AI Dispatching & Scheduling Software | Upper

Every Dispatch Decision Changes the Rest of the Day.

Assign one job and you change a route. Move one appointment and you change what can happen next. Choose the nearest person and someone else may end up overloaded—or unable to reach a priority customer on time.

Upper evaluates those decisions together, so your team can see the day as one connected plan before it goes into motion.

The right person

Put work with an available driver or technician who fits the job.

The right time

Fit work around schedules, commitments, and the time already spoken for.

The right route

Account for where the team is going—not just where each job sits on the map.

The right balance

Use the capacity of the whole team without creating an impossible day for one person.

Stop planning job by job. Start planning the day.

Give Upper the Day. Get Back a Plan That Fits.

1

Bring in the work and the team

Start with the stops or jobs that need to happen and the people or vehicles available to handle them.

2

Set the rules that shape the day

Tell Upper what must be respected and what your operation prefers when more than one answer is possible.

3

Let Upper evaluate the full workload

Upper considers assignments, schedules, and route impact together instead of treating each job as a separate decision.

4

Review before you release

See the proposed plan, make the changes that need human context, and approve the day with your dispatcher.

5

Dispatch the plan

Send approved work into the connected Upper workflow so the field team knows where to go and what comes next.

Your Rules Should Shape the Plan.

The shortest route is not always the workable route. The closest person is not always the right person. Upper lets your operation define what a good dispatch decision needs to account for.

Who can take the work?

Use the requirements that determine whether a driver, technician, or vehicle is a fit.

When can it happen?

Plan around availability, existing work, customer commitments, and the working day.

Where does it fit?

Consider the route and schedule the assignment changes—not only the distance to the next address.

What matters most?

Reflect the priorities and operating preferences that make your business run the way it does.

One operating playbook. Applied across every dispatch decision.

Built for Work With an Address and a Promise to Keep.

The same planning problem shows up differently in delivery and field service. Upper brings both into one route-aware dispatch workflow.

Upper delivery dispatch screen showing four routes with stops, duration and load per driver, an assign-and-plan map, and unassigned priority stops

Delivery

Assign stops with the route in mind.

Plan work across drivers and vehicles while accounting for the practical limits of each route—from customer timing and service areas to vehicle needs and the work already assigned.

  • Multi-stop delivery work
  • Drivers and vehicles
  • Route load and timing
  • Priority stops and customer commitments
  • Depots, territories, and service areas
Explore AI dispatching for delivery →
Upper field service dispatch board showing a technician day timeline with jobs and durations, unassigned jobs, and job details with customer window and priority

Field service

Match the job to the person—and the appointment to the day.

Plan field work around technician availability, job fit, appointment timing, and the travel between customers.

  • Service jobs and appointments
  • Technicians and working hours
  • Job requirements
  • Existing workload and travel
  • Urgent and scheduled work
Explore AI dispatching for field service →

Different work. Different rules. One workable day.

The Plan Changed. You Do Not Have to Start Over.

A priority job arrives. Someone calls out. A customer cancels. One stop runs long.

Bring the change back into the current plan. Upper evaluates it against the work already scheduled, so your dispatcher can see the impact, choose the right response, and keep the day moving.

New work

Find where an urgent job can fit without losing sight of everything around it.

Team changes

Rework the affected schedule when availability changes.

Timing changes

See what a delay or cancellation means for the remaining day.

Rework the exception—not the entire plan.

Your Dispatcher Stays in Control.

What Upper does

Upper handles the repetitive comparison of people, work, time, and routes. Your dispatcher brings the customer knowledge and operational judgment that software cannot infer from an address or schedule.

How the day gets approved

  • Your team sets the operating rules.
  • Upper prepares the plan.
  • Your dispatcher reviews the result.
  • Human judgment handles the exceptions.
  • Only the approved plan moves forward.

AI for the calculation. Human judgment for the exceptions.

More Than a Route Planner. Less Than a Build Project.

Route planners sequence the work

They can find an efficient order after the stops have been assigned. Your dispatcher may still need to decide who should do the work and when.

Optimization APIs provide the building blocks

They can support complex planning, but your team still has to build the data model, dispatcher interface, controls, and operating workflow around them.

Upper brings the decision into ready-made software

Connect assignment, scheduling, and route context in a workflow your operations team can review and use.

Get a stronger dispatch decision without building the system yourself.

Fit a Better Dispatch Workflow Into the Operation You Already Run.

Bring work into Upper, build and review the plan, send approved routes to the field, and follow progress through the day. Use Upper’s integration options to connect the systems that already hold your jobs, vehicles, and operating data.

Motive logo

Motive

Connect Motive vehicle and location data with Upper’s route planning and dispatch workflow.

Zapier logo

Zapier

Move work between Upper and the apps your team already uses.

Upper API logo

Upper API

Connect Upper with your own operational systems and workflows.

Explore the Upper API

Do Not Test AI Dispatching on a Perfect Day.

Bring a day with competing priorities, different schedules, route pressure, and the rules your best dispatcher keeps in their head. That is where you will see whether the plan actually works for your operation.

Bring the work. Bring the rules. Keep your dispatcher in the conversation.

Questions About Upper AI Dispatcher

  • How is AI dispatching different from route optimization?

    Route optimization primarily determines the order in which stops should be visited. AI dispatching also considers who should perform the work, when it can happen, and how the assignment affects the wider schedule. Upper connects those decisions with route context.

  • Can my dispatcher review the plan?

    Yes. Upper is designed to keep the dispatcher in the workflow. Your team reviews the proposed plan, applies the context only people have, and approves the work before it moves forward.

  • What happens when the day changes?

    Bring new work, availability changes, cancellations, or delays back into the current planning workflow. Upper helps your dispatcher evaluate the impact and decide what should change.

  • Is Upper AI Dispatcher for delivery or field service?

    Both. Delivery teams can plan around drivers, vehicles, stops, timing, and routes. Field service teams can plan around technicians, jobs, appointments, job fit, and travel between customers.

  • Does Upper work with our existing systems?

    Upper offers integration options including the Upper API, Zapier, and a documented Motive integration. The right setup depends on where your jobs, vehicles, people, and status data live today.

  • Will AI replace the dispatcher?

    No. AI helps evaluate the routine combinations that are difficult to compare manually. Dispatchers still define the operating rules, review the plan, and handle the customer and field exceptions that require human judgment.

Bring Us Your Hardest Dispatch Day.

Show us the work, the team, and the rules that make your schedule difficult. See how Upper turns them into a connected plan your dispatcher can review and put into action.

Talk to an Upper expert