Truck Dispatcher Job Description: Know What it Takes to Become a Successful Dispatcher

keyKey Takeaways:

  • Many successful truck dispatchers are excellent communicators, problem solves and must be able to work flexible hours.
  • An experienced truck dispatcher must communicate to coordinate and manage the movement of goods and materials for a company.

  • Making sure to have a solid understanding of logistics and transportation regulations is important for being a successful truck dispatcher.

Truck dispatchers play a crucial role in the transportation and logistics industry, helping companies ensure efficient delivery operations. They work for trucking organizations of small, medium, and large business sizes. 

A report shows that around 7.99 million people were hired in the trucking industry jobs in 2021. So, the market is huge and offers lucrative opportunities to truck dispatchers. While many people may not aspire to be a truck dispatcher, those who like working in supply chain management can apply for this job. 

So, what does a truck dispatcher job description look like? This blog will help you know the key responsibilities, skills, qualifications, and best practices to be a successful truck dispatcher. 

Responsibilities of a Truck Dispatcher 

The truck dispatcher’s responsibilities include planning and coordinating with drivers about parcel shipments. Here are the other duties associated with this job:

  • Scheduling truck drivers to collect packages and shipments or make freight deliveries
  • Being in touch with the customers about delivery details such as pickup or delivery times, and handling special requests
  • Planning delivery routes and making changes as and when required
  • Creating dispatch documents along with generating invoices and freight bills
  • Keeping track of dispatched orders, delivery routes of truck drivers, route adjustments, and pickup/delivery timelines
  • Ensuring that truck drivers comply with transportation regulations and laws
  • Tracking drivers’ logs such as dispatched orders and arrival times
  • Monitoring truck repairs and ensuring their regular maintenance
  • Recording customer complaints and inquiries

Skills and Qualifications Required for Truck Dispatchers 

A truck dispatcher job has its own rewards and excitement. But, you must fulfill the requirements before sending your truck dispatcher resume for this position. Below, we have listed the key qualifications and skills needed for the same.

  • A GED (Graduate Equivalency Degree or General Educational Diploma) or High School Diploma
  • Bachelor’s or associate degree in logistics or transportation 
  • 2 to 3 years of experience as a truck dispatcher is an added advantage 
  • Basic knowledge of how trucking, shipping, and logistics work
  • Analytical skills to analyze problems like unanticipated road blocks
  • Proper coordination with truck drivers about changes in routes and other situations.
  • Technological and computer skills, particularly in transportation management software
  • Knowledge of using office software like Excel, Microsoft Word, and Outlook Express 
  • Exceptional time management and organizational skills 
  • Ability to handle difficult situations calmly, especially during customer complaints

How to be a Successful Truck Dispatcher?

To be a truck dispatcher, you must be able to work under pressure. This job requires you to think on your feet when making fast decisions. Here are some tips that will help you sail smoothly as a truck dispatcher:

1. Know your truck drivers

As you would be working with drivers, it is essential to make the effort to get to know them personally. This will help you have a great work relationship and make your drivers feel valued. Drivers are extremely important in the shipping and delivery business, so you must ensure that they are well-treated. 

2. Explore your service location

When you know the shortcuts and fastest routes in the delivery region, you can tackle challenges in route planning. Local understanding can take you one step forward in managing things easily as a dispatcher. 

As most haulers and contractors are always on the run, this knowledge will help you dispatch routes quickly.

3. Practice professionalism and transparency

Integrity and transparency will help you when you face issues. Keeping things hidden may backfire and damage your job. So, practice honesty from the start and be open to accepting your mistakes. 

Building a professional environment is also crucial to maintaining healthy relationships with your co-workers. After all, it’s teamwork that gets unlimited parcels to your customers, isn’t it?

4. Create a ”to-do” list

Maintaining an updated and clear schedule for your dispatch operations will help you remain organized. This works when you are interrupted by some other tasks that may come up in between your work.

Create a to-do list

So, detailed “to-do” lists will serve as good companions in your daily tasks. You can add all the details for your truck dispatch operations and keep it handy to check it every once in a while. 

5. Adopt latest technology 

Advance planning reduces last-minute problems and enhances routine workflow, resulting in high productivity. Learning about the latest technology and adopting delivery management software can help you streamline your dispatch process. 

Planning routes and scheduling them months in advance can reduce your workload significantly. Automated dispatch also saves time and fuel, as drivers don’t need to search for routes while on the road.  

What does the Future Hold for a Truck Dispatcher?

As we saw, a truck dispatcher needs to be effective in communication and exhibit remarkable organizational skills to succeed in the industry. A decade ago, no one could have imagined that a truck dispatcher could work from home or manage drivers without using phone calls.

The advancement in technology has brought truck dispatchers into being data analysts. So, you get to learn a lot when you enter the world of trucking services. A lot of freight businesses are going to hire more dispatchers as the number of online orders are skyrocketing.

A truck dispatcher is a point of contact for drivers to swap routes or reroute in case of problematic situations. As the customer demand for timely deliveries is growing each day, the demand for such occupations will certainly increase.

However, with technology taking the front seat, it is vital for truck dispatchers to adapt and take up additional tasks. In the constantly changing world and technological evolution, you must be prepared to work on tasks outside your routine.

Get Benefit of a Hassle-Free Dispatch Process with Upper

As a truck dispatcher, you would be great at coordinating freight movement correctly. But, it is stressful to manage different roles and responsibilities. As you focus on one area, you must ensure that your other operations are automated. 

Here’s how Upper Route Planner reduces hassles and helps plan routes with ease for truck dispatchers:

1. Quick route optimization 

With Upper, you can automate route optimization and quickly find the best routes for your truck drivers. The intelligent software algorithm considers driving preferences and helps you set priority levels and delivery constraints. So, you no longer need to spend hours on route planning and optimization.

2. One-click dispatch 

Once you have planned routes for a truck driver, you can dispatch them within a click. The assigned driver can simply get going with their shipment after receiving their route plans via text message, email, or through the driver app. This simplifies your duties and makes the overall operational efficiency much better.

3. Accurate ETAs 

Upper comes with real-time notifications, which makes it super easy for you to fetch positive feedback. With alerts about the estimated arrival time, your customers can remain informed and be there to collect their orders on time. This helps you build a good reputation and provide excellent customer service. 

4. Proof of delivery

One of the issues with parcel delivery is delivery proof. It doesn’t just increase your truck driver’s accountability and helps you stay out of false claims. Thanks to Upper, your drivers can collect proof of delivery via e-signatures and photos. They can also record additional notes in case of a missed delivery. 

Take advantage of all the incredible features of Upper by signing up for a 7 days free trial today!

Let Upper Help You Ease Your Dispatch Operations

Want to perform your truck dispatching duties in the most efficient manner? Upper Route Planner is all you need to lessen your workload.


A truck dispatcher is the link between truck drivers, customers, and the company. They may also work with the carrier company and brokers. Their main work is to plan delivery routes, schedule them, dispatch to drivers, and resolve any problems that may arise.

The qualifications, skills, and experience will help you determine the truck dispatcher’s salary more precisely. However, the average salary of a truck dispatcher ranges between $45,000 to $62,000 in the United States.

A truck dispatcher can normally handle 5 to 20 trucks depending on the load and work. Keeping a minimum number of trucks will lower the chances of mishaps and improve driver assistance.

Although it seems easy, the job of a truck dispatcher is critical. You must be detail-oriented, organized, focused, and patient while carrying out various operations. A high volume of requests can make it challenging. But a route planning software can lower that burden and help you manage things smoothly.


Now that you know the job description for truck dispatcher, you can apply for the job easily. As delivery services are meant to generate a lot of revenue for the country’s economy, it increases the importance of dispatchers in the trucking industry. 

Opting for multi-stop route planning and optimization software like Upper can make you deal with day-to-day route optimization and dispatch tasks productively. Upper Route Planner lets you schedule multi-stop deliveries and find the fastest routes. If a driver isn’t available, you can quickly re-assign their route to another one. It also means you can put down those extra work hours to rest. 

Sign up for the 7 days FREE trial and get started on your route optimization journey with Upper!

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.