10,000+ teams have cut “where’s my order?”
calls with Upper

Customers shouldn’t have to call to find out where their order is.

What Route Planning Software Promises:

  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Customers always informed
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Fewer inbound calls
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Professional experience
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Real-time updates
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Happy, loyal customers

What Actually
Happens:

  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Notifications sent once — then radio silence until delivery
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Customers still call because ETAs are vague or missing
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Generic messages that look like spam, not your brand
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface “Real-time” means a static tracking page, not live updates
  • Right-pointing arrow icon used as a visual indicator for direction, progression, or navigation within the interface Missed deliveries because customers didn’t know when to expect you

Real notifications mean customers know exactly
where their order is, without asking.

Automatic Updates at Every Stage
Dispatch to Delivery

Set it once, forget it forever. Notifications trigger based on route events — out for delivery, arriving soon, delivered. Customers stay informed. You stay focused on operations.

Automated delivery updates showing SMS and email notifications with real-time ETAs, branded messages, and live tracking links triggered at each delivery stage Automated delivery updates showing SMS and email notifications with real-time ETAs, branded messages, and live tracking links triggered at each delivery stage

SMS + Email — Customer’s Choice

Send notifications via text, email, or both. Reach customers on their preferred channel. No app download required — updates arrive where they already are.

Triggered by Route Events

Notifications fire automatically — when the route starts, the driver departs the previous stop, delivery completes. No manual sending. No forgetting.

Live ETA + Tracking Link

Every notification includes real-time ETA and a tracking link. Customers see exactly where the driver is and when to expect arrival.

Manual Updates vs. Automated Notifications

The Usual Way

Checkmark icon representing completed tasks and optimized workflows

Texting customers from personal phones

Checkmark icon representing completed tasks and optimized workflows

“We’ll be there today” — no specific time

Checkmark icon representing completed tasks and optimized workflows

Customers call to ask where their order is

Checkmark icon representing completed tasks and optimized workflows

Generic messages that look like spam

Checkmark icon representing completed tasks and optimized workflows

Manually sending updates stop-by-stop

Checkmark icon representing completed tasks and optimized workflows

Missed deliveries because customer wasn’t ready

AI automation sparkle icon representing intelligent features and smart optimization

The Upper Way

Checkmark icon representing completed tasks and optimized workflows

Automated SMS/email from your business

Checkmark icon representing completed tasks and optimized workflows

Real-time ETA updates as driver approaches

Checkmark icon representing completed tasks and optimized workflows

Customers track live on their own

Checkmark icon representing completed tasks and optimized workflows

Branded notifications with your company name

Checkmark icon representing completed tasks and optimized workflows

Notifications trigger automatically at each stage

Checkmark icon representing completed tasks and optimized workflows

ETA alerts let customers prepare for arrival

Everything You Need to Keep
Customers Informed

SMS and email are just the start. Upper gives you customizable triggers, branded messages, live tracking pages, and full integration with routes and proof of delivery.

Notification settings interface showing customizable delivery update triggers such as route start, driver en route, arrival window, delivery complete, and delivery failed

Customizable Notification Triggers Send Updates When They Matter

Choose exactly when notifications go out. Route started, driver en route, arriving in 15 minutes, delivery complete, or delivery failed. Set your triggers once — Upper handles the rest.

  • Checkmark icon indicating a completed task or key feature Pre-built triggers for every delivery stage
  • Checkmark icon indicating a completed task or key feature Set different notifications for different route types
  • Checkmark icon indicating a completed task or key feature Add or remove triggers anytime
Branded delivery notification preview showing customized message text and company name for customer updates

Branded Notifications — Your Name, Not Ours

Notifications come from your business, not generic software. Add your company name, customize message text, and make every update feel like it’s coming directly from you.

  • Checkmark icon indicating a completed task or key feature Your company name in every SMS and email
  • Checkmark icon indicating a completed task or key feature Customize message content per trigger
  • Checkmark icon indicating a completed task or key feature Professional experience that builds trust
Customer delivery tracking page displaying live driver location, real-time ETA countdown, and delivery status on a branded web page

Live Customer Tracking Page — The Amazon Experience, For Your Business

Every notification includes a tracking link. Customers see driver location, real-time ETA countdown, and delivery status — all on a clean, branded page. No app download needed.

  • Checkmark icon indicating a completed task or key feature Real-time map with driver location
  • Checkmark icon indicating a completed task or key feature Live ETA countdown to arrival
  • Checkmark icon indicating a completed task or key feature Works on any phone or browser
Delivery notifications connected to route events and proof of delivery, showing live tracking followed by photo confirmation after completion

Connected to Routes & Proof of Delivery — Not a Standalone Tool

Notifications aren’t separate from your operations. They’re triggered by route events and linked to proof of delivery. Customers track live, then receive photo confirmation when delivery completes.

  • Checkmark icon indicating a completed task or key feature Notifications triggered by actual route progress
  • Checkmark icon indicating a completed task or key feature POD confirmation sent automatically after delivery
  • Checkmark icon indicating a completed task or key feature Full journey visible: dispatched → tracking → delivered → proof
WinWaste Solutions customer testimonial: Tracy S, Owner, discusses time savings in route planning with quote and profile photo

“We used to spend 2 hours every morning planning routes in spreadsheets. Now it takes 10 minutes. Upper paid for itself in the first week”

Tracy S, Owner at WinWaste Solutions, circular profile photo

Tracy S

Owner, WinWaste Solutions

A2Z Logistics customer testimonial: Harry D, Dispatcher, highlights schedule change flexibility and quick route adjustments with profile photo

“Customers reschedule on us constantly. Before Upper, every change meant phone calls and confusion. Now I move the stop, the driver’s app updates automatically, and the customer gets a new ETA. No drama”

Harry D, Dispatcher at A2Z Logistics, circular profile photo

Sarah M

Operations Manager, Appliance delivery company

PoolPros customer testimonial: Kim M, Dispatch Lead, praises app navigation and driver efficiency with profile photo

“Our techs actually follow the routes now. Before, they’d ignore the schedule and do their own thing because the routes never made sense. Upper plans routes they trust—so they stick to them.”

Kim M, Dispatch Lead at PoolPros, circular profile photo

Mike D

Service Manager, Hello HVAC

Frequently Asked

Unlock efficient growth with one platform that automates scheduling, routing, enrichment, and intent workflows.

  • How can I customize delivery notifications for my customers using Upper?

    Customizing notifications for your customers with Upper is simple. Navigate to the settings, click on the “Delivery Notifications” tab, and easily customize each notification to suit your preferences and brand messaging.

  • What types of notifications can I send to customers with Upper?

    Upper’s customer notifications feature offers a range of communication options. You can send notifications in the form of text or email for various stages such as “Out For Delivery,” “After Delivery,” “Missed Delivery,” and “Notify to Next Customer.” These notifications include real-time updates with dynamic ETAs, ensuring your customers stay well-informed about the status of their deliveries.

  • How does Upper’s customer notifications capability benefit customer communications?

    Upper’s customer notifications capability transforms customer communications by ensuring that the right message is delivered at the right time. This leads to a reduction in ‘Where is my order?’ inquiries and ultimately contributes to increased customer satisfaction.

  • Can I provide real-time tracking to customers using Upper’s customer notifications?

    Absolutely. With Upper, you can provide real-time tracking to your customers through notifications. These notifications include dynamic Estimated Time of Arrival (ETAs) and updates, empowering your customers to stay in control and enhancing their overall service experience.

  • Why do I need to top up my balance to send text notifications with Upper?

    Topping up your balance is necessary to cover the costs associated with sending text delivery notifications. The competitive text message rates offered by Upper vary based on the destination country. Simply visit the Text Notifications page for more details on pricing and to top up your balance visit the “Marketplace” section in the software.

Plan Fast. Adapt Faster.

Try Upper free for 7 days—no credit card require.