What is the Delivery Exception? How to Deal with it?

Do you keep on checking the delivery status more than your customers do?

Are you worried about the unpredictable delays?

Delivery exceptions occur, but this is not what your customers expect. 

Over 30% of the online shoppers want deliveries within 24 hours, and 65% of the retailers plan to offer same-day delivery within the next two years.

But changing market trends have reduced this time limit to almost an hour.

While shipping carriers ensure that the parcel reaches the destination on time.

On the other hand, the delivery exception will make you wonder why the delivery failed at the last moment. 

Although delivery exceptions are unavoidable, being prepared for such situations can help enhance your customer experience. 

Let’s know more about delivery exceptions and find ways to tackle them. 

What is the Delivery Exception?

The delivery exception occurs when a package faces a halt in its transit because of an unpredicted reason. 

This affects the time in which the package arrives at its final destination. 

The dubious problem leading to this delay in delivery affects the delivery business and the consumer.

Many reasons, like customs delays, incorrect addresses, shipment exceptions, inclement weather, missing documentation, and natural disasters, affect the delivery dates. 

No matter the root cause, making a successful delivery to the recipient’s address shall be the priority of a business. 

This is because the cost of a failed delivery is exceptionally high. 

A delivery exception also affects the customer’s experience, which is crucial for any business.

What are the Most Common Delivery Exceptions?

Delivery exceptions can come in any form and anywhere. If a parcel arrives past the delivery date, here are some common causes of delivery delay that you can expect:

1. Shipping exceptions

Any delay in the shipping process will automatically hinder the delivery.

It is very common for exceptions to exist while shipping. That’s because it is costly and needs to be handled with proper strategic planning.

There could be some problems with shipping labels or shipping addresses. 

International shipments are even more complex to handle as they are supposed to go through a long processing chain.

Shipment exceptions are quite sudden, and the only problem with them is that they cannot be solved in a fraction of time.

Shipment exceptions need proper handling to minimize the risk factor.

2. Customs delays

The international package’s fulfillment process is complex and requires a customs check.

A delay on the part of customs can affect the whole chain. 

Although one cannot predict the error that made the costumes stop the package from further movement, 

A quick check-in or real-time tracking can help sense the delay earlier than the exception notice.

3. Documentation exceptions

Missing documentation for package clearance, incorrect address details, identical proofs, and lost shipping labels can cause the exception in this case.

A package can never be delivered to its right address until it has all the necessary details and documentation.

These exceptions can be sorted at a local post office, or the issues can be directly addressed to the delivery station to verify.

4. Last-mile delivery exceptions

Courier companies know the drill behind successful last-mile deliveries

Last-mile is the most controversial delivery process as it involves many challenges.

Some of them are acceptable, whereas some are exceptional.

The exception occurs when the vehicle carrying the parcels breaks down midway.

Many e-commerce businesses maintain their major carriers, but the chances of a breakdown still exist.

Road blockage, heavy rain, storms, highway blocking factors, and wrong route planning add to the delivery exception.

Last-mile delivery exceptions are challenging.

How to Avoid Delivery Exceptions?

Delivery exceptions can be avoided by taking measures to tackle the challenges that lead to significant delays. 

Some ways to avoid delivery exceptions are

1. Ensure proper documentation

Before sending the parcel for the shipping process, ensure that every necessary document and detail is available.

Consumer behavior has changed over time, and they want almost everything done faster. 

To ensure the package is not stuck during shipping, give the order details a thorough check.

2. Plan and optimize delivery routes

Delivery route optimization is a lifesaver. 

It plans the routes most efficiently according to the data provided. This is done to avoid any long or wrong routes. 

It can also be used to complete multiple deliveries on the same route.

Route optimization is possible with software that provides you with access to traffic congestion and road blockage.

3. Real-time tracking information

Get access to real-time tracking of your shipments and deliveries.

Keep a check on the tracking status. This is a kind of shipment automation. 

Automation is one of the most adapted solutions, as it has many benefits. 

Delivering management software is the best way to tackle the challenges of making on-time deliveries. 

A delivery management software is loaded with features. Some of them are:

  • Real-time visibility and tracking of the delivery fleet 
  • Route optimization and planning with dynamic rerouting 
  • Compatibility with PC and mobile devices
  • Easy execution of automated processes 
  • Reduced on-time rates with timely deliveries

Hence, automating your delivery process can reduce delivery exceptions. One can handle delivery exceptions with strategic work orders and planning.

Avoid Missed Deliveries with Upper

Hate making same delivery multiple times? With Upper, you can add details like customer contact, and service time to guarantee delivery every time.

What is the Reason Behind the Delivery Exception?

A lot of factors affect the on-time delivery of the package. 

Delivery exceptions are unavoidable, but they become pretty common if certain measures are not taken to handle delivery exceptions. 

Some of the most common factors that affect the expected delivery date are:

  • Inclement weather 
  • Uncertainty of delivery route
  • Late shipment 
  • Incorrect addresses
  • National holiday 
  • Missing labels and documentation

These factors are unpredictable and the main causes of delivery exceptions.

What are the Impacts of Delivery Exceptions on The Business?

The delivery process is the most crucial process of the whole order. 

This is the only point where the company represents its service to its customers. Moreover, the costs involved in this process are significant. 

It is important to properly plan for delivery because the customer’s experience is directly dependent on it. 

A customer has nothing to do with the process of placement of an order and its movement from the restaurant.

They will remember how the package got into their hands. 

Hence it is important to plan and watch the delivery process completion.

But delivery exceptions affect a business a lot more than they appear to.

Let’s understand the effect of delivery exceptions on a business:

1. In terms of cost

As mentioned before, the shipping process is an expensive part of the delivery chain. 

Delay exceptions will lead to delays in delivery

The delivery transportation ending up in heavy traffic or on the wrong roads during the rush hour will add to the time consumed in making an on-time delivery. 

When delivery exceptions happen, the business management must compensate frustrated customers and fulfill the delivery guarantees. 

Further, the management is supposed to reschedule the whole delivery. 

This, in turn, adds to the whole team’s workload, from the delivery driver to the shipment manager. 

And all this adds extra costs to the actual delivery costs.

2. In terms of experience

The delivery exception affects the business, and the customer is equally affected. 

Customers always expect timely delivery. But the late delivery affects the customer experience with your business. 

Although common exceptions are expected to occur, consumers are well aware of this fact.

But the chances of customer churn are higher if the parcel is delivered late. 

That’s because customers have many options to go for if they are not satisfied with your services.  

No compensation for the temporarily delayed delivery will not make your customers happy.

Delivery exceptions affect customer satisfaction. 

Although the exceptions are unpredictable, unexpected delays shall be avoided by taking strategic measures to enhance the service.

How the Upper Route Planner Can Help You Make Timely Deliveries?

Upper Route Planner is the leading route planning and optimizing software. It is all-in-one software to meet business requirements regarding multiple deliveries. 

Upper Route Planner is not just a cost-effective investment for your business but also a convenient option to manage your delivery operations. 

It is also known to boost operational efficiency and productivity of the business. It has a user-friendly interface that provides data at your fingertips, making the management process and creating optimum delivery routes easier.

Upper Route Planner is the most recommended delivery management solution for delivery businesses as it comes loaded with features:

  • Plans and optimizes the delivery routes efficiently
  • Provides real-time data 
  • Comes with a user-friendly interface
  • Performs dynamic route planning

The Route Optimization Tool You Need

Upper route planner is an advanced route optimization tool designed to create routes in less than 5 minutes. You can add delivery constraints and collect proof of delivery easily with Upper


If your package faces a delivery exception, you can:

  • Contact the carrier to get the exception notice.
  • Write an email to customer care.
  • Notify the supplier about the delivery exception.
  • Demand for a status update and tracking details.

The delivery exception occurs when a package faces a halt in its transit because of an unpredicted reason. Many reasons, like customs delays, incorrect addresses, shipment exceptions, inclement weather, missing documentation, and natural disasters, affect the delivery dates. A customer can even face a FedEx delivery exception while expecting an international shipping consignment.

eCommerce users want the deliveries to be fast and have high expectations, and a shipment exception can result in a poor customer experience. You need to provide the expected delivery day and assure the online shoppers that you have a smooth supply chain and it won’t disappoint them.

Any delay in the shipping process will automatically hinder the whole delivery process. It is very common for exceptions to exist while shipping. That’s because it is costly and needs to be handled with proper strategic planning. There could be some problems with shipping labels or shipping addresses. To ensure the package is not stuck during shipping, give the order details a thorough check.

Some common factors that lead to the DHL delivery exceptions or any other shipment exception are:

  • Inclement weather
  • Uncertainty of delivery route
  • Late shipment
  • Incorrect addresses
  • National holidays
  • Missing labels and documentation
The use of powerful shipping automation and carrier delivery management tools can reduce the chances of delivery exceptions.

Automation is the most adapted solution when avoiding the delivery exception. This is because it brings a lot of benefits. Some benefits of automation are:

  • Real-time visibility and tracking
  • Route optimization and planning
  • Easy execution of automated processes
  • Reduced on-time rates
  • Make timely deliveries


Since some delivery exceptions are difficult to deal with manually, you can take help from the Upper Route Planner. The delivery route planner makes sure you stay on top of your business no matter how many multiple deliveries you want to perform. It can reduce your working hours to minutes and you won’t have to worry about possible human errors. 

At Upper, there is no room for under-delivery which means you on-demand assistance to reach the location. Thus, delivery drivers can make successful deliveries in a timely manner. This is how Upper could be your ideal companion as far as delivery services are concerned. 

To learn more about the software, its features, and benefits,to take your business to the next level.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel is the founder and CEO of Upper Route Planner. A subject matter expert in building simple solutions for day-to-day problems, Rakesh has been involved in technology for 30+ years. Looking to help delivery businesses eliminate on-field delivery challenges, Rakesh started Upper Route Planner with the ultimate goal of simplistic operations in mind.