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LaserShip is a regional last-mile shipping company that renders services in the East and Midwest US. Established in 1986, the company was set up in Vienna, Virginia, and has centers in Florida, Ohio, New Jersey, and North Carolina.
LaserShip has 63 distribution centers and four sorting locations serving 22 states and Washington, DC. In 2019, the company was awarded International Supply Chain Protection Organization Carrier Certification.
LaserShip was initially criticized for manhandling goods which led to several damages. It has been penalized several times by the government.
History of LaserShip
LaserShip started as a document shipping company in 1986 before it expanded in 1999. With the rise in dot-com, the company partnered with Barnes & Noble to offer same-day shipping services in NYC.
In 2014, the company included four new states to its service area: Delaware, West Virginia, Rhode Island, and New Hampshire, which grew LaserShip’s presence by 44%, serving an additional 8.5 million customers. Soon it acquired Ohio, Kentucky, Michigan, Cleveland, and Indiana last-mile delivery services.
In 2021, LaserShip added three new branches to its shipping services, Memphis, Nashville, and Knoxville. The expansion led to an addition of 979 new zip codes.
How do Upper Package Tracker and LaserShip work?
We firmly agree that the tracking services for a delivery company should be hassle-free for our customers. Upper Route Planner offers tracking services.
We help you with real-time and precise tracking information for the whereabouts of your parcel. We offer a user-friendly, end-to-end tracking solution to give a simple and convenient experience. All you need to do is enter the tracking number, choose the Courier Service provider from the list, and tap “Track my Package.” It will immediately give you the correct update on your package.
If you want to know exactly where your package is, use Upper Package Tracker. You can try the free 7-day trial before signing up for the paid version to see its tracking benefits.
Frequently Asked Questions
Does LaserShip deliver 7-days a week?
LaserShip delivers parcels from Monday to Friday from 8 am to 9 pm according to your local time zone.
Does Upper Package Tracker offer better tracking than LaserShip?
Upper Package Tracker understands the importance of your package and endeavors to give you the correct tracking details in real time. With Upper Route, you just have to enter your tracking information to get the accurate location of your parcel in seconds. Even if you’re on the go, you can track your package using Upper Package Tracker app on your smartphones. Even when you have no idea where your package is or when it will arrive, Upper Package Tracker has and it gives you all the needed information of your package.
How late will LaserShip deliver my package?
The week timings start at 8 am and end at 9 pm for residential parcels. The delivery for commercial parcels starts at 8 am and ends at 5 pm. In some locations, LaserShip offers additional package delivery services to residenceand delivers on Saturdays and Sundays for an additional fee. However, the company doesn’t deliver on national holidays at all.
How long does LaserShip take to deliver my international package?
LaserShip international delivery may be affected by the destination country and its proximity to the origin country, but it normally doesn’t take more than 14 business days. However, sometimes the duration may also be affected by weather, customs, national holidays, and operational backlogs. Some countries don’t move orders or parcels on national holidays and weekends, further disrupting the scheduled delivery.
How long can LaserShip hold my parcel?
LaserShip doesn’t choose to hold packages for long. Instead, they will attempt delivery twice on different days. If both deliveries are failed, the LaserShip team will contact you or the sender to share the right address. The team will also inquire for another address to deliver the parcel.
However, if you speak to the customer care team of LaserShip, they will allow you to pick up your package from the local delivery center. The holding duration varies depending on the size and type of the parcel and if they have sufficient space to hold it.
How accurate is LaserShip tracking?
Since LaserShip has several tracking tools to track your shipment, you can enjoy good accuracy. Some customers find it 99% accurate, while others may suffer slight glitches.
How can I track my LaserShip parcel with Upper Package Tracker?
To track your parcel with Upper Package Tracker, you need to know your tracking number from LaserShip. Once you know the tracking number, you can enter it on the page of Upper Package Tracker, and it will give you the right information about your parcel’s location. To make things simpler for you, Upper Package Tracker provides an app for those who want to track their order while they’re on the go. So, you can track your order from anywhere worldwide, at any time.
What should I do if I haven’t got my parcel from LaserShip?
If you have the estimated arrival date of your package from Upper Package Tracker, but the arrival date has passed, first track the app to know its last location. It may still be there and delayed because of bad weather, holiday, or administrative work.
However, if your package says it is delivered or is still out for delivery, you can contact LaserShip to know about it. There are chances of accidents, or the delivery driver may be unable to find you. So, find out the real reason behind the late delivery to reach a conclusion.
What should I do if I lost my LaserShip package?
If your package has passed the expected arrival time, check its location with Upper Route Planner. If your package was from somewhere other than Eastern and Midwest US, maybe another courier company was delivering it, and the liability comes on them. However, once your package has reached the Midwest or East Coast, it is the responsibility of LaserShip, so you should call them.
If the tracking details of your package say it is delivered, but you haven’t received it, you can contact LaserShip via phone or online. They will perform a thorough investigation in 48 hours and give you an update before reimbursing or replacing the parcel.
The process is the same if your parcel is damaged, so you have to contact them online and give them 48 hours to detect it.
What would happen if I was not there to collect my LaserShip parcel?
If you were unavailable when LaserShip attempted delivery, they would just leave the package at your doorsteps for you to receive it once you’re home. If you’re not home and they cannot leave the parcel at the doorsteps because it needs a signature, then LaserShip will return it to their local delivery centers.
They will attempt another delivery on the next day. If they cannot deliver again, LaserShip will contact you or the sender to ask for the timing or another address to deliver the package. If you want them to hold your parcel at their local delivery center, you can request them to do so.
What happens if the parcel has an incorrect address?
LaserShip is responsible for delivering the parcel to the address that’s provided with the parcel. Once the mail is sent, any changes cannot be done. If the parcel has a wrong address or if the address is incomplete or inexistent, or if the recipient refuses the package, it is returned to the sender.
Why is my LaserShip package pending?
If you find your package pending in the beginning, don’t be worried. It just means that the package hasn’t been shipped yet. It can be because your package may be out for pickup by LaserShip or may not have been scanned yet. If your package shows pending for longer than usual, you can call the store owner or sender to know about it.
If your package is picked but shows pending, you should call LaserShip to know where it stands in the shipping process.
Why don’t I see my LaserShip parcel moving?
Sometimes because of national holidays, custom checks, bad climatic conditions, or operational backlogs, you may not see your package moving for some time. Also, some couriers use milestone tracking, where the movement is only noticed when the package completes a milestone. So, you may not see the movement of your package till then.
Does Upper Route Planner cover my LaserShip package?
Yes, Upper Route Planner covers the LaserShip package. You can get real-time, precise details of your package till the end stage of delivery.
How can I track my LaserShip package with Upper Route Planner?
Just enter your tracking number, choose the “Courier Service Provider” from the drop-down menu, and tap “Track my Package.” You will get the details related to your package in just a few seconds.
It is a simple and convenient way to check your package without any long-waiting. Know about the estimated arrival of your package and be available to pick receive it from the delivery driver.