Optimize delivery routes, Track progress of scheduled deliveries, Live delivery tracking
Upper is an advanced delivery management software designed to simplify the planning of your delivery routes. With Upper, you have access to a modern delivery management system that not only enhances the efficiency of your delivery operations but also empowers you to expand your business.
Upper offers a range of capabilities that make your last mile delivery operations more seamless. It offers the most efficient routes that help in improving the overall delivery performance. Upper facilitates the smooth execution of scheduled deliveries, allowing you to allocate time for new ones, optimize routes effortlessly, efficiently manage your team of drivers, and track multiple deliveries in real time.
- Simply import CSV or Excel file to add hundreds of delivery stops
- Plan and optimize delivery routes based on time or distance
- Set preferred time window and service time to ensure deliveries get completed on time
- Prioritize urgent deliveries and delight your customers
- Adjust pickups before, after, or in between the deliveries, saving up your fuel costs
- Modify the driver’s app configuration status, restricting the delivery agents to access only authorized options
- Schedule optimized delivery routes in advance and dispatch them to drivers
- With the multi-selector tool, make quick modifications even after routes are optimized
- Swap the pre-planned routes among the delivery teams if one of your drivers is not available
- Reverse the entire route in one click.
- Live driver tracking you to get insights into your drivers’ progress
- Send accurate ETAs to your clients and update them on their delivery status
- Collect e-signs or add photos or notes as proof of delivery on completion or non-completion of your deliveries
- Curbside delivery option to make pickups and deliveries smoother
- Send automated customer notifications via email or text
- Get highly detailed reports and analytics to improve business operations
- Integrate Upper with any third-party platform or software, such as an eCommerce portal, CRM, and any other business platform
- Add as many contacts as you want from your contact book and create routes directly through them
- Dedicated 24/7 customer support via Email, chat, and telephone
What People Say About Upper
Saved 10 hours per week & delivering 3x more meals with Upper Route Planner. It’s easy to take proof of delivery, the speed is great, it’s super super fast!
Ben Parker,Delivery Manager of Flavors2Go
Optimize your delivery routes in a click, Live driver tracking, Easily integrates with third-party software
Tookan is a cloud-based delivery management system that helps streamline delivery operations. It assists the delivery managers in planning and optimizing routes, dispatching them to drivers, collecting proof of delivery, real-time delivery driver tracking, and whatnot.
With other impressive features like reporting, alerts/notifications, route scheduling, and smart analytics & reporting, delivery organizations can speed up the entire delivery process. To learn about some software similar to Tookan, you can refer to Tookan alternatives.
- Users can connect seamlessly with third-party apps leading to unified and centralized customer data maintenance.
- They can quickly interact with the customer support team for any queries.
- The software ensures timely deliveries with real-time tracking and route optimization.
- A centralized dashboard enables users to manage deliveries and related activities from a single window.
Ease of use, as well as the management of resources in the app, is really very simple and friendly.
- The price range coming up with extensive features (add-ons) is quite expensive.
- The mapping feature does glitch at times and needs further improvement to make it user-friendly.
- Many times, the information doesn’t get auto-populated from the database; the user needs to add it manually.
- Too basic functions. It can be recommended for small businesses and startups only; it is not suitable for operating on a large scale.
I added the ETA routing, but it did not account for traffic when providing the estimated times for arrival
Live driver tracking link, Dedicated mobile app for drivers, Easy integration with third-party apps
Shipday is an all-in-one local delivery management software that assists restaurants, courier companies, and grocery stores in managing local deliveries on a daily basis. Shipday’s API integration with popular eCommerce platforms simplifies the management of multiple deliveries from a single platform.
Many exclusive features like smart delivery automation, SMS notifications, ETA updates, a mobile app for delivery drivers, and real-time tracking make Shipday efficient for the businesses involved in fulfilling on-demand deliveries.
- Accommodating any last-minute changes as well as getting updates on ongoing deliveries has been simplified using live delivery and driver tracking.
- Real-time tracking link of the deliveries shared via SMS to customers ensures a reliable and transparent customer experience.
- Shipday’s easy-to-understand user interface and driver app cater precisely to the needs of businesses.
Ease of use. All the solutions provided work as it’s supposed to. Driver management works excellently as well.
- Difficult settings configuration. The platform should provide a way to separately configure each establishment or merchant as they are onboarded.
- In case the routes are misassigned accidentally, it’s not easy to reassign them. You need to reassign each route individually.
- The lack of dedicated 24*7 customer support makes it difficult for users to get answers to their queries.
Hoping their backend reporting improves, they are in need of better real-time data.
Predictive weather analysis, Curbside deliveries, Customized delivery-related SMS and email alerts
This cloud-based delivery route planning and optimization software is specifically designed for all types of delivery businesses. Last-mile logistics challenges, as well as the planning and scheduling of daily-changing delivery routes, are no longer a problem with Route4Me. It is a dynamic route planning software that helps you plan, optimize, and schedule routes on a daily, weekly, monthly, or seasonal basis.
Route4Me is an automated last mile delivery management platform that helps you manage multiple deliveries simultaneously. The delivery routes can be directly shared with drivers through a dedicated driver app with a built-in navigation feature. Route4Me is available on the web, as well as on iOS and Android platforms. Go through the Route4Me alternatives for a more informed decision on which software to opt for.
- There is no need for a credit card to start a 7-day free trial.
- Dedicated 24×7 support so that users can easily get their queries resolved.
- The command center feature of the software helps users get the entire company overview on a single screen.
- Drivers and vehicles can be reassigned to different routes in case of any unplanned changes.
The product worked well, and I was able to upload (via Excel) and plan routes for my daily deliveries quite easily.
- Pricing is on a flat rate basis, and the requirement to pay $69/month per extra driver seems quite expensive.
- Adding notes can be improved; it seems confusing and is not fulfilling the purpose as expected.
- It is difficult to find the options to delete stops, validate them, and add the correct addresses.
- It doesn’t help in identifying duplicate or incorrect addresses.
I think the price is a bit high for my liking, especially since you need to buy each feature separately, making the subscription expensive.
Add-delete last-minute delivery routes, Detailed delivery analytics, Live delivery tracking link
Among all the delivery management solutions available there, Routific is a powerful route optimization software for local delivery businesses. It helps in generating optimized routes by taking into account factors like time windows, stop durations, vehicle types, vehicle capacities, and lunch breaks of the delivery agents.
With Routific, you will be able to conduct all delivery routing operations smoothly. It can do everything from validating the delivery addresses and tracking deliveries to sharing the delivery routes’ links and updating customers about ETAs. Need some alternatives to Routific? Refer to Routific alternatives.
- Complete data regarding the services delivered can be stored for future reference.
- Offers multiple ways to add stops or driver details easily.
- Provides optimized routes and prevents proceeding with incorrect addresses. Delivery addresses are validated to avoid any discrepancies.
We love being able to send routes and updates to our drivers effortlessly. Routific has taken the headache out of coordinating routes and making last-minute changes.
- Though live tracking is available, there is a lack of driver tracking features to track individual drivers’ performance.
- Core features like driver notes or driver note reports live GPS tracking, customer notification, final delivery status report, and proof of delivery are not available in their Essentials plan.
- An additional cost of $19/month/vehicle for the SMS notification has to be paid by the user even after upgrading to the professional plan.
The automatic optimization is sometimes lengthening the route rather than making it more efficient
Real-time delivery route modification, Multi-day long haul delivery route planning, Delivery vehicle specifics
OptimoRoute is a route planning and optimization software that lets delivery businesses import as many orders as they want to plan and schedule routes. With all the possible tricks and shortcuts available, it helps you find and optimize routes in the best possible manner, which ultimately results in cutting down time and fuel costs by 20%.
Easily accessible delivery schedules, smooth built-in navigation, a live tracking option, and quick updates to customers about the successful or failed deliveries make it top-notch fleet management software for ensuring customer satisfaction. However, there are other OptimoRoute alternatives available too.
- The customer feedback option helps you know where you are lacking and where you excel.
- The multi-day long haul feature, though still in BETA, can help you start the route from where you left the previous day.
- The Breadcrumbs feature helps you compare the planned routes with the actual ones. This helps you analyze whether the delivery has been fulfilled as expected and, if not, what are the areas of deviation.
Very easy to deploy and use. Simple integration into existing hardware.
- The delivery status, whether failed, successful, or rejected, does not state the reason, leaving customers in a dilemma.
- Features like analytics, real-time order tracking, proof of delivery, and customer feedback are only available in the pro plan and not in lite plan.
Sometimes, the routes don’t make sense, and I end up having to fix the route manually.
Real-time driver tracking, proof-of-delivery & feedback collection tools for ensuring delightful deliveries
Onfleet is an ideal route-planning solution for large-scale delivery companies to streamline all their routing and delivery dispatch operations. It works as an efficient delivery service software, offering services in multiple countries globally. It also covers multiple industries like groceries, meals, parcels, furniture, pharmacy, and courier.
The basic functionalities served by the software are route optimization, auto-dispatching, delivery analytics, real-time tracking, and proof of deliveries. Not just this, Onfleet users various with various text, time, or status-based filters and search capabilities for finding drivers, customers, and pickup/delivery tasks. Check out the top alternatives for Onfleet.
- Auto assign the tasks based on either the shortest route or the closest driver available to speed up the deliveries.
- Integrated customer communication where customers can either call or message their dispatcher or driver regarding any delivery-related queries.
- The software offers real-time tracking of deliveries, providing visibility into the progress of each delivery.
The way it looks and the way it is used is great. I export my deliveries through CSV, and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link
- The software asks for credit card details before starting the 14-days free trial.
- Compared to similar software on the market, Onfleet is not an economical option. They offer all the latest features and capabilities but at a higher price range.
- Fail to maintain the data about past deliveries
I wish we could search past deliveries easily.
Automatic import of delivery data, Manage delivery routes in real-time, Customized delivery stop details
Circuit is a route planner and optimization software for delivery drivers and dispatchers to help them have control over their daily last mile delivery operations. Planning, assigning, scheduling, and optimizing the routes are responsibly handled by Circuit in just a matter of minutes.
From importing stops to finding the most efficient route and dispatching them to drivers, everything can be done swiftly. Check out other circuit alternatives to make an informed decision about the route planning software.
- The delivery software is easy to use and has a simple interface, making it easier for a non-tech-savvy person to use it easily.
- The dynamic stop status icon enables the dispatchers to make changes to the existing stops of an active route.
- A 14-days free trial helps you experience the wide array of features offered by Circuit.
- Along with the map view, dispatchers and administrators can even select the satellite view to capture a photographic bird’s eye view of routes.
Super super easy to use, affordable, and scalable.
- The basic plan allows you to add only two drivers and asks you to pay $40 per month for the additional one. This makes it quite expensive in comparison to other software in the market.
- The app does glitch sometimes at the time of saving data.
I wish that the mapping feature was more automated. The app does glitch sometimes at the time of saving the data.
On-going delivery order information, Remote rider attendance, Live delivery location tracking
Roadcast is a mobile app-based delivery dispatch software that offers delivery management, delivery tracking, and dispatch management services. This delivery management platform is suitable for businesses involved in hyperlocal, e-commerce, couriers/parcels, or transport.
This AI-powered digital logistic platform ensures that the deliveries of their customers reach them quickly and efficiently, regardless of whatever factors are involved, be it time or distance. To boost the operational efficiencies of the delivery operation, the software also uses techniques like stacking and batching.
- Roadcast is an efficient delivery tracking software that allows live location tracking to get real-time updates on scheduled deliveries.
- Extensive reporting modules help businesses get deep insights into how their resources are utilized.
- The riders’ attendance module, with a focus on driver efficiency, assists businesses in monitoring performance and making the most of their workforce.
Great Experience with Roaddcast. The employees working over there are very professional, helpful, and easy to communicate with as they instantly understand the query and provide solutions.
- Many users claim that the software provides the same solution to multiple clients but with limitations.
- There are bugs and errors in some modules of the software that make it difficult to use.
- The customer support team is not as responsive as it should be. Users have to wait a long time to get their queries resolved.
Verified G2 user
Basic errors and bugs in some modules that need rectification.
50 free delivery tickets
Interactive map dashboard, Route planning add-ons, Real-time tracking
Zippykind is a standout delivery logistics software that simplifies and optimizes local delivery operations. It combines user-friendly features for an “Uber-like” customer experience with robust capabilities expected of larger courier companies.
Zippykind automates key processes, integrates seamlessly with online orders, and offers route optimization, real-time tracking, and digital proof of delivery. Its API integration, autonomous assignment, and analytics empower businesses to excel in the delivery landscape.
All in all, the addition of Zippykind to your operations can create a seamless connection in your supply chain and elevate your delivery services to new heights.
- Businesses and customers can track and manage deliveries in real-time, improving transparency and allowing for better communication regarding delivery status.
- Zippykind offers flexibility in customizing delivery operations, allowing businesses to tailor the software to their specific needs and requirements.
- Autonomous driver assignment, recurring subscriptions, and other automation features save time and effort, making delivery dispatch more efficient.
It is very easy to use and gives me full control over my deliveries, all in real time.
- Zippykind’s software doesn’t automatically generate addresses for deliveries in other states, potentially causing manual entry and address errors for businesses with a broad geographic presence.
- The quality and size of uploaded pictures in Zippykind’s software are subpar, making it difficult to view essential details.
- The “On Duty” option management is restricted to drivers rather than being controlled by administrators.
- While Zippykind offers a free plan, businesses may find it inconvenient that comprehensive support, such as phone and chat support, is only available with paid plans.
Entering delivery addresses in other states will not automatically generate an address, which can then not be verified by Google Maps on Zippykind.
Scheduling, Dispatching, GPS Tracking
WorkWave is an all-in-one solution for efficient delivery management. This delivery management system simplifies the complexities of route planning and dispatching, enabling delivery operations to run seamlessly.
It empowers dispatchers with advanced routing algorithms, factoring in variables like distance, traffic, and delivery constraints to generate the most efficient routes, thus reducing fuel costs and delivery times.
Moreover, WorkWave RouteManager fosters transparent communication and real-time updates between dispatchers, drivers, and customers, ensuring smooth delivery processes. For more sophisticated features, you can check out WorkWave alternatives.
- WorkWave keeps customers informed with features like customer notifications, live-tracking links, and delivery status updates, contributing to improved satisfaction.
- The software offers in-app communication, facilitating smooth updates between drivers and the backend team, enhancing coordination and efficiency.
- WorkWave enhances driver productivity through automated scheduling and dispatching, ensuring optimal allocation of resources.
- It monitors vehicle performance, helping improve fuel efficiency and reduce maintenance costs by providing insights into driver behavior and vehicle health.
I like the global search function, the delivery dispatch view, and the scheduling workflow.
- Negative experiences with customer service have been reported, including feeling pressured into a yearly commitment and encountering difficulties in receiving proper onboarding support.
- There have been instances where the software placed stops in different states or countries due to identical address formats, potentially causing routing errors.
- Users have expressed the need for easier driver route adjustments and have highlighted slow performance when adding locations, impacting operational efficiency.
- The absence of a trial version or trial period prevents potential users from fully exploring the software’s features and capabilities before committing to a subscription.
Verified G2 User
I contacted their department 17 times before I received a refund when I was overbilled by several thousand dollars. This is not ethical.
Proof of delivery, Live tracking, Customer web portal
Track-POD stands out as a comprehensive and adaptable software for delivery management that redefines the delivery management system for organizations of all sizes. It is an electronic proof of delivery (ePOD) solution with a strong focus on efficiency and optimization.
Track-POD, in addition to its ePOD features, offers sophisticated delivery management tools that ease the management of multiple deliveries with remarkable speed and accuracy. It also offers sophisticated delivery management functionalities such as real-time driver performance monitoring, GPS vehicle tracking, configurable delivery alerts, and comprehensive analytics.
- Track-POD offers a mobile device solution that enables real-time driver performance tracking and GPS vehicle tracking, enabling businesses to gain better control over their operations.
- Track-POD allows for customizable delivery notifications, enhancing customer communication and keeping them informed about their deliveries.
- The ePOD app’s Sign on Glass technology simplifies proof of delivery by capturing electronic signatures, reducing paperwork, and minimizing invoicing errors.
It is really easy to create routes and very user-friendly.
- Occasional glitches, such as displaying incorrect driver locations, have been reported, potentially affecting real-time monitoring accuracy.
- Once a route is started, it cannot be removed, which can be challenging for dispatchers who need to close routes or make edits after the fact.
- Some users have expressed dissatisfaction with the level of customer support, feeling that their issues were not adequately addressed.
- Challenges with offline mode not working correctly and location selection errors have been reported.
- Users have also experienced network latency and uptime issues with the application.
The support is AWFUL, rude, argumentative, and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuses and delays conversations.
Frequently Asked Questions
What is delivery management software?
Delivery management software, often referred to as delivery management systems or delivery management solutions, is a specialized software solution designed to streamline and optimize the entire process of delivering goods or services from a business to its customers.
The software improves the workflow efficiency of the business, reducing delivery times, running multiple orders, spending less time stuck in traffic, and alleviating other unforeseen obstacles.
What is delivery scheduling software?
Delivery scheduling software is a solution made to assist businesses in effectively managing and streamlining the scheduling of their delivery operations. It automates the task-assignment process of delivery drivers, ensuring that deliveries are delivered promptly and in the most cost-effective manner. It helps address last-mile logistics challenges.
How does the delivery management system work?
Here’s how a delivery management system typically works:
- Order placement: The process begins when a customer places an order.
- Route planning: The software calculates the most efficient delivery routes, taking various factors into account.
- Assignment: Delivery assignments are made to drivers or delivery personnel.
- Dispatch: Dispatchers or automated delivery dispatch systems send out the delivery assignments to the drivers.
- Tracking: The system enables real-time tracking of driver performance.
- Proof of delivery: Electronic proof of delivery (ePOD) is captured using mobile devices.
- Customer notifications: Customers receive notifications regarding the status of their deliveries.
- Analytics and reporting: The system generates reports and analytics, providing insights into delivery performance.
Which is the best delivery management software for small businesses?
For small businesses, Upper stands out as the best choice. It is a versatile, user-friendly, and advanced delivery management software created to simplify delivery processes for businesses of all sizes. Upper offers a complete toolkit of comprehensive features and smart routing capabilities that make it an ideal choice for businesses trying to improve efficiency and customer service.
How can delivery management software benefit my business?
Delivery management software can benefit businesses in the following ways:
- Increase operational efficiency
- Reduce costs
- Improve customer satisfaction
- Provide real-time updates
- Offer in-depth data insights
- Ensure scalability
- Seamlessly integrate with other systems of the business
What are the essential key features to consider in the best delivery management software?
The essential key features to look for before opting for the best delivery management software include the following:
- Route optimization
- Real-time tracking
- Quick delivery dispatch
- Advance scheduling
- Accurate proof of delivery
- Live delivery updates
- Customer notifications and alerts
- Dedicated drive app
- Efficient driver management
- Third-party integration capabilities
- Robust reporting & analytics
- Data security
Can delivery management software reduce delivery errors and increase operational efficiency?
Yes, in comparison to the manual methods of planning the routes, efficient delivery management software can significantly reduce delivery errors and increase efficiency. Through a delivery management system, you can automate scheduling, optimize routes, provide real-time tracking, send accurate ETAs, and offer proof of delivery features.
What type of businesses benefit from delivery management software?
The type of businesses which get benefitted using delivery management software are:
Businesses that are involved in delivering goods or services. This includes e-commerce businesses, restaurants, courier companies, retail companies, logistics companies, grocery stores, and many more.
How can I measure the effectiveness of delivery management software?
To measure the effectiveness or success of delivery management software, you can track various delivery-related metrics like delivery times, route efficiency, number of successful deliveries, customer satisfaction ratings, reduction in delivery errors, and improvements in operational costs. This way, you can ensure that the delivery management system is delivering the desired outcomes and meeting your business goals.