Questions?
Right message, right time, every time. That’s how we promise to keep your customers informed and satisfied.
Send automated delivery notifications that build trust and enhance customer experience.
Send notifications via email, text (SMS), or both for maximum flexibility.
Add your custom messaging and branded notifications for a consistent experience.
Automate notifications based on route status, eliminating manual tasks.
Choose which notifications are sent via which channel.
Send notifications with a real time tracking link, for up to minute updates
“Our customer feedback has improved dramatically since implementing Upper’s notifications. People feel informed and less anxious about deliveries, which translates to happier customers overall.”
Emily Jones
FrostFare Meals Delivery Business Case
5 Steps to Send Automated Delivery Status
How Automated Delivery Notifications Benefits Businesses
Customizing notifications for your customers with Upper is simple. Navigate to the settings, click on the “Delivery Notifications” tab, and easily customize each notification to suit your preferences and brand messaging.
Upper’s customer notifications feature offers a range of communication options. You can send notifications in the form of text or email for various stages such as “Out For Delivery,” “After Delivery,” “Missed Delivery,” and “Notify to Next Customer.” These notifications include real-time updates with dynamic ETAs, ensuring your customers stay well-informed about the status of their deliveries.
Upper’s customer notifications capability transforms customer communications by ensuring that the right message is delivered at the right time. This leads to a reduction in ‘Where is my order?’ inquiries and ultimately contributes to increased customer satisfaction.
Absolutely. With Upper, you can provide real-time tracking to your customers through notifications. These notifications include dynamic Estimated Time of Arrival (ETAs) and updates, empowering your customers to stay in control and enhancing their overall service experience.
Topping up your balance is necessary to cover the costs associated with sending text delivery notifications. The competitive text message rates offered by Upper vary based on the destination country. Simply visit the Text Notifications page for more details on pricing and to top up your balance visit the “Marketplace” section in the software.
Delight Your Customers Today
https://www.upperinc.com/guides/how-to-ship-perishable-items/
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