35% of U.S. households now rely on eCommerce to purchase groceries.
Grocery stores are implementing contactless delivery options.
Customers demand more visibility into the delivery process.
Grocery orders through eCommerce reached $9.3 billion this year.
Avoid Late Deliveries & Customer Unavailability With Upper Crew
Tackle Late Deliveries:
The biggest customer complaint of late deliveries can be easily tackled with accurately optimized delivery routes using Upper Crew. Now you can reach your customers on time.
Handle Customer Unavailability:
Drivers often face customer unavailability due to poor or no communication. Reduce miscommunication with Upper Crew’s recipient notifications & drivers’ notes.
Enhance Customer-Driver Communication and
Visibility into the Delivery Process
On average, a grocery delivery driver wastes hours every week in the attempt to get in touch with the customers. On top of that, manual entries for successful or failed deliveries also waste 4-5 hours each week for your delivery drivers.
Not just your delivery drivers, your customers also spend a lot of their time trying to contact the delivery person. Being unable to identify the whereabouts of the delivery package hinders the customer experience.
With the help of Upper Crew, you can scale your high-volume deliveries, meet customer demands, improve communication, and boost customer experience.
Make On-time Deliveries for Your Same-day &
Scheduled Grocery Deliveries
Ensuring high-volume grocery deliveries reach customers while its still fresh can be quite stressful. Upper Crew wipes that stress away for you by helping you plan efficient schedules and deliver on time.
Reduce Planning Time
Saving time on the road starts by saving time in the back office. Instead of manually adding stops and planning routes, automate the planning process and save hours of time.
Empower Your Drivers
Provide your drivers with all the required delivery information like parcel info, customer details, and notes from customers to help them deliver packages accurately.
Set Priority Stops & Time Windows
Grocery businesses often deal with priority orders & strict time windows. Manage these constraints easily with a robust route optimization algorithm.
Keep Your Customers Informed
Create a delightful experience for your customers by keeping them in the loop with the help of recipient notifications & package location.
Avoid Failed Deliveries & Boost Delivery Productivity With Upper Crew
Upper Crew streamlines planning and ensures communication flows smoothly to ensure successful deliveries.
Streamline Grocery Delivery Operations With Upper Crew
Plan and Dispatch Instantly
Import 500 Stops in an Instant
You can choose to manually add each stop to the software. Or you can upload an Excel sheet of up to 500 stops in a zap.
Dynamic Route Optimization
Upper Crew’s dynamic route optimization capabilities generate delivery routes for multiple drivers in a matter of seconds.
Optimize Driver Routes For Instant Delivery
Optimize Stops According to Delivery Constraints
Our optimization algorithm considers multiple delivery constraints like time windows and priorities while creating routes.
Recipient Notifications & Notes for Drivers
Keep your customers informed at every step of the delivery process with recipient notifications. Your customers can also leave specific notes for drivers.
Documenting Deliveries & Results
Boost Reporting with Proof of Delivery
Improve driver accountability and avoid false claims from customers by recording customer signatures and capturing pictures of the products delivered successfully.
Knowing whether or not you’re fulfilling daily deliveries is easier with daily reports. Managers can generate reports and receive insights on delivery tasks.
How Does Upper Crew Help Boost Your
Scale Your Business
Upper Crew helps scale high-volume grocery deliveries effortlessly and uplifts your business operations.
Boost Driver Productivity
Upper Crew’s perfectly optimized routes let your drivers stay on track and help them deliver more packages in less time.
Boost Customer Experience
Create a delightful customer experience with features like recipient notifications, delivery notes for drivers, and proof of delivery.
Reduce Back Office Load
Dispatchers save precious back-office hours in creating delivery schedules for drivers with the help of automated route planning.
Maximize Delivery Resources
Our route optimization function helps you save time, achieve better results, and expand the potential of all your delivery resources.
Save Time on the Road
Optimized routes and customer instructions help your drivers save time on the road and reach their destination on the intended time.
Offer Curbside Delivery
Dispatchers can choose the Curbside Delivery option for customers demanding for the package to be delivered at the sidewalk.
Generate Insightful Reports
Avoid micromanagement and get insights into each delivery task carried throughout the day with customized delivery reports using Upper Crew.