ClearWay Snow Solutions’ Journey From Static Routes to Real-Time Snow Removal Control

The Challenge

ClearWay Snow Solutions manages a demanding snow removal operation in Ontario, where rapid response times and accurate service records are critical during winter months. With eight drivers on the road, the team originally relied on six separate routes, which made it difficult to balance workloads, respond to sudden changes, or track progress in real-time.

In addition, customer disputes over whether a property had been fully cleared created added pressure on the team. Without a reliable system for visual verification and live tracking, it was challenging to prove service completion and maintain consistent communication between dispatch and drivers.

At the same time, ClearWay Snow Solutions required a routing-focused solution that could integrate seamlessly with its existing CRM without introducing unnecessary features. The company needed greater visibility, flexibility, and control over its routes without disrupting the existing tools.

The Solution: A Single Master Route Powered by Upper

Upper introduced ClearWay Snow Solutions to a single master route strategy, replacing the need for multiple fixed routes and giving the team complete control over all 8 drivers from one centralized view. Instead of assigning drivers to isolated routes, dispatchers could now manage every stop from a single dashboard, making it easier to balance workloads and respond instantly to changes in the field.

Using Upper’s drag and drop functionality, stops could be reassigned between drivers in real time whenever conditions shifted or a vehicle became unavailable. The ability to draw a polygon on the map also helped the team quickly identify and assign priority areas, especially during heavy snowfall, ensuring faster service in high-impact zones.

Upper also made communication and coordination seamless. Dispatchers could send updates directly through the route chat, drivers could access property-specific instructions at each stop, and the entire team operated with one clear, shared view of progress, resulting in a more flexible, controlled, and responsive operation.

Putting an End to Disputes with Proof-of-Service

Before using Upper, ClearWay Snow Solutions often had no simple way to confirm that a property had been serviced, which led to customer concerns and time-consuming disputes. The lack of visual proof made it difficult to verify completed work and created unnecessary back-and-forth with clients.

With Upper’s proof-of-service feature, every completed stop is now documented with a photo taken by the driver on site. These time-stamped images are automatically attached to the job, giving ClearWay Snow Solutions clear, reliable evidence that services have been delivered as promised. As a result, disputes have been significantly reduced, and customer trust has grown stronger.

Visibility & Performance Insights

Metrics	Before Upper	After Upper
Manual Dispatch Time Per Shift	2–3 hours	15–20 minutes
Route Adjustments During Storms	Delayed and manual	Real-time
Service Disputes Per Week	Frequent	Rare
Driver Visibility	Limited	Live GPS tracking
Stops Managed Per Shift	80–100	140–160
On-time Completion Rate	76%	94%

Before Upper, adjusting routes during heavy snowstorms was chaotic. Now we can make live updates, optimize workloads, and communicate directly with drivers. It saves hours every week and reduces stress on the team.

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With Upper’s real-time dashboard, ClearWay Snow Solutions gained complete visibility into every aspect of their snow removal operations. The team can now monitor driver locations live, track progress on each stop, and make immediate adjustments during storms or unexpected events. These insights allow dispatchers to optimize routes on the fly, ensure timely service, and proactively prevent delays. By turning raw data into actionable intelligence, ClearWay Snow Solutions has boosted efficiency, reduced errors, and strengthened accountability across their entire winter operations.