35% of U.S. households now rely on eCommerce to purchase groceries.
Grocery stores are implementing contactless delivery options.
Customers demand more visibility into the delivery process.
Grocery orders through eCommerce reached $9.3 billion this year.
Avoid Late Deliveries & Customer Unavailability With Upper Crew
Tackle Late Deliveries:The biggest customer complaint of late deliveries can be easily tackled with accurately optimized delivery routes using Upper Crew. Now you can reach your customers on time.
Handle Customer Unavailability:Drivers often face customer unavailability due to poor or no communication. Reduce miscommunication with Upper Crew’s recipient notifications & drivers’ notes.
Enhance Customer-Driver Communication and Visibility into the Delivery Process
On average, a grocery delivery driver wastes hours every week in the attempt to get in touch with the customers. On top of that, manual entries for successful or failed deliveries also waste 4-5 hours each week for your delivery drivers.
Not just your delivery drivers, your customers also spend a lot of their time trying to contact the delivery person. Being unable to identify the whereabouts of the delivery package hinders the customer experience.
With the help of Upper Crew, you can scale your high-volume deliveries, meet customer demands, improve communication, and boost customer experience.
Make On-time Deliveries for Your Same-day & Scheduled Grocery Deliveries
Ensuring high-volume grocery deliveries reach customers while its still fresh can be quite stressful. Upper Crew wipes that stress away for you by helping you plan efficient schedules and deliver on time.
Reduce Planning TimeSaving time on the road starts by saving time in the back office. Instead of manually adding stops and planning routes, automate the planning process and save hours of time.
Empower Your DriversProvide your drivers with all the required delivery information like parcel info, customer details, and notes from customers to help them deliver packages accurately.
Set Priority Stops & Time WindowsGrocery businesses often deal with priority orders & strict time windows. Manage these constraints easily with a robust route optimization algorithm.
Keep Your Customers InformedCreate a delightful experience for your customers by keeping them in the loop with the help of recipient notifications & package location.
Avoid Failed Deliveries & Boost Delivery Productivity With Upper CrewUpper Crew streamlines planning and ensures communication flows smoothly to ensure successful deliveries.
Streamline Grocery Delivery Operations With Upper Crew
Plan and Dispatch Instantly
Import 500 Stops in an InstantYou can choose to manually add each stop to the software. Or you can upload an Excel sheet of up to 500 stops in a zap.
Dynamic Route OptimizationUpper Crew’s dynamic route optimization capabilities generate delivery routes for multiple drivers in a matter of seconds.
Optimize Driver Routes For Instant Delivery
Optimize Stops According to Delivery ConstraintsOur optimization algorithm considers multiple delivery constraints like time windows and priorities while creating routes.
Recipient Notifications & Notes for DriversKeep your customers informed at every step of the delivery process with recipient notifications. Your customers can also leave specific notes for drivers.
Documenting Deliveries & Results
Boost Reporting with Proof of DeliveryImprove driver accountability and avoid false claims from customers by recording customer signatures and capturing pictures of the products delivered successfully.
Measuring ResultsKnowing whether or not you’re fulfilling daily deliveries is easier with daily reports. Managers can generate reports and receive insights on delivery tasks.