11 Best Delivery Management Software in 2024

If you have to compare delivery management with a game, which one would it be? 

If you think carefully, delivery management may resemble a game of stacking wooden blocks. Just like it requires you to balance your precision and accuracy while arranging blocks to keep the tower standing, delivery management also necessitates balancing your resources, priorities, and time to keep it seamless.

So, the question is – How do you achieve this balance?

Well, the answer is a no-brainer – delivery management software! It helps you plan, schedule, optimize, and track your deliveries, paving the way for elevated delivery efficiency.

The Delivery Management Software Market, projected to reach $3,729.46 million by 2028, indicates that this industry will grow exponentially in the years ahead.

However, when it comes to choosing the right software for your delivery business, you may find a plethora of options available, making the final choice tricky. 

To eliminate your confusion and drive you towards an informed decision, we’ve compiled a list of the best 11 last-mile delivery management software.

How We Evaluated and Selected the Best Delivery Management Software?

We took a multifaceted approach to selecting the top delivery management software. To begin with, we reviewed different online forums, social media platforms, and review sites like Capterra and G2 to determine the most preferred software. Our five in-house delivery industry experts compiled a list of 16 such software and tested them for routing capabilities (indispensable for any delivery business). 

The other criteria on which they evaluated the software include ease of setup and use,  customer support, order tracking, proof of delivery, and import/export. After a deep analysis coupled with reviews from our customers who switched from different software to ours, we eventually narrowed down this list to the best 11 that ticked the boxes for most delivery needs.

11 Top Delivery Management Software

Delivery Management Software Ideal for Key Features Overall Rating
Upper Route Planner Delivery businesses of all sizes and types
  • Multi-constrained route planning & optimization
  • Route scheduling
  • Proof of Delivery
  • GPS tracking (Detailed live tracking)
  • Customer notifications
  • Actionable reports & analytics
  • Open API integration
  • Delivery attempt verification
  • Vehicle capacity constraints
Capterra – 4.5 (18 reviews)
G2 – 4.7 (5 reviews)
Shipday Local delivery businesses, quick service restaurants, and pizzerias
  • Live tracking
  • Proof of delivery
  • Codeless automations
  • Customer review management
Capterra: 4.8 (20 reviews)
Elite EXTA Streamlining your last-mile delivery logistics
  • Routing & dispatch
  • Business analytics & reports
  • Quick route adjustments
  • Advanced route scheduling
Capterra: 4.7 (88 reviews)
G2: 4.3 (6 reviews)
Cigo Tracking your last-mile deliveries
  • Multi-constrained route optimization
  • AI-powered auto-dispatch
  • Offline access
  • Delivery personnel profiles
Capterra: 5 (14 reviews)
Detrack Electronic proof of delivery and contactless deliveries
  • Electronic proof of delivery
  • Vehicle tracking
  • Instant notifications
  • Quick job transfer
Capterra: 4.9 (31 reviews)
G2: 4.5 (12 reviews)
Workwave Route Manager Commercial, residential, and special courier deliveries
  • Scheduling & dispatching
  • Route optimization
  • Work order management
  • Route manager voice
Capterra: 4.3 (68 reviews)
G2: 4.2 (45 reviews)
Onfleet Managing and planning routes for enterprise businesses
  • Advanced route planning
  • Real-time data
  • Auto-assign orders
  • Feedback collection
Capterra: 4.7 (93 reviews)
G2: 4.6 (121 reviews)
Tookan On-demand delivery businesses and fleet management
  • Dispatch dashboard
  • Service app
  • Customer communications
  • Proof of delivery
Capterra: 4.3 (73 reviews)
G2: 4.3 (147 reviews)
Track-POD Proof of delivery and live tracking
  • Fleet optimization
  • Safety management
  • Multiple POD methods
  • QR barcodes
Capterra – 4.7 (127 reviews)
G2 – 4.5 (35 reviews)
Zippykind Local delivery businesses of all types
  • Dispatch automations
  • Recurring subscriptions
  • Spending rewards programs
  • Analytics
Capterra: 5 (8 reviews)
G2: 5 (1 review)
eLogii Field delivery and service companies
  • Multi-day routes
  • Set time windows
  • Traffic-enabled travel times
  • Vehicle-specific mapping
Capterra: 4.8 (48 reviews)
G2: 4.8 (5 reviews)

1. Upper

Ideal for delivery businesses of all sizes and types

Upper is one of the best delivery routing software solutions for you if you are looking to plan multi-stop routes. It lets you import multiple delivery stops up to as many as 500 in one go and create optimal routes in minutes.

Upper’s strength lies in the advanced route optimization algorithms that it leverages to optimize while adhering to all delivery constraints, including time windows, delivery distances, traffic constraints, or drivers’ availability. 

Another competitive advantage is Upper’s detailed live GPS tracking, which not only indicates drivers’ real-time locations but also helps determine whether a delivery attempt is fake or genuine. Even when your delivery drivers go offline while reaching their destination, Upper keeps sending and saving information on their locations every 10 seconds. 

This enables you to access their route history the moment they are online and identify whether they followed the predefined path, unlike Track-POD or Onfleet on the list that doesn’t offer it. However, Upper may not be the right choice if you are looking for barcode scanning or multi-depot planning. 

Key Features:

  1. Unlimited routes: Upper allows you to create unlimited routes, providing the flexibility to accommodate varying schedules and locations.
  2. Import spreadsheet: This feature enables importing multiple delivery addresses directly from spreadsheets in XLS or CSV formats to save time and effort and expedite route planning.
  3. Proof of delivery (POD): Allows you to capture your customers’ digital signatures, photos of delivered items, and notes for delivery confirmation. It helps enhance transparency, reduce lost parcel liabilities, and minimize fake delivery attempts.
  4. GPS tracking: Tracks the real-time progress of routes through visibility into drivers’ live locations to ensure better control over delivery operations and proactive issue resolution.
  5. One-click dispatch: Facilitates sending your optimized routes to multiple drivers in one go via email, text, or directly to the driver’s app, unlike Google Maps. Lets you print route manifests for non-tech-savvy drivers to complete deliveries efficiently.
  6. Customer notifications: Keeps your customers informed of up-to-the-moment delivery statuses through automated notifications with real-time ETAs to keep transparency issues at bay and enhance your customer satisfaction.
  7. Actionable reports and analytics: Provides insights into total stops delivered or missed per driver to pave the way for focused improvements.
  8. API integration: Upper provides open API integration, allowing you to effortlessly incorporate multi-stop route planning into your existing business systems. 
  9. Vehicle capacity constraints: This allows you to define your vehicle’s constraints, including area or weight, to schedule loads matching those specifications and send them on routes to maximize their capacity utilization.
Pros
  • Multi-constrained multi-stop route planning and optimization
  • Quick edits to routes
  • Detailed live tracking, including the history of locations visited
  • No extra setup or migration costs

User Reviews

Tracy S., Office Manager, Consumer Goods, 1-10 employees

Ease of set up, ease of daily use, live tracking

David G., Owner, Food Production, 1-10 employees

I liked that there were no extra setup costs, their route planner took the excel sheets I used before and made upload seamless. The responsive customer service is helpful.

Pricing:

  • Essentials: $80 per month for 3 users (billed annually) – Save 20%

    Includes: 250 stops, route optimization and planning, priority stops, and one-click dispatch

  • Growth: $160 per month for 5 users (billed annually) 

    Includes: Adds custom reports, export to Garmin, and detailed live tracking to Essentials

  • Enterprise: Not publicly available

    Includes all the features of Essentials and Growth and offers a dedicated support manager + technical consultingFree Trial: 7 days

Cons
  • No barcode scanning
  • Missing multi-depot planning

User Reviews

Jason D., marketing director, Small-Business (50 or fewer emp.)

Frequent pop-up chats in the portal is probably the only negative.

Joshua D., Director of Freight & Logistics, Warehousing, 51-200 employees

Upper solved for a unique purpose. Unable to think of cons.

Deliver More, Stress Less!

With Upper, optimize your deliveries in minutes. Save time, money, and fuel!

2. Shipday

Ideal for local delivery businesses, quick-service restaurants, and pizzerias.

With over 2000 businesses as clients across over 80 countries, Shipday is an integrated delivery management platform that simplifies local deliveries. Its extensive integration capabilities enable seamless integration with leading eCommerce platforms, like Shopify or WooCommerce. 

Shipday stands out for its AI-powered reporting. Our team could input human-like prompts to get insights into our daily performance, including total orders completed, percentage of on-time deliveries, and average customers’ ratings.

However, if your business involves pickups, Shipday may not be a good fit. Further, you may need to pay an extra amount for the SMS service in their two pricing plans, making them slightly expensive.

Key Features:

  1. Live tracking: Tracks your local delivery drivers in real time to know their whereabouts to identify and address issues promptly.
  2. Proof of delivery: Lets you collect photos of items delivered or customers’ digital signatures to maintain verifiable evidence of successful deliveries and minimize fraud refund claims. 
  3. Codeless automation: Provides no-code automation to minimize manual intervention and make your delivery management faster and more efficient.
  4. Customer review management: Allows you to collect Google reviews from customers to evaluate and manage their experience.
Pros
  • Simple dispatcher dashboard
  • Easy driver onboarding and management
  • Robust customer support

User Reviews

Elvio B., General Manager, Hospitality, 11-50 employees

Ease of use – All solutions provided work as its suppose too – Driver management works excellent – Driver admin and earnings definitely a bonus – Admin solutions is great

Overall rating: 5/5

Michael F., CEO, Hospitality, 51-200 employees

We appreciated the ability to quickly on-board our drivers because the driver app is simple and intuitive. The API enables us to send orders from our system to ShipDay, and the dispatcher dashboard is straightforward. It’s perfect for the restaurant delivery fleet use-case, and allows us to run our delivery fleet efficiently.

Overall rating: 5/5

Cons
  • No pickup scheduling
  • Limited text customization capabilities
  • Inaccurate mapping in some cases

User Reviews

Stormy D., Owner, Translation and Localization, 1-10 employees

Can’t do “multiple” pick-ups that deliver to a single location. Way too many buttons to press in the app while trying to drive… very distracting.

Overall rating: 2/5

Forrestq M., Co-Owner, Food & Beverages, 1-10 employees

limited ability to customize notifications to customers, only thing we would like to see is the ability to edit or include dynamic text in notifications to customers

Overall rating: 5/5

Pricing: 

Shipday features a tiered pricing structure consisting of 4 plans. The prices of different prices may vary based on the monthly deliveries you make and increase as your delivery volumes go up.

  • Starter: Free, $0 per month

    Includes: 10 drivers, 1 dispatch account, driver app, live delivery tracking, and basic reporting

  • Professional: Starts at $29 per month, supports 750 orders + $0.04 per additional order 

    Includes: Starter plus proof of delivery, in-app chat, and professional reporting

  • Branded Premium: Starts at $104 per month, supports 500 orders + $0.1 per additional order 

    Includes: Professional plus branded driver app, barcode scanning, customer review collection, priority support, and AI assistant.

  • Business Advanced: Starts at $299 per month, supports 1000 orders plus $0.25 per additional order

    Includes: Branded Premium + unlimited dispatcher accounts, geofencing, customization, and custom reporting

3. Elite EXTRA

Ideal for streamlining your last-mile delivery logistics

Since its inception in 2008, Elite EXTRA has been a leading provider of routing and dispatch solutions for last-mile delivery companies. It provides an advanced route optimization engine to create efficient routes for your drivers. 

Having been in the last-mile delivery industry for over 25 years, Elite EXTRA also helps you handle returns automatically. We also liked the EXTRA Driver mobile app, which offers the flexibility of collecting photos and digital signatures from your drivers.

However, our in-house testing team found issues with prioritizing stops and found the user interface cluttered and confusing.

Key Features:

  1. Routing & dispatch: Lets you control your deliveries seamlessly through optimized routes and real-time tracking of drivers.
  2. Business analytics & reports: Provide insights into driver performance, order details, and financial information to get complete visibility of your overall logistics performance. 
  3. Quick route adjustments: Enables you to adjust your already created routes to fit your specific requirements them, improving agility and adaptability.
  4. Advanced route scheduling: Allows you to schedule your delivery routes weeks ahead of time to prevent last-minute scheduling hassles and expedite route dispatching.
Pros
  • Robust return management
  • Real-time notifications
  • Extensive third-party integration capabilities

User Reviews

Jared C., Parts Dispatch Manager, Automotive, 51-200 employees

It’s detail. There are so many options for tracking, proof, setup, requirements for deliveries and returns. It makes it near foolproof to deliver or return or products. My accuracy and timeliness has jumped since moving over to Elite.

Overall rating: 5/5

Nishith G., Sales Manager, Enterprise (> 1000 emp.)

It have improved in turn around time for fleet and real time notifications to customer is one of the best feature which helps in customer satisafaction. It is very easy to use and userfriendly

Overall rating: 5/5

Cons
  • Inconsistent reports
  • Small-sized buttons limiting their visibility on the screen
  • Inaccurate tracking in some instances

User Reviews

Jerret H., Warehouse Manager, Wholesale, 1,001-5,000 employees

All the buttons and text in the dispatch screen and especially on the printed manifests are very small, adding a new delivery address to an existing customer can be confusing and cumbersome at first.

Overall rating: 5/5

Acrobillus A., Small-Business (50 or fewer emp.)

Sometimes the tracking sytem may not be accurate in case there are GPS or network carrier problems however, that gets updated as soon as an area with good coverage is reached.

Overall rating: 4.5/5

Pricing:

Custom, not publicly available

4. Cigo

Ideal for tracking your last-mile deliveries

Designed to elevate delivery efficiency, Cigo is one of the leading cloud-based multi-stop route planning software solutions. Using this software, you can not only optimize your routes but also coordinate your fleet operations from a single unified dashboard. What we found interesting is the multi-industry support it provides. Cigo started by helping furniture businesses but expanded to serve multiple industries, including medical, hardware and construction, retail, and automotive. However, testing revealed that reports don’t show the miles covered for each delivery. You may also not be able to view paths your drivers follow if they go offline, unlike Upper, which keeps saving GPS coordinates every 10 seconds even when they are offline.

Key Features:

  1. Multi-constrained route optimization: Analyzes real-time traffic and priorities to optimize routes for your last-mile carriers and drivers.
  2. AI-powered auto-dispatch: Helps assign each delivery task to the most suitable driver based on their skills and availability to enhance delivery efficiency.
  3. Offline access: Empowers your designers to access important delivery-related information even if they are in an area with poor network coverage to prevent interruptions.
  4. Delivery personnel profiles: Lets you create your delivery staff members’ profiles, containing names, delivery zones, and skills to allocate deliveries efficiently.
Pros
  • Live tracking accuracy
  • Customizable delivery confirmation emails and text messages
  • Easy-to-handle routing

User Reviews

Martha W., Operations Administrator, Building Materials, 11-50 employees

The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.

Overall rating: 5/5

Gustavi L., Logistics Manager, Wholesale, 11-50 employees

The routing is really easy to do it, and the message system is handy.

Overall rating: 5/5

Cons
  • Steep learning curve
  • Customer review management issues
  • Missing self-help like knowledge base articles

Jason M., VP, Furniture, 51-200 employees

Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook. Also, there seems to be an ongoing issue of a hazard icon appearing saying that ‘the operators may not arrive within this time window’ when they have not actually had this issue and/or the delivery was completed well within the window.

Overall rating: 4/5

Sebastian O., Manager, Apparel & Fashion, 51-200 employees

I wish there was a knowledge base in the platform.

Overall rating: 4/5

Pricing:

Not publicly available

5. Detrack

Ideal for electronic proof of delivery and contactless deliveries

Founded in 2013, Detrack bills itself as the “trusted and affordable e-POD solution” that has over 1200 companies use across the globe. Equipped with sophisticated route optimization algorithms, it claims to cut down your driving time by 30% and total mileage by 25%.

What piqued our interest is Detrack’s intuitive interface, which makes adding or removing vehicles from fleets super easy. The freedom it gives your customers to sign for received orders using either SMS or a QR code helps eliminate paperwork and minimizes the chances of infection through any physical contact.

However, what didn’t impress us was the absence of built-in routing capabilities, unlike Upper or Elite EXTRA, on the list. It rather relies on the ElasticRoute tool for route planning and optimization. Testing also revealed backend dashboard settings are a little complex.  

Key Features: 

  1. Electronic proof of delivery: This lets you maintain a digital record of delivered shipments by collecting details, such as date, time of delivery, and your customer’s signature.
  2. Vehicle tracking: Displays your delivery vehicles on a single live map to help you monitor their movements on the go and make requisite adjustments to ensure on-time deliveries.
  3. Instant notifications: Keep your customers informed about the estimated delivery date and estimated times of arrival to help them stay prepared and reduce failed delivery attempts.
  4. Quick job transfer: Allows you to quickly dispatch another delivery vehicle to execute pending deliveries in case of emergencies for uninterrupted operations.
Pros
  • Ease of setup and use
  • Seamless data import/export
  • Order management history for dispute resolution

User Reviews

Stephen S., Director, Food Delivery, 11-50 employees

The incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.

Overall rating: 5/5

Stacy D., Litigation Support Manager, Legal Services, 11-50 employees

That it GPS tracks where the package was left and who it was handed to.

Overall rating: 5/5

Jasmine N., Sales Director, Logistics and Supply Chain, 11-50 employees

Integration – Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Overall rating: 4/5

Cons
  • Hard-to-execute integrations
  • Reliance on a third-party tool for routing
  • Missing previewing of drivers’ routes without the internet

User Reviews

Garfield Q., General Manager, Logistics and Supply Chain, 1-10 employees

Unable to preview driver past route once driver offline.

Overall rating: 5/5

Simon M., Sales/Marketing, Food Delivery and Production, 11-50 employees

Ideally, Detrack would have it’s own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Overall rating: 5/5

Pricing:

  • Pro: $29 per vehicle/month (billed monthly)

    Includes: Live tracking, customer notifications, analytics & reports, API integration, and live customer support

    Suitable for: Businesses looking to boost their last-mile delivery management

  • Custom: Not publicly available 

    Includes: Everything in Pro + dedicated onboarding and account manager

    Suitable for: Businesses with larger fleets comprising 30+ vehicles

Boost Delivery Efficiency by 20%!

Use Upper's advanced algorithms for optimal routes. Reduce time on the road and increase customer satisfaction!

6. WorkWave Route Manager

Best for commercial, residential, and special courier deliveries 

Available on: Web, Android, and iOS

This software helps optimize routes and accommodate changes easily, especially for courier delivery services. Using it, you can dispatch planned routes to your delivery team on their mobile phone and get real-time delivery progress updates.

It lets you label and track your products through different stages of the entire supply chain by scanning different types of barcodes on your products based on their type. A standout functionality that we loved is route simulations.

Using this feature, you can change different variables in a simulated environment to evaluate route modifications and implement the most suitable changes. However, less comprehensive reports may not meet your expectations as they fetch data for only a few days against what’s needed, causing reliability issues.

Key Features: 

  1. Scheduling and dispatching: Efficiently schedule appointments and dispatch drivers based on availability, proficiency levels, and location.
  2. Route optimization: Optimize routes for your drivers to ensure timely arrivals and efficient deliveries.
  3. Work order management: Create, assign, and track work orders for service requests, maintenance tasks, and installations.
  4. Route Manager Voice: Enables your drivers to call your customers through their mobile app and notify them of the upcoming or canceled delivery
Pros
  • Easy-to-use driver application
  • Good technical support team
  • Customization freedom for multi-industry support

User Reviews

Evelyn S., Operations Coordinator, Hospital & Health Care, 201-500 employees

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Overall rating: 5/5

Verified User in Cosmetics, Small-Business (50 or fewer emp.)

The software is excellent and is a critical part of managing our business. Customer support is fantastic – they always go the extra mile to help

Overall rating: 5/5

Cons
  • Expensive add-ons
  • Missing multi-day planning
  • Suboptimal GPS reporting

User Reviews

Rafael D R., Small-Business (50 or fewer emp.)

It does not have: Multiday routes. Searching for past routes is a pain. There is no way to put labels on the routes. If you ask for a feature you will never get it.

Overall rating: 2/5

David T., IT, Retail, 11-50 employees

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Overall rating: 5/5

Pricing:

Starts at $54 per month per vehicle.

7. Onfleet

Ideal for managing and planning routes for enterprise businesses

Onfleet bills itself as a “complete last-mile delivery solution” that can handle your end-to-end delivery processes. Testing this claim proved it to be true to an extent. Apart from the standard route optimization that almost all multi-stop route planner apps provide, what impressed us is AI-powered customer notifications and ETAs. 

Trusted by over 1000 customers worldwide, Onfleet supports Proof of Delivery to record every successful delivery you make in the form of photos, signatures, barcodes, or digital notes. Another strength is its versatility and usability across industries. 

However, it may take you some time to familiarize yourself completely with its features. High prices may also be a problem for small delivery business owners with budget restrictions.

Key Features: 

  1. Advanced route planning: This allows you to plan routes for multiple weeks ahead of time, especially helpful in planning your daily start and stop if you are a long-haul driver. 
  2. Real-time data: It displays up-to-the-moment customer information, order details, and the route for navigation to help you meet delivery expectations.
  3. Auto-assign orders: For any unassigned tasks, simply select your preferred method of assignment, and Onfleet will automatically assign tasks to the appropriate driver. 
  4. Feedback collection: Provides you with an integrated feedback form to receive your customers’ feedback and incorporate it to improve your service.
Pros
  • Easy onboarding and good customer support
  • Personalized customer communication
  • Real-time visibility into delivery progress

User Reviews

Branden H., Logistics Director, Retail, 501-1,000 employees

Onfleet’s set up and onboarding is incredibly simple.Unified dashboard is great, and provides ease of use.Integration with our Point of Sale (Dutchie) works, but leaves much room for improvement.Support from [sensitive content hidden] is great when needed

Overall rating: 5/5

Kenny I., Operations Manager, Building Materials, 11-50 employees

Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Overall rating: 3/5

Cons
  • Inaccurate ETAs at times
  • Expensive add-ons
  • Speed issues

User Reviews

Jaime M., Director of Delivery, Consumer Goods, 501-1,000 employees

The speed once volume is added is borderline unusable.

Overall rating: 3/5

Robbin C., Distribution Manager & Last Mile Lead, Food Delivery, 51-200 employees

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Overall rating: 5/5

Pricing:

  • Launch: $550 per month
  • Scale: $1265 per month
  • Enterprise: Not publicly available

8. Tookan

Ideal for on-demand delivery businesses and fleet management

Tookan is a delivery and fleet management software solution that enables you to plan and organize your delivery routes. While it focuses on planning, optimizing, and dispatching your routes, it also works to handle your on-demand deliveries.

The primary goal of this software is to empower enterprises, mainly large-scale organizations, to excel in today’s customer-centric era. It achieves this through optimized routes, automation, real-time tracking, and efficient movement of goods, serving both B2C and B2B segments.

The platform offers a centralized dashboard for creating and managing delivery assignments, designating drivers, and monitoring their real-time progress. Businesses can use Tookan to improve their delivery process and increase operational efficiency.

Key features

  • Dispatch dashboard: It gives businesses a comprehensive and real-time view of the delivery management process, enabling them to assign jobs more effectively, check order status, and track agent activities. 
  • Service app: The service app, designed for field agents, enables efficient work and seamless connectivity with managers and customers, empowering agents with essential tools for effective task performance.
  • Customer communication: Send automated notifications to customers regarding order status, estimated time of arrival (ETA), and delivery updates.
  • Proof of Delivery: Capture digital signatures, photos, and notes as verifiable evidence of successful deliveries.
Pros
  • Reliable real-time tracking
  • User-friendly interface
  • Multi-industry support

User Reviews

Verified User in Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.)

I’ve been using Tookan for a while now and overall, it’s a reliable platform for managing deliveries and logistics. The interface is intuitive and streamlines many of the day-to-day operations which saves time and effort.

One of the standout features for me is the real-time tracking, which keeps both our team and our customers informed. The automation features are handy too, and they help to reduce manual input, thus minimizing errors.

Overall rating: 4.5/5

Miguel R., Sr Business Analyst, Information Services, 11-50 employees

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it.

Overall rating: 5/5

Cons
  • Poor customer service
  • Issues with auto-allocation
  • Inaccurate reflection of edits to stops

User Reviews

Verified User in Transportation/Trucking/Railroad, Small-Business(50 or fewer emp.)

As with any software, there are areas for improvement. Customer support can sometimes be slow to respond, and there have been a few instances where I’ve had to find workarounds for features that aren’t as flexible as I’d like them to be.

Overall rating: 4.5/5

Dario P., CEO at Padrino delivery, Food & Beverages, 51-200 employees

Auto allocation is not working properly for the delivery service that we use.

Overall rating: 4/5

Pricing:

  • Early Stage: $29 per month
  • Startup: $74 per month
  • Growth: $187 per month
  • Standard: $374 per month

9. Track-POD

Ideal for proof of delivery and live tracking

With over 10,000+ companies as customers, Track-POD has developed award-winning systems to revolutionize Proof of Delivery (POD), route planning, and live tracking for delivery-based businesses. 

Easily accessible both on desktop and mobile devices, Track-POD allows you to optimize routes. What we liked, in particular, was that it let us capture geotags and timestamps to know when and where our drivers received ePODs. 

However, testing revealed issues with tracking the total number of hours drivers work. Moreover, we couldn’t find truck-specific route optimization that considers height and load constraints. 

Key Features

  1. Fleet optimization: This lets you maximize the capacity utilization of your fleet alongside creating optimal routes to reduce the number of delivery trips and associated fuel and wear/tear costs.
  2. Safety management: This enables you to evaluate your vehicles’ conditions to fix any mechanical issues and ensure they operate optimally on the road. 
  3. Multiple POD methods: Track-POD offers multiple POD collection options: e-signatures (allowing recipients to sign for deliveries digitally), COD confirmation (for cash-on-delivery orders), and barcode/QR scanning (to manage and verify items during delivery).
  4. QR / barcodes: This allows you to check or input the details of any item or order into your system by scanning printed labels.
Pros
  • User-friendly interface
  • Customizable proof of delivery
  • Easy mobile access

User Reviews

Xyaria H., eStore and Procurement Manager, Retail, 1-10 employees

Track-POD allows me to better mobilize my team and eliminate a lot of paperwork allowing us to digitize the delivery aspect of the business.

Overall rating: 5/5

Boyd B., Director, Luxury Goods & Jewelry, 1-10 employees

How user-friendly is it, and how many options are available to customize everything according to your needs? And even when it is not user-friendly, the Support team from Track-POD is always there with great support!

Overall rating: 5/5

Cons
  • Missing drivers’ speed history
  • Not-so-accurate real-time tracking
  • Expensive per-driver costs

User Reviews

Josh Y., Head of Operations, Food & Beverages, 11-50 employees

Overly sensitive map scrolling, no historic tracking of drivers speeds, etc, can be a little cumbersome & additional drivers are expensive.

Overall rating: 3/5

Michael E., Project manager, Transportation/Trucking/Railroad, 11-50 employees

The live tracking isn’t exactly in real-time.

Overall rating: 3/5

Pricing:

Provides two types of pricing: 

Per Driver

  1. Standard: $29 per month/driver/vehicle (billed annually), doesn’t include ETA live updates, route optimization for stops beyond 24, or priority orders 
  2. Advanced: $49 per month/driver/vehicle (billed annually), includes POD, ETA live updates, service time, and delivery time windows
  3. Advanced Plus: $69 a month per driver/vehicle, allows up to 50 dashboard users and includes analytics
  4. Enterprise: Not publicly disclosed, includes all advanced route planning features

Per Order

  1. S Plan: $285 a month per 1500 orders
  2. M Plan: $510 a month per 3000 orders 
  3. L Plan: $900 a month per 6000 orders
  4. XL Plan: $1440 a month per 1440 orders

10. Zippykind

Ideal for local delivery businesses of all types

Zippykind is a powerful and easy-to-use last-mile delivery logistics software solution for optimizing local delivery routes. Its USP lies in its “Uber-like” interface (as they call it!) that it provides to your customers. When your driver is in route, it sends a tracking page through which customers can view ETAs and GPS positions.

We also liked how it automates sending online orders to delivery drivers by integrating an API. Another feature worth considering is territory management, which allows you to create delivery zones and assign them to specific drivers. 

However, route optimization and SMS notifications are available as paid add-ons, unlike Upper, which offers them within base plans. This makes it slightly expensive compared to other software solutions on the list. 

Key Features: 

  1. Dispatch automation: Enables the auto-assignment of newly created orders to drivers in proximity to your delivery destination or to the one who accepts it first.
  2. Recurring subscriptions: Lets you set up subscriptions that can run concurrently for your regular customers who place orders on a daily, weekly, or fortnightly basis
  3. Spending rewards program: Helps you track how much your customer spends on buying from your store and offers rewards based on the tier they fall under. It helps encourage your customers to buy more and boost your repeat business. 
  4. Analytics: Shows past geo delivery trends to evaluate your drivers’ performance to identify high-performing and low-performing delivery executives and make informed decisions accordingly.
Pros
  • Strong customer support for quick issue resolution
  • Extensive dispatch management capabilities
  • Accurate ETAs

User Reviews

Matt P., Owner, Food Delivery, 1-10 employees

I have been using Zippykind for about 6 months now & the support team has been more than I could ever ask for. They help me with any questions I have almost immediately.

Overall rating: 5/5

Thomas S., Used the software for: Less than 6 months

We moved onto the Zippykind platform about 3 months ago. I think it is one of the best investments i have made. It allows us to have control of our delivery operations in ways that i could have only dreamed about. Further, it allows for real time tracking of deliveries for our customers. The Zippykind team is responsive to all inquiries and have made modifications to our specific needs any time I have requested.

Overall rating: 5/5

Cons
  • Difficulty setting up custom emails and texts
  • Poor quality of images of items uploaded
  • Unverified address issues

User Reviews

Jordan P., Chief Administrative Officer, Health, Wellness and Fitness, 11-50 employees

Setting up custom emails and texts, I didn’t understand the underlying concept so I did have to contact their very attentive customer service department.

Overall rating: 5/5

Josh S., Mid-Market (51-1000 emp.)

Entering in deliveries addresses in other states will not auto-generate an address, which can then not be verified by Google Maps on Zippykind.

Uploaded pictures are vary low quality and very small size, which make it difficult to see.

“On Duty” option should be able to be managed by Admin rather than driver.

Overall rating: 5/5

Pricing:

Zippykind offers a credit-based pricing structure. Based on your requirements, you can choose a plan from the four they offer. The price per ticket decreases as you move to more expensive plans.

  • Free: $0, charges nothing for tickets not exceeding 50 
  • Meadow: $0.29 per delivery ticket for up to 300 tickets
  • Forest: $0.24 per delivery ticket for up to 1500 tickets
  • Orchard: $0.19 per delivery ticket for up to 3000 tickets+

11. eLogii

Ideal for field delivery and service companies

eLogii is renowned for its level of customization for delivery route planning. It offers a multitude of parameters and optimization settings to tailor the route plan to your needs. They have three separate plans, though none of their prices are made publicly available.

We liked route simulations that let you change variables to check how it affects your routes in real time and plan delivery schedules accordingly. We also found the same-day route route planning based on routes in progress, ETAs, current time, and driver locations interesting. 

However, testing revealed the integration to be a little complex. There were also some glitches associated with the driver app. Our expert team also found limited user roles that can be expanded to support large organizations with different roles.

Key Features

  1. Multi-day routes: eLogii allows you to strategically plan overnight routes, enabling drivers or agents to stay away overnight and continue seamlessly to the next date.
  2. Set time windows: Give a specific time window for tasks, considering the open from and open to times. 
  3. Traffic-enabled travel times: Make use of historical and live vehicle-type-specific traffic data so that you can plan routes accurately.
  4. Vehicle-specific mapping: Optimize routes based on vehicle types, accounting for specific speed constraints and map considerations.
Pros
  • Interactive interface
  • Easy to use
  • Good route visibility

User Reviews

Damian R., Regional Operations Manager,, Transportation/Trucking/Railroad, 51-200 employees

Flexibility of this software, its cut to our needs. Easy to use and implement across all locations in UK. Good reports and other features which made daily control of the operations manageable by single user

Overall rating: 5/5

Gaius T., IT Manager, Construction, 51-200 employees

Very intuitive interface which is well designed – it presents a lot of information to the transport manager.

Overall rating: 5/5

Cons
  • Confusing ‘task’ functionality
  • Inadequate route balancing options
  • Unwanted pop-ups disrupting the user experience

User Reviews

Ramon P., Logistics Engineer, Building Materials, 5,001-10,000 employees

 The “task” system was a little confusing at the beginning since we could not use our ID for the deliveries and were forced to use the one given by the system, which meant nothing to us. However, with the help of the support team, we were able to change it to fit our demands.

Overall rating: 5/5

Alex B., Market Lead, Mid-Market(51-1000 emp.)

The lack of route balancing options made it slightly difficult to ensure all my drivers received an equitable number of locations to visit on a given day. However, with the upcoming implementation of route balancing, this issue will be solved, and an already amazing solution will be made even better.

Pricing:

Not publicly available

4 Primary Benefits of Delivery Management Software

Delivery management software offers several benefits, ranging from automating manual delivery tasks like dispatching to sending real-time delivery status updates. 

Below are the four key advantages of delivery routing software.

1. Dynamic route adjustments

Delivery management software helps create and adjust routes in real time based on real-time traffic patterns and time—and distance-based constraints. It ensures that all your deliveries are completed on time while reducing fuel consumption and mileage.

2. Last-mile visibility

Delivery management software enables you to monitor your drivers in real time. Based on these insights, you can find out whether deliveries are going as planned or if there are any disruptions. Accordingly, you can redistribute your deliveries among drivers or reschedule them to ensure timely order fulfillment. 

3. Improved customer satisfaction

By letting you track your drivers’ live locations, delivery management software lets your precise estimated times of arrival (ETAs) to your customers. It helps your customers get real-time visibility into their deliveries which boosts transparency and customer loyalty.

4. Informed decision-making

Delivery software provides insights into different delivery performance metrics to base your delivery scheduling decisions. This data-driven approach not only boosts your organization’s adaptability and agility but also keeps it competitive in the face of changing market dynamics.

6 Features to Look for in Delivery Management Software

Your choice of delivery management software depends on your unique business needs. However, here are the features that every delivery management solution must ideally provide.

1. Route optimization

Route optimization is the first and foremost desired feature for any delivery management software you choose. Your software should enable you to create optimal routes based on multiple constraints, including delivery time windows, distances of delivery locations, traffic, and drivers’ availability. 

2. Delivery scheduling and dispatching

Once you create optimal routes, your software must be able to schedule and assign them to your drivers uniformly. It should also let you send these routes to your multiple drivers in a single click, instead of having you dispatch them individually. 

3. Real-time driver tracking

After you are done dispatching your routes, your drivers start following them. Your software should allow you to track your deliveries in real time to evaluate their progress and make route adjustments if necessary.

4. Proof of delivery

Once your drivers complete a delivery, they must be able to record it for future reference. So, your software must enable taking photos of items, capture signatures, or scan barcodes to verify successful deliveries.

5. Customer notifications

Communicating with your drivers and customers is crucial to ensure proactive issue resolution. Your software must let you communicate with your drivers and send accurate ETAs to your customers for enhanced visibility into delivery operations.

6. Reporting and analytics

Tracking your delivery performance is essential to spot and resolve potential issues. Therefore, your delivery software must provide detailed insights into the total stops covered or missed per driver to evaluate their delivery performance and improve them. 

7. Integration

Integration with existing business systems is pivotal to exchange information seamlessly and managing operations effectively. Your software must let you connect with inventory management, order management, ERP, CRM, and e-commerce platforms.

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4 Key Considerations when Picking Delivery Management Software

The following are the primary considerations when selecting delivery management software. 

1. Affordability 

When choosing delivery management software, you should look for transparent prices. It should also offer monthly plans, annual plans, or pay-as-you-go options to increase flexibility. You should also be able to downgrade or upgrade your pricing plans if your business is seasonal in nature.

2. Scalability

Determining whether your software can adapt to the rising order volumes as your business grows is important. So, your software must support adding extra vehicles, delivery drivers, and addresses as you scale your delivery business.

3. Customer service 

Robust customer support is undeniably essential to make onboarding smooth and fix issues on a constant basis to minimize downtime. Therefore, check for the communication channels (email, phone, chat, or AI bot) that your support team provides.  

4. Degree of customization

The freedom of customization helps make your delivery management software suitable to fulfill your unique needs. It should allow you to add or rename specific data fields to record different types of data, such as package details, special instructions, or customers’ notes.

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Frequently Asked Questions

Delivery management software, often referred to as delivery management systems or delivery management solutions, is a specialized software solution designed to streamline and optimize the entire process of delivering goods or services from a business to its customers. The software improves the workflow efficiency of the business, reducing delivery times, running multiple orders, spending less time stuck in traffic, and alleviating other unforeseen obstacles.

Delivery scheduling software is a solution designed to assist businesses in effectively managing and streamlining the scheduling of their delivery operations. It automates the task-assignment process of delivery drivers, ensuring that deliveries are delivered promptly and cost-effectively. It also helps address last-mile logistics challenges.

Here’s how a delivery management system typically works:

  1. Order placement: The process begins when a customer places an order.
  2. Route planning: The software calculates the most efficient delivery routes, taking various factors into account.
  3. Assignment: Delivery assignments are made to drivers or delivery personnel.
  4. Dispatch: Dispatchers or automated delivery dispatch systems send out the delivery assignments to the drivers.
  5. Tracking: The system enables real-time tracking of driver performance.
  6. Proof of delivery: Electronic proof of delivery (ePOD) is captured using mobile devices.
  7. Customer notifications: Customers receive notifications regarding the status of their deliveries.
  8. Analytics and reporting: The system generates reports and analytics, providing insights into delivery performance.

For small businesses, Upper stands out as the best choice. It is a versatile, user-friendly, and advanced delivery management software created to simplify delivery processes for businesses of all sizes. Upper offers a complete toolkit of comprehensive features and smart routing capabilities that make it an ideal choice for businesses trying to improve efficiency and customer service.

Delivery management software can benefit businesses in the following ways:

  • Increase operational efficiency
  • Reduce costs
  • Improve customer satisfaction
  • Provide real-time updates
  • Offer in-depth data insights
  • Ensure scalability
  • Seamlessly integrate with other systems of the business

The essential key features to look for before opting for the best delivery management software include the following:

  • Route optimization
  • Real-time tracking
  • Quick delivery dispatch
  • Advance scheduling
  • Accurate proof of delivery
  • Live delivery updates
  • Customer notifications and alerts
  • Dedicated driver app
  • Efficient driver management
  • Third-party integration capabilities
  • Robust reporting & analytics
  • Data security

Yes, in comparison to the manual methods of planning the routes, efficient delivery management software can significantly reduce delivery errors and increase efficiency. Through a delivery management system, you can automate scheduling, optimize routes, provide real-time tracking, send accurate ETAs, and offer proof of delivery features.

The type of businesses which get benefitted using delivery management software are: Businesses that are involved in delivering goods or services. This includes e-commerce businesses, restaurants, courier companies, retail companies, logistics companies, grocery stores, and many more.

To measure the effectiveness or success of delivery management software, you can track various delivery-related metrics like delivery times, route efficiency, number of successful deliveries, customer satisfaction ratings, reduction in delivery errors, and improvements in operational costs. This way, you can ensure that the delivery management system is delivering the desired outcomes and meeting your business goals.

Delivery Management Software: Your Key to Streamlining Your Delivery Operations

Delivery management software is your one-stop solution to all your delivery management needs, including delivery route planning, scheduling, dispatching, real-time tracking, and delivery confirmations.

While there are numerous delivery software options available in the market, your choice of the right software depends on your unique delivery business needs. It is also important to consider some basic functionalities, such as routing efficiency, integration capacities, and scalability. 

Based on a thorough evaluation of all these factors, you can pick a few software solutions that may be appropriate for you. You can then test their features based on your criteria and compare their prices and ease of use against others’. You can also refer to the above list of delivery management software to get a quick reference and can pick the right software for you.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.