WinWaste: Waste Management Case Study Home Customer Stories WinWaste Win Waste Solutions Streamlined Multi-State Cart Replacements With Upper See how Win Waste Solutions used Upper’s proof of delivery, live tracking, and route optimization to simplify multi-state cart replacements and win 8 new government contracts in two months. In Conversation with Tracy L, Operations Lead, Win Waste Solutions Key Results 8New government contracts in 2 months 10Minutes or less for daily route planning 2Years of photo records stored and accessible 30%More stops completed per crew member daily 52%Increase in driver productivity The Challenge When a city reports a damaged waste cart, Win Waste Solutions dispatches a field crew member to the location to verify the damage, photograph the broken cart, deliver a replacement, photograph the new cart in place, and haul the old one back to the respective county facility. Every single stop requires multiple photos and detailed records — and the governments they work with require those records to be accessible for up to two years. Tracy L, who leads operations at Win Waste Solutions, was drowning in documentation. With crews handling 200 to 300 stops across all five crew members on any given day, the volume of photos alone was staggering. They were scattered across phone galleries, text threads, shared drives, and email chains with no consistent system tying a photo to a specific address, date, or crew member. When a county came back six months later asking for proof that a cart at a specific address had been replaced, Tracy’s team would spend hours digging through folders and phone backups trying to locate the right images. Sometimes they couldn’t find them at all, which put their contract standing at risk. Route planning was another daily burden. Tracy was manually building routes for her five-person crew, trying to group stops by geography, balance workloads, and make sure no one was driving back and forth across a county. She had no live visibility into where her crew was during the day, whether they were following the planned route, or how far behind they might be running. Every day felt reactive — and the operation wasn’t scalable. Our biggest nightmare was keeping every photo organized for two years because that’s what the government requires. Upper just solved it — every photo is tied to the address, the date, the crew member. I can pull it up in seconds. We won eight new contracts in two months, and I don’t think we could have handled them without it. Tracy L Owner, WinWaste Solutions The Solution Upper replaced the chaos with a system that takes Tracy less than ten minutes every morning. She imports the day’s stops from a spreadsheet, assigns them across her five crew members, and hits send. Routes are optimized automatically, and each crew member gets their assigned stops on the Upper driver app with turn-by-turn navigation built in. Live tracking eliminated the guesswork. Tracy can now see exactly where each crew member is, whether they’re on route or off track, and how many stops they’ve completed at any point during the day. She no longer has to call anyone to ask where they are or whether they’ll finish on time. Proof of delivery photos became the feature Win Waste Solutions simply cannot live without. At every stop, crew members photograph the damaged cart and the new replacement directly through the Upper app. Each photo is automatically time-stamped, geo-tagged, and tied to the specific stop address — then stored in Upper’s system where Tracy can pull it up in seconds, even two years later. When a county recently requested documentation for a batch of cart replacements from eight months prior, Tracy searched the addresses in Upper and had every photo, time stamp, and crew member name ready to share within minutes. That interaction alone, she says, is what secured the county’s contract renewal. Before Upper, I’d finish a stop and have to text photos to three different people just to make sure someone saved them. Now I just snap it in the app and it’s done — tagged, saved, and I move on to the next stop. Marcus D Field Crew Member, WinWaste Solutions Getting Up to Speed The rollout took about two days. Most of the crew picked up the app quickly, though one crew member initially forgot to capture photos through the app instead of his phone’s default camera. By midweek, the workflow was second nature for everyone. The built-in photo capture felt natural because it was part of the same workflow, not a separate step they had to remember. Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
Win Waste Solutions Streamlined Multi-State Cart Replacements With Upper See how Win Waste Solutions used Upper’s proof of delivery, live tracking, and route optimization to simplify multi-state cart replacements and win 8 new government contracts in two months. In Conversation with Tracy L, Operations Lead, Win Waste Solutions
The Challenge When a city reports a damaged waste cart, Win Waste Solutions dispatches a field crew member to the location to verify the damage, photograph the broken cart, deliver a replacement, photograph the new cart in place, and haul the old one back to the respective county facility. Every single stop requires multiple photos and detailed records — and the governments they work with require those records to be accessible for up to two years. Tracy L, who leads operations at Win Waste Solutions, was drowning in documentation. With crews handling 200 to 300 stops across all five crew members on any given day, the volume of photos alone was staggering. They were scattered across phone galleries, text threads, shared drives, and email chains with no consistent system tying a photo to a specific address, date, or crew member. When a county came back six months later asking for proof that a cart at a specific address had been replaced, Tracy’s team would spend hours digging through folders and phone backups trying to locate the right images. Sometimes they couldn’t find them at all, which put their contract standing at risk. Route planning was another daily burden. Tracy was manually building routes for her five-person crew, trying to group stops by geography, balance workloads, and make sure no one was driving back and forth across a county. She had no live visibility into where her crew was during the day, whether they were following the planned route, or how far behind they might be running. Every day felt reactive — and the operation wasn’t scalable. Our biggest nightmare was keeping every photo organized for two years because that’s what the government requires. Upper just solved it — every photo is tied to the address, the date, the crew member. I can pull it up in seconds. We won eight new contracts in two months, and I don’t think we could have handled them without it. Tracy L Owner, WinWaste Solutions The Solution Upper replaced the chaos with a system that takes Tracy less than ten minutes every morning. She imports the day’s stops from a spreadsheet, assigns them across her five crew members, and hits send. Routes are optimized automatically, and each crew member gets their assigned stops on the Upper driver app with turn-by-turn navigation built in. Live tracking eliminated the guesswork. Tracy can now see exactly where each crew member is, whether they’re on route or off track, and how many stops they’ve completed at any point during the day. She no longer has to call anyone to ask where they are or whether they’ll finish on time. Proof of delivery photos became the feature Win Waste Solutions simply cannot live without. At every stop, crew members photograph the damaged cart and the new replacement directly through the Upper app. Each photo is automatically time-stamped, geo-tagged, and tied to the specific stop address — then stored in Upper’s system where Tracy can pull it up in seconds, even two years later. When a county recently requested documentation for a batch of cart replacements from eight months prior, Tracy searched the addresses in Upper and had every photo, time stamp, and crew member name ready to share within minutes. That interaction alone, she says, is what secured the county’s contract renewal. Before Upper, I’d finish a stop and have to text photos to three different people just to make sure someone saved them. Now I just snap it in the app and it’s done — tagged, saved, and I move on to the next stop. Marcus D Field Crew Member, WinWaste Solutions Getting Up to Speed The rollout took about two days. Most of the crew picked up the app quickly, though one crew member initially forgot to capture photos through the app instead of his phone’s default camera. By midweek, the workflow was second nature for everyone. The built-in photo capture felt natural because it was part of the same workflow, not a separate step they had to remember. Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
The Challenge When a city reports a damaged waste cart, Win Waste Solutions dispatches a field crew member to the location to verify the damage, photograph the broken cart, deliver a replacement, photograph the new cart in place, and haul the old one back to the respective county facility. Every single stop requires multiple photos and detailed records — and the governments they work with require those records to be accessible for up to two years. Tracy L, who leads operations at Win Waste Solutions, was drowning in documentation. With crews handling 200 to 300 stops across all five crew members on any given day, the volume of photos alone was staggering. They were scattered across phone galleries, text threads, shared drives, and email chains with no consistent system tying a photo to a specific address, date, or crew member. When a county came back six months later asking for proof that a cart at a specific address had been replaced, Tracy’s team would spend hours digging through folders and phone backups trying to locate the right images. Sometimes they couldn’t find them at all, which put their contract standing at risk. Route planning was another daily burden. Tracy was manually building routes for her five-person crew, trying to group stops by geography, balance workloads, and make sure no one was driving back and forth across a county. She had no live visibility into where her crew was during the day, whether they were following the planned route, or how far behind they might be running. Every day felt reactive — and the operation wasn’t scalable.
Our biggest nightmare was keeping every photo organized for two years because that’s what the government requires. Upper just solved it — every photo is tied to the address, the date, the crew member. I can pull it up in seconds. We won eight new contracts in two months, and I don’t think we could have handled them without it. Tracy L Owner, WinWaste Solutions
The Solution Upper replaced the chaos with a system that takes Tracy less than ten minutes every morning. She imports the day’s stops from a spreadsheet, assigns them across her five crew members, and hits send. Routes are optimized automatically, and each crew member gets their assigned stops on the Upper driver app with turn-by-turn navigation built in. Live tracking eliminated the guesswork. Tracy can now see exactly where each crew member is, whether they’re on route or off track, and how many stops they’ve completed at any point during the day. She no longer has to call anyone to ask where they are or whether they’ll finish on time. Proof of delivery photos became the feature Win Waste Solutions simply cannot live without. At every stop, crew members photograph the damaged cart and the new replacement directly through the Upper app. Each photo is automatically time-stamped, geo-tagged, and tied to the specific stop address — then stored in Upper’s system where Tracy can pull it up in seconds, even two years later. When a county recently requested documentation for a batch of cart replacements from eight months prior, Tracy searched the addresses in Upper and had every photo, time stamp, and crew member name ready to share within minutes. That interaction alone, she says, is what secured the county’s contract renewal. Before Upper, I’d finish a stop and have to text photos to three different people just to make sure someone saved them. Now I just snap it in the app and it’s done — tagged, saved, and I move on to the next stop. Marcus D Field Crew Member, WinWaste Solutions Getting Up to Speed The rollout took about two days. Most of the crew picked up the app quickly, though one crew member initially forgot to capture photos through the app instead of his phone’s default camera. By midweek, the workflow was second nature for everyone. The built-in photo capture felt natural because it was part of the same workflow, not a separate step they had to remember. Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
Before Upper, I’d finish a stop and have to text photos to three different people just to make sure someone saved them. Now I just snap it in the app and it’s done — tagged, saved, and I move on to the next stop. Marcus D Field Crew Member, WinWaste Solutions
Getting Up to Speed The rollout took about two days. Most of the crew picked up the app quickly, though one crew member initially forgot to capture photos through the app instead of his phone’s default camera. By midweek, the workflow was second nature for everyone. The built-in photo capture felt natural because it was part of the same workflow, not a separate step they had to remember. Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
Performance Metrics Metrics Before Upper After Upper Daily Route Planning Time 45–60 minutes Under 10 minutes Photo Record Retrieval Time Hours of searching Seconds Record Storage Reliability Scattered across devices Centralized, 2+ years accessible Driver Visibility None — relied on phone calls Real-time GPS tracking Stops Completed Per Crew Per Day 40–50 55–65 New Contracts Won (First 2 Months) Baseline 8 additional contracts Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
Growth & Scalability Within two months of implementing Upper, Tracy’s team secured eight new government contracts — nearly doubling their workload without adding a single office staff member. The confidence to take on more work came directly from knowing the operation could handle it. Upper’s centralized photo storage and route documentation have also become a competitive advantage in government bids. When municipalities ask how Win Waste Solutions manages accountability and record-keeping, Tracy shows them the Upper dashboard. That level of transparency and organization has set them apart from competitors still relying on manual processes and scattered documentation.
