Wishlist.Delivery Simplified Everything From Planning to Optimizing and Made Their Food Delivery Business More Profitable

In December 2019, a friend of ours decided to switch careers to become a chef, and she needed someone to make deliveries. So we took that on as a side-gig, and after a short amount of time, we realized that there is some business potential here.

By the end of 2020, we decided to invest fully. So now we are looking forward to hiring more drivers and expanding.

We typically work with time-sensitive deliveries like food-pre and local bay area food prep makers. However, as we have expanded our business, creating routes and fulfilling orders manually became difficult and incredibly time-consuming.

We know that there had to be a better solution for creating efficient routes that were not guess-and-check. So we started using Google Maps and tried to work our way through what would be most and least efficient. But we also had a problem with the number of stops that we could put in. So we looked and found an Upper Route Planner. Upper Route Planner has really optimized and made the whole process efficient. We have all the information in one place. We know that it generates routes that are going to be most effective. It gives us reports that we can analyze our business off of. We are comfortable taking more orders because we have Upper and what that does is make our business more profitable.

We looked at a lot of software and Upper Route Planner was very easy to use and affordable. We know that when dealing with new software, it’s important to have technical support. The technical team at UpperInc is incredibly easy to reach, incredibly supportive, and knowledgeable. So we always feel comfortable reaching out, at any time.

Upper Route Planner has made it very easy to expand our business and make our business more profitable. Since using Upper Route Planner, my partner and I feel confident that we’re serving our clients and our customers well.

The software is incredibly helpful with last-minute changes which we couldn’t do before. We couldn’t take them, couldn’t accommodate clients like we wanted to.

I was surprised at how helpful it was to have those reports, that data on how long it takes certain stops, how long it takes between things, we can communicate to our customer “hey, if you have some clients on your waitlist, these are the places where you can put them and it can be most efficient”

and they really appreciated that and we ended up being able to do that and they were making more money and we were able to maximize our routes instead of driving 20 minutes to someone and 10 minutes to another.

We have a pretty much max at 5 minutes per for our biggest customer. It gets a lot of people in our 4-hour window.

For sure, the new software with the team has made it so that we can have two drivers and we weren’t able to do that before just managing all of the things that come with two drivers and the software allows us to. The biggest difference is the amount of time we spend on creating the route. I mean, we are talking about the difference between probably 30 minutes of gathering everything, downloading it into the software, and looking at it and separating and we’re done. Probably like, at least 3 hours of trying to figure out how we can avoid this traffic and it was a nightmare and that is the biggest time saver – maximizing the route.

Not only we cannot do it as efficiently but we cannot do it as quickly.

It’s surprising how ridiculously long the planning took. You can kind of guess the route and it’s great to have software that’s able to, we feel more confident that readied routes, but the amount of time we have been able to save in creating those routes are the biggest difference we have seen.