7 Best Plumbing Dispatch Software to Optimize Operations in 2024

Welcome, plumbing professionals, to a guide designed to transform the way you manage your business operations.

If you’re here, you are likely struggling with the daily challenges of coordinating service calls, scheduling technicians, managing inventory, and keeping your customers happy. As market competition becomes more cutthroat, relying on pen and paper or outdated systems simply isn’t enough.   

The good news? 

We’ve got solutions tailored just for you in the form of plumbing dispatch software.

There are an overwhelming number of options available in the market, and navigating through all these countless solutions can be daunting. That’s why we took the time to personally evaluate and analyze a range of plumbing dispatch software options just for you.

How did we evaluate and analyze various plumbing dispatch software?


With enormous options, finding the best one is not easy. Therefore, we rolled up our sleeves and thoroughly researched, tested, and evaluated 27 different plumbing dispatch software options.

We didn’t just examine the features and pricing – we also delved into user reviews on platforms like Capterra and G2 to get a comprehensive understanding of how these solutions perform in the real world.

After careful analysis, we’ve compiled a list of 7 best plumbing dispatch software that we believe can truly make a difference in the way you manage your business:

  1. FieldEdge: Best for small and medium-sized plumbing businesses looking for an easy-to-use solution
  2. Housecall Pro: Best for businesses looking for a feature-rich plumbing solution with marketing capabilities
  3. ServiceTitan: Best for medium to large-sized plumbing businesses seeking a comprehensive suite of tools to streamline plumbing operations
  4. Service Fusion: Best for plumbing businesses seeking an all-in-one solution
  5. Jobber: Best for plumbing businesses seeking a solution with strong automation features
  6. WorkWave: Best for established plumbing businesses with room for growth
  7. Kickserv: Best for small plumbing businesses seeking an affordable dispatch software solution with exceptional customer support

1. FieldEdge

Best for: Small and medium-sized plumbing businesses looking for an easy-to-use solution

Star rating: 4.2 (299)

FieldEdge - Field service management

FieldEdge is a cloud-based field service management solution designed for home service contractors, including those in plumbing, HVAC, electrical, and related industries. 

We recently tested FieldEdge to see how it handles the demands of a plumbing business. While it shines with its user-friendly interface and features like drag-and-drop scheduling and automated invoicing, it’s not without its quirks.

Scheduling appointments and dispatching technicians is convenient, and job management features help track progress effectively. Customer management is another strong suit, providing detailed customer records, automated customer reminders, and delivering personalized service experiences.

We also appreciated the integration with QuickBooks, which streamlines the invoicing process. 

However, some features fell short of expectations. The mobile app, while offering on-the-go access for technicians, received mixed reviews regarding connectivity and user experience.  Some reviewers mentioned encountering glitches and slow loading times. 

Additionally, for a plumbing business that heavily relies on efficient routing, the lack of GPS or route optimization features might be a significant drawback.

Pricing:

FieldEdge does not publicly disclose its pricing; the company provides customized quotes based on each business’s specific requirements. 

However, our research indicates that FieldEdge is generally more affordable than some of the more enterprise-level plumbing business software options on the market.

Key features of FieldEdge:

  1. Scheduling & dispatch: Manage technician schedules and job assignments, dispatching with ease and ensuring efficient task allocation.
  2. Job management: Track job progress, update statuses, log job duration, and manage related records to ensure timely and accurate completion.
  3. Customer management: Maintain detailed customer records, manage customer history, track job updates, and deliver personalized service experiences.
  4. Contracts & Signatures: Accept one or multiple signatures on contracts, upload PDFs, and utilize custom forms for contract management.
Pros
  • User-friendly interface and intuitive design
  • Reliable integration with QuickBooks
  • Customizable settings to optimize workflow
  • Knowledgeable and responsive customer support

Positive reviews:

Cheryl C., Office / Field Manager, Mechanical or Industrial Engineering, 1-10 employees

“Integrations were very simple. Helpful FieldEdge Tech Staff made this process easy.”

Richard H., President and Electrician, Electrical/Electronic Manufacturing, 1-10 employees

“I like it very much. Dispatching, Field integration with quick books Invoice. Quotes and receipts for customers.”

Cons
  • Occasional connectivity and performance issues with the mobile app
  • Reporting tools can be complex and challenging to navigate
  • A lack of publicly available pricing information may hinder the initial evaluation

Negative reviews:

Carl K., Owner, Consumer Services, 11-50 employees

“Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful.”

Verified Reviewer, Office Manager, Consumer Services, 11-50 employees

“Customer service is terrible. The system lagged, wouldn’t connect, there were mobile issues, you name it. The customer service reps didn’t know anything, and if you escalated it to your actual account reps, they were absolutely no help whatsoever.”

Overall recommendation:

Overall, FieldEdge is one of the best software for small plumbing business. It has a user-friendly platform to manage basic scheduling, dispatching, invoicing, and customer interactions. 

However, the lack of advanced features like route optimization and a potentially clunky mobile app are limitations to consider.  

If transparent pricing and robust features are high on your priority list, you might want to explore other options before making a decision.

2. Housecall Pro

Best for: Businesses looking for a feature-rich plumbing solution with marketing capabilities

Star rating: 4.7 (2780)

Housecall Pro

Our experience with Housecall Pro revealed its comprehensive set of features designed to streamline operations for plumbing businesses.

We tested Housecall Pro to see if it could streamline scheduling and dispatching for plumbing businesses. 

The software excels in simplifying scheduling tasks, allowing for easy appointment bookings through online booking features and a drag-and-drop calendar view. Dispatching technicians becomes effortless with real-time GPS tracking and in-app chat functionality.

Plus, the link with QuickBooks made invoicing a snap. Housecall Pro even throws in marketing tools to help attract new customers, which is a bonus. One of the standout features of Housecall Pro is its professional proposal and plumbing invoicing software. 

But here’s the hitch: plumbers rely heavily on efficient routing, and Housecall Pro just doesn’t offer that feature. Some reviewers also mentioned the mobile app being glitchy, which could cause problems with communication and updates for plumbers on the job.  

Customization options are also somewhat limited, which may be a drawback for businesses with specific workflow requirements.

Pricing: 

Housecall Pro offers three pricing tiers: Basic ($49/month), Essentials ($129/month), and MAX (custom pricing). There’s also a 14-day free trial.

While the pricing may be higher for larger businesses than some competitors, the value it delivers in terms of functionality and productivity gains makes it a worthwhile investment.

Key features of Housecall Pro:

  1. All-in-one management: From scheduling and dispatching to invoicing and payment collection, Housecall Pro covers all essential aspects of running a plumbing business.
  2. Real-time reporting: Gain valuable insights through real-time business performance reporting and analytics.
  3. Plumbing booking software: Enable customers to book services 24/7 through online booking features.
  4. CRM Capabilities: Manage customer information, recurring service agreements, and equipment maintenance in one place.
Pros
  • Comprehensive feature set covering scheduling, dispatching, invoicing, and CRM
  • Feature-rich platform with marketing tools and integrations
  • User-friendly interface with drag-and-drop scheduling
  • Strong customer support with multiple channels (email, phone, live chat)
  • Integrates with popular accounting software

Positive review:

Antonio F., Developer, Consumer Goods, 11-50 employees

“Housecall Pro has made managing my home service business so much easier! The scheduling and invoicing features are a game-changer for me.”

Jammi D., Owner, Transportation/Trucking/Railroad, 1-10 employees

“Overall, I think Housecall Pro is great for small business owners, as I’m always looking for ways to decrease the customer management workload, which would give me more time to expand the business.”

Cons
  • Lacks route optimization, which can be a drawback for plumbing businesses
  • Limited customization options
  • Above average cost compared to some competitors
  • Mixed reviews on mobile app reliability
  • Customer service hours aren’t 24/7

Negative reviews:

Deidre C., Residential and Commercial Cleaning Services, Construction, 1-10 employees

“They overcharge and don’t notify you about leads and still charge you even if you don’t accept. Customer service was horrible as well.”

Antonio F., Developer, Consumer Goods, 11-50 employees

“I wish the mobile app had more customization options for my business needs.”

Overall recommendation:

Our experience with Housecall Pro has been positive. It stands out as a reliable and efficient plumbing business software, ideal for businesses looking to streamline scheduling, dispatching, invoicing, and customer management. 

Its user-friendly interface, real-time tracking features, and CRM capabilities make it a valuable asset for optimizing daily operations.

While it may not be the perfect fit for every plumbing business, Housecall Pro is certainly worth considering as a feature-rich plumbing service software solution.

3. ServiceTitan

Best for: Medium to large-sized plumbing businesses seeking a comprehensive suite of tools to streamline plumbing operations

Star rating: 4.4 (220)

ServiceTitan plumbing software

ServiceTitan emerges as one of our favorite solutions for plumbing service software, embodying a blend of advanced functionalities and practical tools. 

During our evaluation process, we found that ServiceTitan offers a wide array of features, including dispatching and scheduling, call booking, invoicing, price book management, and mobile estimates. 

The software’s ability to provide real-time insights and advanced reporting proved invaluable too.

Additionally, ServiceTitan’s scalability and customization options allow businesses to adapt and grow according to their evolving requirements. This makes it a versatile solution for both small-scale operations and large enterprises.

While ServiceTitan offers a comprehensive suite of tools and functionalities, we encountered some challenges during our evaluation. However, the challenges were very basic. 

The onboarding process felt a bit overwhelming. While a dedicated specialist is assigned to help, it can be time-consuming. Some users have also reported occasional glitches and responsiveness issues with customer support, highlighting areas for improvement.

All in all, ServiceTitan proves to be a highly effective plumbing business software, offering a wealth of features, data-driven insights, and customer-centric tools.

Pricing: 

ServiceTitan doesn’t have a one-size-fits-all price tag. They quote you a price based on your business needs and the number of technicians you have.

The company offers three main pricing tiers – Starter, Essentials, and The Works – with the cost based on a per-technician fee. This can be confusing because you can’t easily compare it to competitors’ upfront pricing structures. 

There’s also a separate onboarding fee that includes training for your team.

Key features of ServiceTitan:

  1. Scheduling and dispatching: ServiceTitan’s advanced scheduling and dispatching tools allow you to efficiently manage technician schedules, assign jobs, and keep customers informed of appointment details and technician arrivals.
  2. Invoicing and payments: The software’s invoicing capabilities, including the ability to create professional proposals and quotes, help streamline the billing process and get you paid faster. 
  3. Customer relationship management (CRM): ServiceTitan provides a centralized hub for managing customer information, service history, and communication.
  4. Reporting and analytics: The software’s reporting and analytics features give you valuable insights into your business performance.
Pros
  • Comprehensive, all-in-one solution for plumbing businesses
  • Highly configurable and scalable to accommodate growing needs
  • Excellent customer support and ongoing software updates
  • Integrates with a wide range of third-party tools

Positive reviews:

Kristen J., Office Manager, Mid-Market, 51-1000 employees

“Love the KPI tracking, reporting, dashboards and invoicing within the software. I greatly appreciate that we can export our invoices and payments into QuickBooks for daily/monthly reconciliation. Great online community of users willing to help each other and some great training programs, Ember and Sparks.”

Verified User in Construction, Mid-Market, 51-1000 employees

“It’s overall easy to use platform and full-featured. We like the customer-facing features like dispatch notifications with the name and photo of the technician, and customers regularly comment that they like it too.”

Cons
  • Lacks transparency in pricing
  • Onboarding and implementation can be complex and time-consuming
  • Some users have reported issues with the software’s responsiveness and occasional bugs

Negative reviews:

Aaron R., Operations Manager, Construction, 11-50 employees

“The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, Service Titan is far from in keeping with modern standards of UX/UI and even stable functionality.”

Kristen C., Sales Invoicing specialist, Construction, 201-500 employees

“The only thing that I really don’t like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads.”

Overall recommendation:

Overall, our experience with ServiceTitan has been positive. The plumbing software helps streamline plumbing operations, enhance the customer experience, and drive business growth. 

While the pricing and onboarding process may be a consideration for some, ServiceTitan’s advanced features and functionality make it a compelling choice for many medium—to large-sized plumbing businesses.

4. Service Fusion

Best for: Plumbing businesses seeking an all-in-one solution

Star rating: 4.3 (198)

Service fusion plumbing management software

Having thoroughly evaluated Service Fusion, we found it goes beyond basic plumbing management. It provides a field service management suite with enterprise-level capabilities at a competitive price point.

One of the standout features of Service Fusion is its all-in-one approach. From scheduling and dispatching plumbers to managing customers and sending invoices, it centralizes everything in one platform – a huge plus for streamlining workflows. 

Plus, integration with QuickBooks keeps your financial data flowing smoothly.

The mobile app also impressed us, facilitating real-time communication between plumbers and the office.

We didn’t stop at our own testing. We explored user feedback on platforms like Reddit to get a well-rounded picture.  

Many users praised Service Fusion’s customization options and competitive pricing. However, some concerns surfaced regarding occasional glitches, slow customer service responses, and limitations in specific functionalities like job quoting and integrations.

In summary, service Fusion is a strong contender for plumbing businesses seeking a feature-rich software solution with a user-friendly interface and competitive pricing.  

Pricing: 

Service Fusion offers three pricing tiers: Starter ($165/month), Plus ($250/month), and Pro ($420/month). All plans are billed annually, and users can save 15% by opting for the annual payment.

Key features of Service Fusion:

  1. Scheduling and dispatching: Service Fusion’s scheduling and dispatching tools make it easy to manage your team’s workload, minimize overlaps, and ensure efficient job assignments.
  2. Estimates and invoicing: The software’s estimate and invoicing modules allow you to create custom quotes and convert them to jobs with a single click, saving valuable time.
  3. QuickBooks integration: Service Fusion seamlessly integrates with QuickBooks, keeping your accounting system up-to-date without any additional effort.
  4. Payment processing: FusionPay, the built-in payment platform, enables secure and streamlined payment processing, helping you get paid faster.
Pros
  • Wide range of features for all aspects of your plumbing business
  • User-friendly interface (though some reviewers found it clunky)
  • Integrates with QuickBooks

Positive reviews:

Samuel A., Software, Telecommunications, 1-10 employees

“Highly intuitive software equipped with features designed to automate and streamline operations, delivering a user-friendly experience.”

Martin W., Service Manager, Facilities Services, 1-10 employees

“The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning. There are still a lot of functions that we are still learning to use daily.”

Cons
  • Inconsistent customer service and response times
  • Some features may have glitches or lack customization options
  • Limited integration capabilities with other software platforms
  • Some features may not work as advertised or require workarounds

Negative reviews:

Chase S., Owner, Construction, 1-10 employees: “Lag issues throughout. Really bad customer service. Raised price 45% without notice.”

Lila J W., Broker, Real Estate, 1-10 employees: “We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not prorate funds to try the service to find out it won’t work, you’ll just waste time and money on this system.”

Overall recommendation:

Service Fusion shows promise as field service software solution for plumbing companies, but it is not without its flaws. The software’s strong features, such as scheduling, estimates, and QuickBooks integration, make it a contender in the market. 

However, the reported software issues and customer service challenges may be dealbreakers for some businesses. 

It’s essential to carefully evaluate your specific needs and do thorough research before committing to any field service software.

5. Jobber

Best for: Plumbing businesses seeking a solution with strong automation features

Star Rating: 4.5 (749)

Jobber plumbing solution

Jobber excels in providing a decent solution for plumbing businesses, offering features like estimating, scheduling, dispatching, and invoicing all under one roof

Its user-friendly interface and robust mobile app make it accessible and efficient for on-the-go management. We found the estimating and invoicing processes to be streamlined, allowing for quick conversion of quotes into jobs and automated invoicing for faster payments. 

Emergency calls are no sweat either – Jobber lets you quickly reassign tasks based on the closest technician’s location.  

Job creation is quick, too, with Jobber guiding you through creating professional online quotes that can be converted to jobs with a single click.

One standout feature is the Client Hub, which provides customers with 24/7 access to their portal for requests, approvals, and payments. This improves the overall customer experience. 

However, we noted that Jobber lacks real-time booking and 24/7 customer support, which could be areas of improvement for a more seamless user experience. 

Overall, Jobber is a solid choice for plumbing businesses seeking efficient dispatch software, Though it may have room for enhancement in certain areas.

Pricing: 

Jobber offers three pricing tiers: Core ($69/month), Connect ($169/month), and Grow ($349/month). Users can save a bit by opting for the annual payment.

They also offer a generous 14-day free trial to test-drive the plumbing management software before committing.

Key features of Jobber:

  1. Scheduling and dispatching: Jobber’s scheduling and dispatching tools make it easy to manage your team’s workload, respond to emergencies, and ensure efficient job assignments.
  2. Estimates and invoicing: The software’s estimate and invoicing modules allow you to create professional-looking quotes that can quickly be converted into jobs with a single click.
  3. Automation of repetitive tasks: Jobber automates repetitive tasks like sending appointment reminders and follow-up emails, freeing up your time to focus on running your business.
  4. Customer portal: Jobber’s client hub provides customers with 24/7 access to their accounts, where they can request plumbing services, approve quotes, and pay invoices.
Pros
  • Streamlined workflows with automation features that save time and effort
  • A strong client portal fosters better customer communication and self-service options
  • A comprehensive mobile app keeps everyone connected and informed
  • Integrates with popular accounting software like QuickBooks Online

Positive reviews:

Thomas P., Electrician, Construction, 1-10 employees

“Overall, it has been great, happy with the software for now as it meets 80% of my business needs. Easy to use interface, great customer portal, and mobile app for field use.”

Jorge R., Owner, Accounting, 11-50 employees

“It makes my life super easy from the day on. I got it from scheduling clients to sending out reminders for client appointments to invoicing. Everything is very seamless, and I can be done on my phone.”

Cons
  • QuickBooks integration can be a bit messy at times
  • Limited in-field communication capabilities
  • Lack of real-time booking options
  • Customer support could be more responsive

Negative reviews:

Roy B., Owner, Consumer Services, 1-10 employees

“Customer service and onboarding was painful. No help, no support.”

Bharath G., Marketing Director, Small-Business, 50 or fewer employees

“It is quite expensive for small businesses and out of the estimated budget.”

Overall recommendation:

Jobber is a solid choice for plumbing companies looking to streamline their operations and provide a better customer experience. The software’s ease of use, scheduling tools, and client-facing features make it a strong contender in the field service management market.

However, the reported issues with QuickBooks integration and limited in-field communication capabilities may be dealbreakers for some businesses. 

It’s essential to carefully evaluate your specific needs and compare Jobber to other options before making a decision.

6. WorkWave

Best for:  Established plumbing businesses with room for growth

Star rating: 3.1 (57)

WorkWave plumbing software

WorkWave works as a plumbing software catering to the unique needs of both commercial and residential plumbers. 

WorkWave’s strength lies in its flexibility and adaptability. It offers features that streamline scheduling, customer relationship management (CRM), mobile accessibility, and billing and invoicing processes. 

Our experience with WorkWave revealed it to be a solution that excels at providing best plumbing software tools for efficiently creating and adjusting plumber schedules. 

The CRM functionality impressed us with its ability to centralize customer information, track business activity, and provide plumbers with everything they need in one place. 

The mobile app further enhances productivity by enabling field technicians to access crucial customer details, work orders, and service histories on both iOS and Android devices.

However, during our evaluation, we noted a few areas where WorkWave could improve. One notable aspect is the lack of inventory management capabilities. It could be a drawback for plumbing businesses that require proper inventory tracking. 

Additionally, the software’s requirement for an annual contract may not suit all businesses. Also, some users find the payment processing features limited compared to certain competitors. 

Despite these areas for improvement, WorkWave’s overall performance makes it a valuable asset for growing plumbing businesses looking to manage plumbing scheduling efficiently.

Pricing: 

WorkWave does not provide publicly available pricing information. The platform offers customized pricing packages based on the specific needs of each business. 

Interested users will need to reach out to the provider directly to get a quote.

Key features of WorkWave:

  1. Scheduling and dispatching: WorkWave’s scheduling and dispatching tools allow users to create and adjust plumber schedules easily, as well as respond to unexpected service calls.
  2. CRM: The software’s customer relationship management features provide plumbing companies with a centralized hub to store and access customer information, plumbing jobs histories, and other important data.
  3. Mobile app: The WorkWave mobile app enables field technicians to access customer details, view work orders, and update job status while on-site.
  4. Invoicing and billing: WorkWave’s invoicing and payment processing capabilities help plumbing businesses get paid faster and reduce administrative overhead.
Pros
  • A comprehensive set of features for plumbing companies
  • Flexible and scalable to accommodate growing businesses
  • Excellent scheduling and dispatching functionality
  • Advanced CRM and customer management tools
  • Includes marketing features aimed at acquiring new clients

Positive reviews:

Alexe P., Administrator, Construction, 1-10 employees

“I like that I can put in customers and keep track of them on a day-to-day and week-to-week basis.”

Debbie H., Office, Recreational Facilities and Services, 11-50 employees

“Liked the program for scheduling and changing of workers in the system.”

Cons
  • Lack of publicly available pricing information
  • Annual contract requirement is a drawback for some businesses
  • Limited inventory management capabilities
  • Subpar payment processing features and functionality

Negative reviews:

John M., Owner, Construction, 1-10 employees

“As witnessed by multiple reviews, WorkWave does not do what they say it will do. The mobile app doesn’t work for anyone. There are no marketing features built into the service offering at all. This was represented as a feature during the sales presentation.”

Wayne S., President, Chemicals, 11-50 employees

“Payment processing. You can not see who paid on the day they pay. You have to wait until the next day, and it doesn’t show up on their account for a week? That is substandard and a big glitch in your system, just to name one.”

Overall recommendation:

WorkWave is a powerful field service management software that can be a great fit for growing plumbing companies. Its scheduling, dispatching, and CRM features are particularly strong, and the overall flexibility of the platform makes it a contender in the market. 

However, the lack of transparent pricing, the required annual contract, and the weaknesses in payment processing and inventory management are some points of concern.

If you’re a growing plumbing business that prioritizes advanced features and scalability, WorkWave might be worth a closer look, especially if you can secure a competitive quote during the sales process.

7. Kickserv

Best for:  Small plumbing businesses seeking an affordable dispatch software solution with exceptional customer support

Star rating: 4.4 (374)

Kickserv - Small plumbing businesses seeking an affordable dispatch software

Kickserv presents itself as a straightforward solution for handling everything from managing customer requests and scheduling appointments to sending invoices. 

One of Kickserv’s biggest advantages is its user-friendly interface. Even plumbing contractors who aren’t particularly tech-savvy can quickly get up and running with the software.  

The free plan, which allows up to two users, is a great way to test Kickserv’s core functionalities, such as estimates, invoicing, and job management.

Kickserv’s customer support is what makes it stand out. Having access to 24/7 support via phone, live chat, and email was a big plus.  

However, Kickserv isn’t without its drawbacks. While it offers features for creating estimates and invoices, they are fairly basic.  

Additionally, some user reviews mentioned limitations in the mobile app functionality compared to the desktop version.  While the app allows plumbers to view schedules and update job statuses on the go, it seems like more complex tasks might require a laptop or desktop computer.

In conclusion, Kickserv is a strong contender for small—to mid-sized plumbing businesses seeking a user-friendly, affordable plumbing management software solution with exceptional customer support.

Pricing: 

Kickserv offers a range of pricing plans to suit the needs of different-sized plumbing businesses. The options include a free plan (for up to 2 users), Lite ($47/month), Standard ($95/month), Business ($159/month), and Premium ($239/month). 

The annual plans offer an additional 20% savings, making Kickserv a cost-effective choice compared to some competitors.

Key features of Kickserv:

  1. Customer management: Kickserv provides a centralized hub for managing customer information, job histories, and communication. It helps plumbing companies to stay connected with their clients.
  2. Estimates and jobs: The software’s estimate and job management tools allow users to quickly create and send professional-looking estimates, which can then be easily converted into jobs.
  3. Invoicing and payments: Kickserv’s invoicing capabilities make it easy to get paid faster, with options for online payments, signature approvals, and integration with QuickBooks.
  4. Mobile app: The Kickserv mobile app gives field technicians the ability to manage jobs, track time, and accept payments directly from the jobsite. It helps improve productivity and customer experience.
Pros
  • A comprehensive set of features tailored for plumbing businesses
  • Competitive and transparent pricing, including a free plan
  • Excellent customer support with 24/7 availability
  • Intuitive user interface and easy-to-use mobile app

Positive reviews:

Ron C., Owner, Oil & Energy, 11-50 employees

“I like the ease and convenience of the software. It is very user-friendly.”

Heath J., President, Electrical/Electronic Manufacturing, 1-10 employees

“I really enjoy being able to review our customer base, & the ease of billing/payment before we leave.”

Cons
  • Limited customization options for reports and invoices
  • QuickBooks integration could be more seamless
  • Automation features can be complicated to set up
  • Invoicing capabilities are not as advanced as some competitors

Negative reviews:

Fabiola N., Small-Business, 50 or fewer employees

“The only thing I don’t like about it is that it seems like accounting integration is a little behind. I wish that it wasn’t just QuickBooks that we could use because QuickBooks is really expensive. If we could intergrate with another accounting software that was not as expesive as quickbooks, that would be ideal.”

Morgan M., Small-Business, 50 or fewer employees

“I would like to be able to send more than the invoices through Kickserv. It would be helpful if I could send payment agreement forms as well.”

Overall recommendation:

Kickserv is a decent choice for plumbing companies looking for a dedicated field service management solution. The software’s customer-centric focus, industry-specific features, and affordable pricing make it a good contender in the market. 

While the platform does have a few areas that could use improvements, such as the invoicing capabilities and QuickBooks integration, the overall experience is positive, and the customer support team is highly responsive. 

For small to medium-sized plumbing businesses, Kickserv is definitely worth considering.

A Versatile and Affordable Alternative to Plumbing Dispatch Software

As we’ve explored the various plumbing software options, it’s clear that while they offer advanced field service management capabilities, some businesses may be looking for a more specialized and affordable solution. 

Here comes the role of Upper, a platform that, while not a full-fledged field service management system, provides a range of functionalities that can significantly streamline your dispatch operations.

If you’re a plumbing company seeking a cost-effective way to optimize your routing, scheduling, and customer communication, Upper could be an excellent alternative to consider. 

Here’s why:

1. Efficient route planning and optimization

  • Upper’s advanced route planning and optimization algorithms can help you create the most efficient routes for your plumbing technicians, taking into consideration various time- and distance-based constraints.
  • With just a few clicks, you can generate optimized routes that minimize driving time, reduce fuel costs, and ensure your technicians arrive at the right place at the right time.

2. Comprehensive scheduling and dispatching

  • Upper’s scheduling tools make it easy to manage your plumbing technicians’ schedules. You can set time windows, service times, and breaks to ensure maximum productivity.
  • Dispatching is a breeze. You can assign jobs to the nearest available technician and communicate updates to them through the mobile app.

3. Real-time tracking and proof of delivery

  • Keep an eye on your plumbing technicians’ locations and progress with Upper’s real-time GPS tracking capabilities.
  • Capture proof of delivery with photos, signatures, and notes, helping to resolve any customer disputes and streamline your operations.

4. Automated customer communication

  • Upper’s customizable customer notifications keep your clients informed about the status of their service, enhancing their overall experience and communication.

5. Affordable pricing and User-friendly experience

  • Upper’s pricing plans are designed to be budget-friendly, with a 7-day free trial free route planner plan available, and annual subscriptions offering significant savings.
  • The platform’s intuitive interface and mobile device app make it easy for your team to get up and running quickly without the need for extensive training.

By leveraging Upper’s capabilities, you can save time, reduce costs, and provide an exceptional customer experience – all without breaking the bank.

If you’re ready to take your plumbing dispatch process to the next level, we encourage you to explore Upper by taking a .

What is Plumbing Dispatch Software?

Plumbing dispatch software is a type of software designed to help plumbing companies manage and streamline their operations, including dispatching technicians to service calls, scheduling appointments, tracking inventory, and generating invoices.

Some key features of plumbing dispatch software typically include:

  1. Route planning and optimization: Optimizing technician routes to minimize travel time, reduce fuel costs, and enhance overall operational efficiency.
  2. Dispatch management: Allowing the dispatchers to view the availability and location of technicians in real-time and efficiently assigning service calls to the nearest or most appropriate technician.
  3. Scheduling and calendar management: Enabling the scheduling of appointments, managing technician schedules, and sending reminders to both customers and technicians.
  4. Customer management: Maintaining a database of customer information, service history, and preferences to provide better customer service.
  5. Inventory tracking: Monitoring the company’s parts and equipment inventory to ensure technicians have the necessary supplies on hand.
  6. Invoicing and billing: Automatically generate invoices, track payments, and integrate them with accounting software.
  7. Reporting and analytics: Providing data-driven insights into the business’s performance, such as service call volume, technician productivity, and revenue.

6 Key Benefits of Using Plumbing Dispatch Software

Investing in reliable plumbing service software can bring a plethora of advantages to your business. 

Let’s take a closer look at some of the key benefits of using plumbing dispatch software:

  1. Plumbing dispatch software helps companies save time and resources by automating scheduling, dispatching, and routing tasks, leading to more efficient operations.
  2. With real-time updates and notifications, both dispatchers and technicians can stay connected, leading to better coordination and faster response times.
  3. Route optimization features ensure that technicians take the most efficient paths to service calls, reducing travel time and fuel expenses.
  4. Access to customer information, service history, and preferences allows plumbers to deliver personalized, high-quality service, which increases customer satisfaction.
  5. Automated invoicing and billing processes eliminate manual errors, speed up payment cycles, and improve overall financial management.
  6. Reporting and analytics tools provide valuable insights into business performance, allowing companies to make informed decisions and optimize their operations further.

How to Choose the Right Plumbing Dispatch Software

With so many plumbing software options on the market, it can be overwhelming to determine which one is the best fit for your business. 

Here are 7 key factors to consider when evaluating your choices:

  1. Comprehensive functionality: Look for a solution that offers a full suite of features to manage your entire plumbing workflow, including route optimization, scheduling, dispatching, invoicing, inventory tracking, and reporting. The more integrated the software, the more efficient your operations can be.
  2. Ease of use: The software should have an intuitive, user-friendly interface that your team can easily navigate. Avoid overly complex platforms that require extensive training or technical expertise to operate.
  3. On-the-go mobile capabilities: Opt for software that offers mobile compatibility or dedicated mobile apps. This allows your technicians to access job details, update statuses, communicate with the dispatch team, and even generate invoices from the field.
  4. Room to grow: As your business grows, your plumbing service software should be able to scale to accommodate your expanding needs. Look for a solution that can handle increasing numbers of technicians, customers, and job volumes.
  5. Seamless integrations: Seamless integration with your existing software, such as accounting, CRM, or fleet management systems, can help ensure smooth data flow and avoid duplication of work.
  6. Responsive customer support: When issues arise, you’ll want a software provider that offers responsive and knowledgeable customer support to help you troubleshoot and get back on track quickly.
  7. Value-oriented pricing: Consider the long-term value of the software, not just the upfront cost. Factor in the potential efficiency gains, reduced operational costs, and increased revenue that the right plumbing software can deliver.

Frequently Asked Questions

Common types of software that plumbers use include:

  • Plumbing dispatch software: Manages scheduling, dispatching, job tracking, and customer communication.
  • Accounting software: Handles invoicing, payments, expenses, and financial reporting.
  • Plumbing CRM software: Stores customer data for personalized service.
  • Plumbing estimating software: Calculates project costs and generates quotes.
  • Route planning and optimization software: Optimizes technician routes for efficient service delivery.
  • Field service management software: Integrates scheduling, dispatch, inventory, and reporting.

Yes, modern plumbing dispatch software can integrate with various tools, such as accounting software, CRM platforms, fleet management systems, GPS trackers, and communication tools, for seamless data flow and efficiency.

The implementation process for plumbing software involves needs assessment, software selection, data migration, configuration, comprehensive training, testing, and full deployment to ensure smooth operations.

The cost of plumbing software can vary widely depending on factors such as the software provider, features included, user licenses, and subscription plans. Here’s a breakdown of the cost of plumbing software to give you a better idea:

  • Range: Generally, expect a range of $25 – $200 per user per month.
  • Low-end: Basic software with core features might start around $25-$50 per user/month.
  • Mid-range: More comprehensive solutions with additional functionalities can fall between $75-$125 per user/month.
  • High-end: Feature-rich software for larger businesses with advanced needs may reach $150-$200 per user/month or more.

You can ensure the successful adoption of plumbing service software by providing thorough training to your team, communicating benefits, offering ongoing support, encouraging feedback, and recognizing team efforts.

Modern software solutions typically offer user-friendly interfaces, intuitive navigation, and comprehensive training resources to facilitate quick adoption and usage. While users may need to learn initially, with proper training and support, they can become proficient in using the software effectively.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.