Route Optimization Software That Fits the Way You Already Work

Trusted by 650+ Operations Across Waste, Medical Courier, Distribution, Catering, and Field Service.

One Route Optimization Platform, From Stop List to Proof

Upper is route optimization software for businesses that plan and run multi-stop routes across drivers, vehicles, or crews. It turns addresses and operating rules into assigned, sequenced routes — then keeps the plan connected to dispatch, field progress, customer updates, and proof of completion. Deliveries, pickups, service visits — if the work happens at many locations, the workflow fits.

Plan→Optimize→Dispatch→Track→Prove

Your dispatcher reviews one clear plan. Drivers get their route in the app. The office sees the day as it actually happens. And when the work is done, the proof is already attached to the stop.

Route optimization software assigns and sequences stops using the details that decide a real route: locations, service duration, vehicle capacity, priorities, driver availability, and preferred time windows. Upper does all of that — and keeps going after the plan leaves the office.

Everything You Need to Plan and Run Routes

Most routing tools optimize a map. Upper runs a route operation. Every capability below works on the same routes, the same stops, the same plan.

Upper route plan screen showing 97 stops, total distance and duration, an optimized map route, and stop completion stats

Route planning and optimization

Import hundreds of stops and get efficient, balanced routes in minutes. Review every route on the map and timeline before it reaches the field — and change anything you don’t like.

Explore route planning →
Upper multi-driver route planning screen showing 120 stops split across four drivers with balanced duration and distance, colour-coded routes on the map, and dispatcher approval

Multi-driver route planning

One stop list, divided across your team in a single run — every stop assigned once, to the right route. Upper balances the work by time, distance, or workload; your dispatcher approves the split.

Explore multi-driver route optimization →
Upper route scheduling screen showing recurring collection routes with frequency, next run date, stop counts and scheduled status

Route scheduling and recurring routes

Plan tomorrow today. Keep repeat customers on their cadence without rebuilding the same routes every week — and adjust the plan when the week refuses to cooperate.

Explore route scheduling and recurring routes →
Upper dispatch board showing four drivers dispatched with 120 stops sent, alongside the driver app preview with next stop, ETA and navigation handoff

Route dispatch and driver app

One tap sends every driver their stop order, customer details, notes, and navigation handoff. Office updates land on the driver’s current route — no printed sheets, no phone-call relays.

Explore route dispatch and the driver app →
Upper live route tracking screen with per-driver progress bars and ETAs beside automated customer updates for dispatched, arriving soon and delivered

Live route tracking and customer notifications

Watch completed stops and remaining work move across the dashboard in real time. Automated SMS and email updates keep customers informed while your phone stays quiet.

Explore live route tracking and customer notifications →
Upper proof of delivery screen showing a delivery photo, customer signature, note, location and delivered status, beside the driver app capturing proof on the stop

Proof of delivery and route analytics

Photos, signatures, and notes captured at the stop — and still attached to that stop, that route, that customer, years later. With status, time, and location on every completion, “done” means done. Route history and analytics show how the operation is actually running.

Explore proof of delivery and route analytics →

Route Optimization Software That Joins Your Stack — Not Another System to Rebuild Around

Most teams that come to Upper aren’t starting from zero. They arrive with a CRM full of jobs, GPS in every truck, a spreadsheet that runs the morning — or a route that lives entirely in one person’s head. Good news: you keep the tools that work. Upper replaces the fragile part.

Upper takes responsibility for one gap — the space between “work that needs to happen” and “routes completed and documented.” Everything else stays where it is.

Your CRM or ERP owns orders and customers

It keeps owning them. Upper adds route planning, multi-driver assignment, dispatch, live progress, customer updates, and proof. Stops come in by spreadsheet upload, supported integration, or API.

Your team plans in Excel

Keep the file your office already knows. Upload it as-is — addresses, notes, service times, and all — and Upper turns it into optimized routes across your team. What used to take the morning takes minutes.

GPS or telematics already tracks your trucks

Keep the hardware, cameras, ELD, and compliance tools. They tell you where trucks are. Upper supplies what tracking can’t: the plan, the assignments, the customer communication, the proof.

A scheduler already books the appointments

Keep the bookings and committed visit days. Upper sequences the scheduled work geographically, dispatches it, and brings back completion evidence — without touching the calendar your customers rely on.

You want one platform for the whole route operation

Run it all in Upper Crew: stop import, planning, assignment, scheduling, dispatch, driver app, live tracking, customer updates, proof, and analytics.

Explore API and integration options →

Easy Enough to Run Tomorrow Morning

Nobody at a growing operation applied for the dispatcher job — it just landed on someone’s desk. Upper is built for that person: a finished product, not an API you have to build a product on, and no IT department required.

Import, don’t re-enter.

Your existing spreadsheet is the setup. Columns map once; after that it’s upload and go.

Optimize in minutes.

Win Waste Solutions plans 200–300 stops across its crews in under 10 minutes a day.

Drivers just drive.

The app shows each driver their next stop, the details, and the navigation handoff. If they can use a phone, they can run their route.

The dispatcher stays in charge.

Upper proposes; your dispatcher disposes. Review, drag, reorder, approve — local knowledge always wins.

Routes That Respect Your Operating Rules

A route that looks efficient on a map can still fail in the field — an overloaded van, a priority stop scheduled last, a driver pushed past their day. Upper plans around the rules that make a route actually runnable.

Stops

  • Address and service location
  • Expected service duration
  • Stop priorities
  • Time-window preferences
  • Notes and instructions

Drivers and crews

  • Availability and working time
  • Start and end locations
  • Service areas and territories
  • Workload balance across routes

Vehicles

  • Vehicle assignment and type
  • Vehicle capacity
  • Route start and return points

The plan itself

  • Time or distance priority
  • Stop count and route duration
  • Zones and territories
  • Added, removed, or reassigned work

Upper Crew treats time windows as planning preferences it works to honor. If skills, certifications, or job dependencies decide who can do the work, that’s Upper AI Dispatcher — the constraint-rich scheduling product. Crew owns the route execution workflow on this page.

When the Day Changes, the Plan Keeps Up

The day that goes wrong

A customer cancels. New work lands. A driver calls in sick at 6 a.m. This is where spreadsheet routing collapses — and where Upper is calmest.

Office and field stay on the same version of the day. No reprints, no group texts, no calling a driver mid-route to ask what’s left.

See Upper with your route data →

Your dispatcher updates one active plan:

  • Add or remove stops.
  • Move work between routes.
  • Reorder the sequence.
  • See the effect before committing.
  • Send the revised route to the driver’s app — instantly.

Customer Spotlight: Win Waste Solutions

200–300 daily stops. Planned in under 10 minutes.

Win Waste Solutions replaces damaged residential waste carts for municipalities — high-volume daily work where every stop needs a photo record that might be requested years later.

Spreadsheet stop list→route assignment→driver app→live progress→address-linked proof
200–300daily stops
Under 10 minutesof route planning per day
2+ yearsof photo records, instantly retrievable
WinWaste Solutions

“Every photo is tied to the address, the date, the crew member.”

Tracy S, Owner at WinWaste Solutions

Tracy S

Owner, WinWaste Solutions

Read the Win Waste Solutions story →

Route Optimization Software for Work at Many Locations

The industry changes the vocabulary; the workflow stays the same — locations to serve, a team to serve them, rules on both sides.

Delivery and distribution

Daily orders become routes; drivers get dispatched; recipients stay informed; completion gets recorded. Your order system keeps owning the commercial side.

Explore delivery routing →

Waste and collection

Dense, recurring collection routes planned around capacity, service areas, cadence, and the proof your municipal contracts demand.

Explore waste routing →

Field service

Service calls coordinated across technicians and crews using service duration, territories, timing, and availability.

Explore field service routing →

Food and catering

Routes built around pickup points, delivery timing, vehicle capacity, and the sequence the day requires.

Explore food delivery routing →

Medical and courier

Time-sensitive pickup and delivery with live dispatch visibility and a completion record on every stop.

Explore courier routing →

Recurring route operations

Pool service, landscaping, laundry, bottled water, maintenance — repeat visits on a cadence, planned once and kept efficient.

Explore recurring routing →

From Stop List to Completed Routes in Four Steps

1

Add your stops

Import a spreadsheet, connect a supported system, or type them in. Addresses, service times, notes, and priorities come along for the ride.

2

Set the day’s rules

Pick the available drivers and vehicles. Add capacity, timing preferences, territories, and workload settings.

3

Optimize and review

Upper builds balanced routes across the team. Your dispatcher inspects the map and timeline, adjusts anything, and approves.

4

Dispatch and follow through

Routes hit the driver app. The office tracks progress, handles changes, keeps customers updated, and collects proof at every stop.

Why Operations Choose Upper

It does the whole route job — and stays in its lane

Planning, dispatch, driver app, tracking, notifications, proof, analytics — one platform, one plan, nothing to stitch together. And no bloat you didn’t ask for: your CRM, billing, and inventory stay exactly where they are.

It fits the operation you have

Sized for real operations, honestly. Enterprise fleet software bills like enterprise; consumer route apps stop at one driver. Upper is built for the operation in between — and for the tools it already runs.

Your dispatcher stays in control

Upper proposes the plan and shows its work. Your dispatcher reviews, edits, and decides what reaches the field. Software that replaces the busywork, not the judgment.

It’s honest about limits

If a rule can’t be honored or a fit isn’t there, Upper says so — in the product and in the demo. You’ll know what works before rollout, not after.

Know the Fit Before You Commit

Upper isn’t the right fit for every operation, and the workflow demo should prove the fit — not perform it. Bring your hardest day and validate the four things that decide success:

Your integrations:

exact source, fields, and direction. Stops reach Upper by spreadsheet upload, supported integration, API, or a configured process — confirm yours specifically.

Your hard rules:

Crew treats time windows as preferences. Test any appointment or condition that genuinely cannot move.

Your assignment logic:

if skills, certifications, or job dependencies decide who does the work, evaluate Upper AI Dispatcher.

Your field reality:

run the driver app, the mid-route change, and the proof capture with your own crew’s workflow.

Talk through your workflow →

Choose the Upper Product That Fits the Work

Upper Crew

The operations suite for teams running multiple vehicles or crews — route optimization plus dispatch, driver app, live tracking, customer updates, proof of delivery, and analytics.

See Upper Crew →

Upper AI Dispatcher

The scheduling brain for constraint-rich operations — skills, certifications, capacity, territories, and recurring cadence — especially when you already run tracking or telematics.

See Upper AI Dispatcher →

Upper Solo

The route planner for one person who plans and drives their own day.

See Upper Solo →

Route Optimization Software FAQs

  • What is route optimization software?

    Route optimization software assigns and sequences stops across one or more drivers or vehicles using inputs such as location, service duration, vehicle capacity, priority, working time, and preferred time windows. Business platforms like Upper also connect the route plan to dispatch, live tracking, customer notifications, and proof of delivery.

  • Can Google Maps do route optimization?

    The Google Maps app handles navigation and lets one person manually reorder a limited stop list. It doesn’t assign stops across multiple drivers or apply business constraints like capacity and service duration. Google Maps Platform offers developer route-optimization APIs, but those require building a product around them — Upper is the finished product.

  • Can Upper optimize routes for multiple drivers?

    Yes. Upper Crew distributes and sequences stops across your selected drivers or vehicles in one planning run, then shows every route for dispatcher review before anything reaches the field.

  • Which route constraints can Upper use?

    Vehicle capacity, time-window preferences, stop priorities, service duration, zones and territories, start and end locations, and driver availability. For skills, certifications, and job dependencies, use Upper AI Dispatcher.

  • Can routes be changed after dispatch?

    Yes. Dispatchers add or remove stops, move work between routes, reorder sequences, and push the revised plan straight to the driver app. Everyone stays on the current version of the day.

  • Does Upper include a driver app and proof of delivery?

    Yes. Routes dispatch to the Upper driver app with stop order, customer details, and navigation handoff. Drivers capture photos, signatures, and notes that stay attached to the stop, alongside live route visibility and customer updates.

  • Can Upper work with our CRM, ERP, scheduler, or GPS platform?

    Yes — that’s the normal case. Your existing systems keep owning customers, orders, appointments, or vehicle hardware; Upper handles routing and execution beside them. Stops arrive by spreadsheet upload, supported integration, or API, validated for your exact setup.

  • How do we know Upper will fit our workflow?

    Test it with a real route day, not sample data. Bring your stop list, your hardest rule, and a typical disruption to the workflow demo — you’ll see where work enters, how routes get built, what drivers experience, and what proof comes back, before you change anything about your process.

Bring the Route Day Other Tools Couldn’t Handle

Show us where work begins, how your team divides it, what changes mid-day, and what must come back after every stop. We’ll run it in Upper — and tell you honestly what fits. Prove it on your own routes before you change anything about your process.

Book a workflow demo