Over 55% of online shoppers in the United States prefer same-day deliveries compared to other delivery timings. The standard delivery time takes around 3 to 5 business days to complete.
But when it comes to on-ground delivery operations, the inefficiencies and complexities of deliveries sometimes result in failed or delayed delivery attempts.
It can deliver a poor customer experience and minimize brand effectiveness in the delivery industry.
So, how to avoid delivery delays?
To understand the solution to shipping delays, we must get to the core of the problem and look for the causes of late delivery.
Table of Content
What are the Primary Causes of a Delivery Delay?
Below are the 11 primary causes of late or delayed delivery that you should care about.
Traffic can be a major aspect of delayed or failed delivery attempts. Being a delivery business, you know it’s hard to find a city with traffic jams. Between accidents, construction, and other roadblocks, it’s common to witness courier companies experiencing delays in transit.
But proper planning and accessing professional route optimization software can help you avoid delays and increase the efficiency of the delivery drivers. The software can help you calculate the real-time traffic updates that can assist you in finding optimized routes that don’t cause traffic delays and streamline your delivery operations without hindering the supply chain.
2. Documentation issue
Goods that are delivered by courier service have an official document with vital information to help the delivery drivers complete the timely delivery. Common mistakes in the address or incorrect field filling can result in accurate or late deliveries.
Sometimes, the logistic operations can get messed up, and wrong delivery documents can be attached to the products, which can cause a poor delivery experience for the customers.
It can increase the overall delivery process and your cost of delivery operations, minimizing your profits.
Many customers complain about the courier company’s wrong deliveries, which breaks the customer relationship and trust for future transactions.
3. Lack of visibility
Ensuring visibility in your supply chain is critical for delivering a timely and safe shipment. Organizations become victims of multiple inefficiencies, damages, or lost shipment issues without having real-time visibility of the delivery product.
Using different technologies to clarify the entire shipment process can help your delivery company maintain a competitive advantage. Choosing professional delivery software can provide your customers with transparency and help you deliver a quality customer experience.
4. Weather conditions
Unfair weather conditions can hinder the delivery supply chain and minimize the assurance of on-time deliveries.
The courier drivers can face long halts due to undrivable weather conditions that can cause shipment delays. Checking the weather before kick-starting the delivery process can avoid delays and help you increase the effectiveness of the deliveries.
5. Vehicle issues
Your delivery drivers can face multiple vehicle issues during the delivery process that can halt the workflow and result in delayed deliveries.
Some issues can be avoided, and some can’t. You must ensure that you follow standard protocols to help minimize vehicle failure issues like brake issues, tire punctures, and other issues that can cause vehicle breakdowns.
Regular vehicle maintenance checks and proper care can help bypass vehicle breakdown issues and ensure smooth deliveries.
6. System failures
Online business systems can fail anytime because of multiple reasons like poor hosting, increased shipment delivery volumes, or other issues. It can cause delays in the delivery processing, and the customers may not receive the orders on the promised ETA.
An angry customer can avoid choosing your business for future purchases, which can hinder business growth. Ensure that you have a robust in-house business ecosystem that can help you bypass major roadblocks and delayed shipments.
7. Lack of advanced technology
Not having professional delivery management software can force your manual process that courier services and logistics. It can result in human errors and increase inefficiencies, resulting in delivery delays.
You should focus on choosing the best delivery management and route planning software to streamline the delivery operations that can help you stand out from other transportation companies.
Shipping products from one country to another can give rise to multiple hurdles, and customs checks are one of them. You must provide details about the consignment your delivery business is processing to the authorities with detailed documentation that can take up much of your processing time.
If some issues arise in the checking process or during the holiday season, the deliveries can be delayed, and your customers will get a poor customer experience.
9. Rising shipment volume
Your shipment process should be kept within the limits of your delivery capacity. Don’t try to exceed the load capacity of the delivery vehicles to cater to more delivery orders and increase a few profit numbers.
Increased shipment volume beyond the load capacity can result in breakages, vehicle issues, and legal troubles. Operate within your delivery operations’ capacity and expand your ecosystem to handle more delivery orders in a single working day.
10. Lost packages
Delivery companies can lose packages during the logistics and transportation operations if the delivery system is not professional. The lost shipments can result in business losses and poor customer experience. You need to deliver the required consignment or pay the compensation price.
The web-based tracking, real-time tracking system, and quality shipping labels can help you trace lost packages and help you avoid bad news for your business and your clients.
11. Failed delivery attempt
Sometimes, situations may arise when the customer is unavailable at the shipping location or the delivery address is wrong in the shipping details. The failed delivery attempt can increase the extra work and operational expenses.
You must perform an address confirmation and ensure timely delivery to avoid failed attempts.
You can implement multiple tactics that can help you bypass these issues. Have a look.
How to Overcome Late Delivery Issues?
Below are the 3 important things that will help you overcome late or delayed delivery issues.
1. Switch to an automated process
You must ensure a strong internal ecosystem with a professional team and a strategic delivery approach to avoid delivery delays. You can set rules and regulations to operate professionally and minimize the inefficiencies in the delivery process.
2. Follow optimized routes
Train your delivery drivers to follow the optimized delivery routes that can help them reach their destination within the shortest time and escape the hassles of traffic congestion and delivery delays. You can create optimized routes using traditional or modern methods that can help your delivery drivers to handle the work operations.
3. Use a route planner
Choose a professional route planner that can help you with automation and reliable tracking but also assist you with payment processing, proof of delivery, automated delivery scheduling, client management, and driver management.
Upper Route Planner Can Streamline Your Deliveries
Upper Route Planner is a leading route planning and optimization software that can help you streamline your delivery operations and ensure that you stand out from other delivery businesses.
You can control your delivery operations and create a reliable communication link between the management and the on-ground workforce.
Create multiple routes and dispatch them to your delivery fleet within a few clicks. The user-friendly interface of the software can assist your workforce in quickly adapting to the new integration and achieving the desired business outcomes.
Avail the 7-day FREE trial version and avoid delivery delays.
Join Upper and Get Rid of Late Deliveries
Delivering packages or picking up orders, Upper ensures your drivers arrive on time. It considers weather, traffic and avoidance zones while finding optimized routes that leaves no chance for late deliveries.Get Upper Now
The main reason for late deliveries are
- The lack of professional delivery management and route planning software.
- No proper planning that result in poor customer experience.
- Manual dependencies and route planning.
- Ineffective workforce that increases human errors.
You can integrate a professional route planner, hire a talented delivery workforce, upgrade your vehicles, and strengthen the internal business ecosystem that can help you overcome the causes of delivery delays. Analyze different delivery aspects and spot the weaknesses and areas of improvement that can help you optimize your delivery task and achieve better business outcomes. You can scale your business operations with a flawless delivery business workflow and maintain a happy and satisfied clientele.
The software offers automated delivery scheduling, client management, real-time updates, and reliable communication channel that can be accessed using a desktop or a mobile device at cost-effective pricing. You can try the 7-day free trial to experience the ins and outs of the software before making the buying decision. The customer support team is highly responsive and addresses your questions and queries within no time.
Focus on improving your delivery business operations and streamline the delivery management process by integrating professional software like Upper Route Planner.
Bypass the causes of late deliveries and achieve the desired business outcomes.