up to 20 stops, so teams currently using RouteXL’s free tier can switch without losing their zero-cost entry point.
## Get Reliable Route Optimization With Full Delivery Management With Upper
RouteXL fills a niche for solo drivers and volunteers who need free, basic route optimization. The permanently free tier is genuinely useful for small route lists, and the simple interface works for users with no logistics background.
But geocoding errors that send drivers to the wrong state, no offline capability, a platform that hasn’t seen meaningful updates in years, and a 200-stop ceiling make RouteXL unsuitable for any delivery operation that needs accuracy, reliability, or room to grow.
[Upper](https://www.upperinc.com/) provides the upgrade path. Reliable address validation catches errors at import. Route optimization handles hundreds of stops across multiple drivers with time windows and capacity constraints. And the full platform, from dispatch to GPS tracking to proof of delivery to customer notifications, runs from a single dashboard.
Upper’s free route planner matches RouteXL’s 20-stop free tier, so you don’t lose your zero-cost entry point. When you’re ready to scale, Upper Crew manages multi-driver fleet operations, while Upper Solo gives independent drivers mobile-first optimization. [Book a demo](https://calendly.com/upper/demo) to see how Upper handles your delivery routes with the accuracy and features RouteXL can’t match.
## FAQs on RouteXL Reviews
RouteXL works for very small, budget-constrained operations with simple routing needs. However, RouteXL reviews consistently flag geocoding accuracy issues, no fleet management, no GPS tracking, and no proof of delivery. Delivery businesses that need reliability and accountability typically outgrow RouteXL quickly and switch to dedicated delivery platforms.
The most common complaints in RouteXL reviews are geocoding errors that send drivers to wrong locations (sometimes hundreds of kilometers off), no offline capability, abandoned bug fixes with no active development, and poor customer support. Users also cite the 200-stop ceiling and lack of fleet features as fundamental limitations.
RouteXL offers free basic route optimization for up to 20 stops, while Upper also offers a free route planner with the same 20-stop limit. The difference is Upper’s paid plans ($40/user/month) add multi-driver optimization, GPS tracking, dispatch, proof of delivery, and customer notifications. RouteXL has no upgrade path beyond 200 stops and no fleet management at any tier.
Yes, RouteXL offers a permanently free plan for up to 20 stops per route with unlimited routes per day. No account is required for basic use. Paid plans start at approximately $35/month for up to 100 stops and $70/month for 200 stops. All plans include the same features; only the stop limit changes.
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_View the original post at: [https://www.upperinc.com/reviews/routexl-reviews/](https://www.upperinc.com/reviews/routexl-reviews/)_
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_Generated: 2026-06-05 11:47:40 UTC_