---
title: "FlowRight Plumbing Case Study"
url: "https://www.upperinc.com/success-stories/flowright-plumbing-company/"
date: "2026-04-09T10:50:57+00:00"
modified: "2026-04-09T11:10:43+00:00"
author:
  name: "Riddhi Patel"
word_count: 1655
reading_time: "9 min read"
summary: "Home
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            FlowRight Plumbing Slashed Emergency Response Times by 72% with ..."
description: "FlowRight Plumbing cut emergency response from 90 to 25 minutes and recovered their Google rating from 4.2 to 4.5 stars using Upper Route Planner."
language: "en"
schema_type: "WebPage"
---

# FlowRight Plumbing Case Study

_Published: April 9, 2026_  
_Author: Riddhi Patel_  

## FlowRight Plumbing Slashed Emergency Response Times by 72% with Upper

A San Antonio plumbing company managing 10 technicians and 40–60 daily jobs replaced phone-based emergency dispatch with live map routing, cutting response times from 90 minutes to 25 minutes and lifting their Google rating from 4.2 back to 4.5 stars.

  ![FlowRight Plumbing logo](https://www.upperinc.com/wp-content/uploads/2026/04/flowright-plumbing-client-logo.png) In Conversation with Maria Santos, Dispatcher, FlowRight Plumbing


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_View the original post at: [https://www.upperinc.com/success-stories/flowright-plumbing-company/](https://www.upperinc.com/success-stories/flowright-plumbing-company/)_  
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_Generated: 2026-04-09 11:10:45 UTC_