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Key Features of Workwave
### 1. Route Planning:
WorkWave RouteManager provides advanced route planning functionality that optimizes and re-optimizes routes to ensure maximum efficiency.
The software allows for easy modifications and updates, including drag-and-drop adjustments, job reassignments, and changing appointment times. Manual route changes trigger automatic rerouting and updates to the assigned driver.
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### 2. Dispatching:
With WorkWave RouteManager’s dispatching features, you can achieve total transparency and improve communication between your back office and drivers.
The software enables you to dispatch routes to drivers, monitor real-time updates on the road, and capture proof of delivery in the form of signatures, notes, and pictures.
It also offers flexibility with a mobile dispatch app available on iOS and Android devices, instant route updates, and automatic re-routing capabilities.
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### 3. Delivery Driver App:
WorkWave RouteManager’s delivery driver app enhances driver productivity and communication. The app provides real-time updates, allowing drivers to see routes and changes in real-time. It enables drivers to capture proof of delivery, including barcode scanning for successful deliveries.
The driver app facilitates efficient in-app communication, allowing drivers to provide reasons for incomplete orders, view their required tasks, and seamlessly update the office.
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### 4. Customer Notifications:
WorkWave RouteManager’s customer notification features help improve customer satisfaction by keeping them informed about the status of their delivery. It offers one-way SMS text messaging, which customers prefer over other communication channels.
Automated notifications can be scheduled to go out based on customer needs. It helps provide transparent delivery updates and allows customers to track their deliveries in real-time. There is also a RouteManager Voice feature that enables drivers to call end customers to notify them about their delivery status.
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### 5. Reporting & Analytics:
WorkWave RouteManager offers robust reporting and analytics capabilities to monitor vehicle performance, track driver behavior, and optimize delivery operations.
The system provides vehicle performance monitoring through in-vehicle devices that measure driver behavior such as idling, hard braking, and tailgating. Real-time alerts can be received in case of any issues.
Driver behavior tracking helps support and train drivers, incentivize good behavior, and empower dispatchers to evaluate and adjust plans.
The delivery analytics system utilizes data-driven insights to maximize driver output, listen to customer suggestions, and automate route plans with just a few clicks.
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### 6. Large Fleet Management:
WorkWave RouteManager works as a large fleet management software that optimizes delivery routes with just a few clicks, helping businesses save time and money.
It enables scheduling and dispatching for large fleets, allowing you to create and adjust driver schedules, dispatch drivers easily, and optimize up to 10,000 orders per day.
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