---
title: "HeatSource Propane Case Study"
url: "https://www.upperinc.com/success-stories/heatsource-propane/"
date: "2026-04-13T07:33:32+00:00"
modified: "2026-04-13T07:33:32+00:00"
author:
  name: "Riddhi Patel"
word_count: 1800
reading_time: "9 min read"
summary: "Home
     Customer Stories
     HeatSource Propane





How HeatSource Cut Emergency Response Time From 48 Hours to Under 4 Hours Using Upper
A rural propane delivery company serving 3,000..."
description: "HeatSource Propane cut emergency response from 48 hours to under 4 hours and reduced run-outs by 70% using Upper Route Planner."
keywords: "HeatSource Propane"
language: "en"
schema_type: "WebPage"
---

# HeatSource Propane Case Study

_Published: April 13, 2026_  
_Author: Riddhi Patel_  

## How HeatSource Cut Emergency Response Time From 48 Hours to Under 4 Hours Using Upper

 A rural propane delivery company serving 3,000+ customers across Vermont and New Hampshire replaced territory-based driver memory routing with usage-based delivery scheduling, reducing run-outs by 70% and turning a potential PR crisis into zero elderly-customer incidents. ![HeatSource Propane](https://www.upperinc.com/wp-content/uploads/2026/04/HeatSource-Company-Logo.png) In Conversation with Tom Garrity, Dispatch Supervisor, HeatSource Propane


---

_View the original post at: [https://www.upperinc.com/success-stories/heatsource-propane/](https://www.upperinc.com/success-stories/heatsource-propane/)_  
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