ArrowXL Package Tracker

How can I contact a customer care agent at ArrowXL?

We are available at your service round-the-clock, and you can contact us through different mediums:

• Webchat- you can speak to one of our customer care agents here.
• Email: You can email us at [email protected]
• Phone: You can speak to us on call on 0333 212 1708. Our office working hours are 7 am to 7 pm on weekdays, and 8 am to 4.30 pm on Saturday.
• Twitter: We are available on Twitter for help at @ArrowXL_Help

Can I track my ArrowXL parcel without having a tracking number?

No, you cannot track your package without a tracking number. It is important to mention the tracking number to get details of your package, either with the ArrowXL Package tracker app or Upper Package Tracker. You can get the tracking number from the shipping confirmation email or SMS. If you don’t find it there, contact the sender or the online store owner.

Does Upper Package Tracker offer better tracking than ArrowXL?

Yes, Upper Package Tracker offers better tracking in some cases. However, ArrowXL also offers decent tracking services. If you want to get good direction guidance for the delivery driver or an estimated time of arrival for your package, choose Upper Package Tracker.

How late can ArrowXL deliver my parcel?

ArrowXL endeavors to deliver your parcel before the scheduled time. However, there are situations when you can witness a delay because of bad weather conditions or unavoidable situations. If such a situation happens, it can take another two days for you to receive your package. It works for domestic and international orders.

How long does it take for ArrowXL to deliver an international package?

ArrowXL doesn’t offer any scheduled delivery time on its webpage. Hence, it can take from one business day to 15 business days for your package to reach you, based on your location.

• Your package may get delayed if it is not dispatched because of a backlog of packages at the post office.
• Your package may also be affected depending on the destination. ArrowXL provides flat shipping domestically. But if you’re outside the UK, the delivery time depends on the international location. It can take around 1 to 2 days for the company to generate an automated mail telling your package is dispatched.
• While domestic packages can come between 1 to 3 days, international packages are delivered within 5 to 7 days.

How can I book my package for collection or delivery?

If you have a mobile number registered with us, we will send an SMS booking link to you, and you can pick any date.

• If you have an email ID registered with us, we will send a booking link to your email to pick a date.
• If you have a landline number registered with us, our team will call you and arrange a pickup date.

How long can ArrowXL hold my parcel?

This depends if you have left a mark with ArrowXL to deliver it to your neighbor. If you are not home when the package is delivered, and no one can take the delivery or sign it, you can ask your neighbor to accept and sign it on your behalf.

However, if this is not possible, ArrowXL holds packages for three business days after attempting the first delivery. It continues to make attempts during this period.

What is the collection time from ArrowXL?

The pickups scheduled by ArrowXL are between 7 am to 7 pm from Monday to Saturday. The day before the pickup person arrives, ArrowXL will send an SMS or email, offering a two-hour pickup window.

Does ArrowXL deliver on national and bank holidays?

All packages sent before 3 pm, from Monday to Friday, are processed on the same day. But, if the order is after 3 pm, it is processed the next day. ArrowXL doesn’t deliver on weekends, bank, and national holidays. There are no deliveries or collections on Easter Monday, Easter Sunday, or Good Friday.

How to track my ArrowXL package with Upper Package Tracker?

All you need to do is enter the tracking number and choose the “Courier Service Provider” from the drop-down menu and tap the “Track my Package” button.

Within seconds you will have all the information you need about your package.

Why is my ArrowXL parcel pending?

You may have several reasons why your parcel shows “Pending”. One of the most common possibilities is that the tracking system of the courier company hasn’t registered the scan right.

It can be because of a malfunctioning scanning device or because more than one product was scanned at a time. it can also be shown pending because of the difference between the billing and shipping details. It is important to contact ArrowXL team members to know the problem.

Why can’t I see my ArrowXL parcel moving?

There may be various reasons behind it. A major possibility is that your package may still be in transit and it has a specific milestone. So, unless it reaches the milestone, you may not see a movement. Some other reasons behind it may be operational backlog or weather issues. It is best recommended to contact ArrowXL to get knowledge about it.

What should I do if I have not received my ArrowXL parcel?

If you haven’t got your ArrowXL parcel in the speculated time, please contact customer care instantly. ArrowXL makes the best efforts to deliver your parcel in the shortest time possible.

Also, note if ArrowXL has attempted deliveries and it has been unsuccessful, then you can contact them to schedule a delivery or wait for them to make a second delivery attempt on their own.

Which is more accurate to track parcels: ArrowXL or Upper Package Tracker?

Both offer detailed and precise tracking services. However, if you are looking ahead of it, then Upper Package Tracker will suffice your purpose well.

It offers an estimated time of arrival for the recipient to be available and a good direction guide to help the delivery driver to reach the location easily.

What can I do if I don’t need my delivery anymore?

You can cancel your delivery or collection by choosing the options mentioned below:

• If you have accepted the delivery, contact the sender to arrange a return.
• If your parcel hasn’t arrived yet, you can ask the retailer to cancel it.
• If your order is scheduled for delivery or collection, contact us here or email [email protected], and we will not visit your property.