Process Efficiency: What is it and How to Develop an Efficient Process?

keyKey Takeaways:

  • Analysis and comprehension of current processes are necessary for improving process efficiency.
  • Efficiency can be increased by standardizing processes and streamlining workflows with technology.
  • Initiatives to improve process efficiency must be successful in order to include and train employees.
  • Process effectiveness can result in cost savings, higher quality, and happier customers.

Over 48% of the employees say they can be more productive if they have access to better tools and technology. While 38% of them say their business relies on manual administration.

So, what’s the situation of your delivery business?

Are you creating a productive ecosystem for your employees to achieve better process efficiency?

Or are you still stuck with the slow, traditional approach to managing your business operations?

You must ensure efficient business processes and focus on continuous improvement to achieve your desired business goals.

Let’s understand process efficiency and what are the  best ways to improve your delivery business process efficiency.

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What Is Process Efficiency?

Process efficiency is the amount of effort or input required to produce your business’s product. Process efficiencies are key performance indicators that measure the productivity and effectiveness of a specific business process.

It measures how efficiently a process is executed regarding the resources and time spent. Process efficiency has an indirect and direct impact on your profitability.

For instance, if you require 10 delivery drivers to complete a few orders, you are operating ineffectively. 

But you have great process efficiency if you have ten on-field delivery drivers equipped with modern resources. They can handle seasonal delivery order demands within the specified time.

Process efficiency matters for a business because it ensures you streamline your business complexity and unlock your true business potential.

Why Does an Efficient Process Matter?

Multiple factors are responsible for understanding the importance of efficient processes in the delivery business. Higher process efficiency implies you have a strong business core and can accomplish future business goals.

Here’s why  efficient process is crucial.

1. Increases delivery business productivity

Improve your process efficiency to help your team achieve the desired business outcomes faster, improve their daily productivity, and minimize human errors.

With a productive workforce, you can seamlessly handle the rising demand in the delivery industry and scale your business to new heights. 

A productive business can help attract new business opportunities with increased delivery orders to help you stand out and achieve desired business results.

2. Minimizes your errors

An efficient business process management can cause limited or no errors due to people or the system. 

You can handle business complexities with finesse. Even if you encounter unfortunate errors, an efficient business can ensure recovery and rectify the issues. 

Improving communication networks can help you elevate processing efficiency and decrease the chances of errors because of high transparency. 

3. Enhances your business flexibility

Efficient processes can help your employees build a strong understanding of how processes run in the delivery business. It makes your team flexible with new changes in the business ecosystem.

The flexibility to maintain a steady business output can help you increase customer satisfaction. It can also improve resource utilization and strengthen your delivery business. 

4. Reduces your operational costs

Reduces your operational costs for process efficiency

Your delivery business incurs less cost due to fast recovery time and minimizing errors. You can integrate professional route planning software to streamline your business processes and create more efficient processes.

The software can deliver optimized and shortest delivery routes to minimize delivery time, save your workforce efforts, and result in great cost savings.

The software can also optimize inefficient processes and ensure you achieve your desired business outcomes with finesse. 

Talking about inefficient processes, here are a few factors you should avoid.

Factors Responsible for an Inefficient Process

Different factors are responsible for inefficient delivery process results. Here are the major ones.

1. Lack of vision 

If you operate your delivery business with no mission and vision, you can’t streamline processes and make your process more efficient. Also, you can’t boost your employee productivity and fulfill your customer expectations. 

Use business process modeling notation in your business process model for better clarity and graphical representation of your business operations.

Focus on creating a delivery business plan irrespective of your delivery business niche. Once your employees work in a mission-oriented approach, they can deliver you the best results and higher labor productivity.

2. Ineffective work ecosystem

A manual and non-collaborative work ecosystem can hinder your business growth and result in decreased business efficiency. 

Remove the dependency on manual administration processes and create an efficient work ecosystem to unlock great business potential.

Create a collaborative environment to ensure your workforce boosts overall business productivity and completes on-time deliveries for your customers.

3. Unskilled workforce

Your employees may lack the skills to handle the complexities of the delivery business. Figure out the weak links in your workforce and find solutions to rectify the cause of the inefficient delivery process.

4. Manual or redundant steps

In the fast-moving business industry, you must minimize the dependency on manual delivery business operations and implement different process automation technologies or strategies.

Also, some steps in the delivery process may consume time or add no value to the task. Manual or redundant can become a hurdle to improving your process efficiency and restrict your business growth.

5. Shadow processes

The existence of shadow processes where your workforce becomes habitual of procrastinating business operations, and different work-related aspects can harm business growth.

It may lead to inefficiencies that must be removed from within your business environment to make space for improving process efficiency.

6. Lack of training and awareness

Lack of awareness among the workforce about ‌the process and the business goal you are trying to achieve hinders resource efficiency. 

You must provide professional training to your employees to adapt to new business changes and be crystal clear about the changing business goals.

For example, once you integrate a professional route planner to streamline your delivery operations, you should train your delivery driver to use the software’s maximum potential and be aware of the daily goals set by the management team.

7. Inadequate Technology

The non-presence of the latest and advanced technologies can cause slow business growth and provide an extra edge to your competitors. You can lose out on the opportunity to handle peak season delivery demands to help you scale your business.

You can choose a professional route planner like Upper to strengthen the foundation for your delivery business. It can help you improve your process efficiency and help you minimize costly errors.

Let’s go through standard steps to improve process efficiency.

Steps to Improve Process Efficiency

Multiple steps can be followed for process improvement and to measure process efficiency. However, we have compiled result-oriented steps to increase the efficiency of your delivery business processes.

1. Analyze your existing delivery processes

Analyze your existing delivery processes to improve process efficiency

Once you kick-start your delivery business operations, you might be confident about your delivery process efficiency. But if you don’t achieve desired delivery results, it may be because of faults in the system or the people responsible.

Analyze the discrepancies and brainstorm ideas on how the delivery process can be improved. 

2. Set business goals and key performance indicators

You should set your delivery business goals and strategies for your business operations towards achieving your business goals. It can help you remove the inefficiencies and unnecessary business operations. You can segment workflows to increase your business efficiency.

After you have your delivery business goals in place, use KPIs to serve as checkpoints for process cycle efficiency.

For example, if you want to increase your delivery business revenue by 50% within the next quarter, your KPIs could be average revenue per delivery, the number of successful orders, etc.

Once you focus on these goals, you can get more clarity on optimizing your performance to achieve these desired numbers.

As a rule of thumb, your delivery business processes should align with your current business goals and boil down to individual steps through KPIs. 

3. Reshuffle your delivery process

With insights from your existing process and setting up the delivery business goals and KPIs, bridge the gap between the two by designing a new process or redesigning the existing business operations with increased process efficiency.

Once done, implement the new delivery process and train your employees to operate according to the new process for better efficiency.

Ensure your workforce is aware of the redesigning in the existing delivery process and understands the nitty-gritty aspects of how the new process can help everybody grow. Your team needs time to understand, adjust, and adapt to the new business process. 

For example, to increase delivery numbers, you must redesign your existing manual route planning process and integrate a new route planning software. Train your delivery drivers to use the software and wait until everybody adjusts to the new changes.

4. Improve new implemented processes

You must go ahead with the implementation process and monitor your new business process to improve the progress.

Ensure your business process efficiency increases and your team can deliver better delivery results. You can gather feedback from your employees for the new business integration and ensure you maximize the efforts to improve efficiency.

For example, once you integrate route planning software and train your employees, monitor the difference in your delivery business results. Analyze the performance of your delivery drivers by viewing the history.

Using the metrics, you can identify bottlenecks and areas of improvement and enhance your future business operations.

You can unlock great delivery business advantages with efficient processes and increased productivity.

Some Advantages of Efficient Processes

Here we have filtered the best advantages of efficient processes. 

1. Increased delivery efficiency

Your workforce can achieve better delivery efficiency and minimize errors during delivery operations. Improved and efficient processes can ensure on-time deliveries and quality customer experience and help you scale your business.

With increased delivery efficiency, you can earn great business profits and stand out from other delivery businesses for better business results.

2. Improve peak delivery season results

Irrespective of the niche of your delivery business, you may encounter peak seasons during your business journey. An efficient delivery process can help you break down the complexities and ensure you utilize the opportunity in your business industry.

Once you handle your peak delivery season, you are ready to scale your business and current process.

3. Deliver better customer experience

Apart from scaling your delivery business operations, you don’t compromise on the quality of customer experience with efficient processes. You can establish a strong relationship with your audience to strengthen your customer base.

Once you retain your customers, you can minimize customer acquisition costs and increase profits.

A dedicated route planner can help you create efficient delivery processes and unlock the above-listed benefits for your business. But choosing the best delivery route planner can be difficult, so our team has done the research for you.

Increase Your Delivery Efficiencies with Upper

Upper Route Planner is an excellent delivery route planning and optimization software to assist you to create and leverage efficient delivery processes. 

It can help you minimize the time and effort during multiple-stops routing. Using Upper, you can increase the productivity and effectiveness of your delivery drivers.

The multiple-stop route planning software can assist you in bypassing the dependency on manual route planning and transform the inefficiencies in your business workflows.

Try the 7 days free trial and witness the potential of the Upper Route Planner.

Boost Your Delivery Process Efficiency with Upper

Lessen your efforts in managing multi-stop deliveries by using Upper’s fully automated delivery process. Give delivery instructions, reassign routes, or analyze your driver’s performance anytime on Upper.


Process efficiency is important for your business to improve with the changing business ecosystem, consumer demands, and competition. Higher process efficiency can help you handle the rising delivery demand and make better decisions.

Once you improve your existing business process and increase the output of the entire process, you make it effective. Hiring project managers and a skilled delivery workforce can help you achieve an improved process. You can also integrate the latest tools and technologies to achieve your desired process efficiency results.

Process efficiency refers to an optimal process in your business workflow. A process can become more effective if you execute it correctly and achieve the desired outcome with finesse.


Improving your business processes has become essential to sustain in the competitive business environment. 

It can ensure your workforce delivers a quality customer experience and helps to scale your delivery business. 

You can handle the complexities of your industry and utilize the potential to achieve your desired numbers. 

You can choose Upper Route Planner to increase the delivery process efficiency and unlock great potential for your delivery business. 

Access the 7 days free trial to experience the software.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.