In a quest to serve the customers better, business owners associated with delivery services tried multiple ways to please the customer. Most of those techniques failed to resolve the delivery issues and they faced numerous calls asking for delivery status.
Eventually, those issues got resolved when delivery notifications came into the effect. So, instead of picking up every call and answering the clients, it was easy to provide them with real-time delivery updates.
These updates allow the customers to check out the exact location of the delivery crew. And since the clients are notified about delivery status and ETA, they can make themselves available. In this article, we will discuss automated delivery notifications benefits along with real-world examples.
Table of Content
- Why Delivery Notification Matters?
- Benefits Of Real-time Delivery Notifications
- How Does It Help The Buyers?
- Real-world Examples of Delivery Alerts
- Loving it? Experience Sending Accurate Notifications On Upper Route Planner
Why Delivery Notification Matters?
Automated notifications do a great job of winning customer satisfaction and you don’t have to inform them individually. On the other hand, the buyer likes to receive updates regarding the delivery process. These customer notifications will tell them how soon the driver will reach their location. Consequently, there would be no communication gaps and you might have less calls to answer.
The messages sent by email or text messages are likely to grab the attention of your clients. Therefore, instead of waiting for delivery, they might refer to the real-time tracker to know the shipment of the package. This is how delivery messages make life easier for owners and dispatchers. After all, it’s you who want to see consumers satisfied. Isn’t it? Below is how clients will make use of real-time updates.
- Send instructions to the delivery driver
- Find the exact location of the shipment
- Check the remaining stops for the driver
- Know the estimated time of arrival (ETA)
- Directly communicate with drivers
Benefits Of Real-time Delivery Notifications
Better Home Delivery Experience
The customer getting delivery alerts means that they will have their eyes set on the shipment process. Whenever the driver leaves the depot, the buyer will receive alerts stating the ETA of delivery. In short, they don’t have to look out for a customer care number to speak with the service provider for a delivery update. Hence, the overall delivery process will provide a seamless customer experience.
More Retained Customers
Delivery notifications will keep customers informed about the arrival of the shipment and they won’t be worried about their package. Such a smooth customer experience will leave customers pleased. Thus, they will stay connected with your business instead of looking for other service providers.
No Unnecessary Calls
Owners getting calls from clients are mainly due to customers being willing to know the delivery status. This would hamper your business operations as you would be busy dealing with clients over calls. To get rid of unwanted phones calls, it’s better to enable delivery notifications and let them check the status of delivery on their own device.
Accurate Time of Successful Deliveries
Businesses operating without the delivery management system would not know whether the package is delivered or not. But, in case you have turned on the delivery notifications, you would get the time and date of the delivered item. Many routing software like UpperInc also automatically collects the delivery proof so that there would be no false claims.
Minimize Re-delivery Chances
As far as the clients are receiving delivery updates, they are likely to be available for collecting the package. This means that drivers will not have to return the package to the warehouse. Consequently, the delivery crew might not have to re-deliver the item. It will save delivery time for drivers and dispatchers in such a way that customers do not have any negative feedback.
How Does It Help The Buyers?
The buyers would have the upper hand as soon as they complete the purchase. He or she will stay in the loop till the rider handover the package to them as they will be frequently receiving the updates.
Moreover, the buyer will have an option to add important instructions, which will be directly sent to the driver. In case, if the customer has missed reading out the notification, they can open the list of push notifications from the notification centre.
These automated notifications will remind the clients about the arrival of the package and help them track the driver’s location by following a given link.
This smooth delivery process will lessen the chances of failed deliveries or late deliveries. So, you don’t have any disagreements post-delivery of the product. The reason for not having any such issues is the use of the right delivery management software.
Real-world Example Of Delivery Alerts
The significance of notifications while carrying out the delivery operations is better understood by referring to real-world examples. Here are a few examples that you might have used in your life.
UberEats Lets The User See Where The Rider Has Reached
Ubereats helps you get the food delivered at your location in a short time. They make sure once the driver is on the move, the user can find them using an in-built live tracker in the app. Hence, the customer would not be worried about their meals as they will be knowing how soon the delivery person is approaching.
This type of delivery service will allow customers to read the notifications like the food is prepared or not, the driver has reached the spot or not. Even they can choose the help button to directly call the rider if they want to give instructions. The idea behind choosing the automation delivery software is to provide a better user experience.
After going through real-life instances, now you know how sending updates can wipe off the extra burden from your shoulder. If you are willing to enable the delivery notifications and superfast deliveries, then hang on because we have got your back covered.
Loving it? Experience Sending Accurate Notifications On Upper Route Planner
Delivery-based businesses that are struggling to provide user-friendly services to their customers should get the route planning software. True, the automated route planning and optimization software like Upper Route Planner will help you increase user experience.
Online route planning software is capable of finding the shortest routes to make faster deliveries and simultaneously, sends accurate notifications to the clients. Whenever you dispatch the driver, it will start sending the notifications and give them a link to check the driver’s location.
At Upper Route Planner, the admin can customize the notification templates as per their requirements before sending them to their customer in a timely manner.
With the notifications enabled, clients will get ETA through email or text messaging. Also, clients can make the delivery comments if they want to inform anything during the ongoing process. So, why wait? Book a demo now at Upper Route Planner and get delivery challenges sorted.
The best time for sending the customer notification is as soon as the driver steps out. If you are using the automated software, it automatically starts forwarding the notifications to the clients when you hit the dispatch button. During the ongoing delivery process, customers should be updated so that they stay connected throughout the process.
Basically, it is an online tool that executes customer-friendly delivery services using an advanced algorithm. It helps the business owners to allot and dispatch the items to drivers in such a way that they make quick deliveries. Also, it will ensure clients stay in the loop till the delivery is completed.
The buyer will see the delivery notifications in the middle of the locked screen of the smart device. Thereafter, by clicking on the email or text message, they can view the entire message to learn about the delivery status. Also, they can check previously arrived notifications from the notification center.
Reading the aforementioned perks and real-world examples, we concluded that delivery notifications make the owner’s job easier. Also, these delivery updates are useful to the customers as they give a crystal clear picture of when and where the package will get delivered.
Such automated delivery updates lessen the workload of owners as they do not have to engage in conversations with clients. This is how your businesses might have more happy customers. If you’re planning to add more user-friendly features to your delivery business, we recommend you start a free trial at Upper Route Planner.