How to Evaluate Delivery Drivers’ Performance? 7 Best Driver KPIs

keyKey Takeaways:

  • Make sure that you define clear performance metrics for your delivery drivers that are aligned with business goals.
  • Another thing to do is track and analyze data on daily basis to know improvement areas and drivers who need additional training or support.
  • Moreover, you can know your top performing drivers and reward them for boosting their morale for constant excellent delivery service.

The quality of your delivery service depends a lot on the performance and effectiveness of your delivery drivers. Depending on the high performance of the logistic part is not enough to ensure a great delivery experience for your customers.

You need to evaluate the delivery drivers’ performances to ensure that they work with maximum efficiency and productivity.

But how to evaluate delivery drivers’ performance?

That’s where we got you covered. We have highlighted the nitty-gritty elements that highlight the importance of evaluating delivery drivers’ performance and how you can do so. So without further ado, let’s get started with the basics.

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Business Factors Affecting Delivery Performance of the Delivery Drivers

To improve the performance of the delivery drivers, we need to get to the roots of the problem. Over 50% of the businesses are unable to fulfill the same-day delivery shipping because of the under-pressure drivers or inefficient delivery process.

So, let’s understand the factors that can dictate the performance of the delivery drivers.

1. Ineffective planning

The way you plan can directly impact the performance of the delivery drivers. If your strategizing team cannot point out the loopholes in your delivery operations and doesn’t focus on enhancing the delivery efficiency of the drivers, their productivity will degrade.

Ineffective delivery planning can cause multiple scenarios of backtracking and delayed deliveries. And that can directly impact the morale of the delivery drivers and cause a decrease in their delivery performance.

2. Lack of proper communication

Lack of proper communication

If your fleet managers cannot communicate with the delivery drivers, the real-time instruction deliveries and mentoring won’t happen, and it can cause friction in the on-ground delivery performance of the drivers.

Delivering the right instruction during an unfortunate situation can help the drivers make well-informed decisions and increase the productivity of the delivery process.

3. Lack of advanced tools

If your delivery business is not equipped with the right tools and technology, it will become difficult for the delivery drivers to order in the most optimized manner. 

Manual business processes can cause inefficiency and result in delivery delays from the delivery drivers, affecting your overall business operations and revenue numbers.

2. No training

Lack of training and periodic educational sessions doesn’t help the delivery drivers expand their knowledge and be aware of the latest updates and changes in the delivery industry.

The delivery drivers are stuck with the ineffective traditional methods for handling the rising customer and industry demands.

These are the major roadblocks that can affect the delivery performance of your drivers. And periodic evaluation of delivery drivers’ performance can give crystal clear ideas about these inefficiencies in your delivery business.

That’s not it.

Let’s dive further deep and understand what other reasons make delivery driver performance evaluation necessary.

Why is it Important to Evaluate the Delivery Drivers’ Performance?

Evaluating the delivery drivers’ performance can drive multiple short-term and long-term benefits for your business and workforce. Look at a few:

1. Spotting strengths and weaknesses

Measuring different key performance indicators can help you spot the strengths and the weaknesses of your drivers. It can help you strategize the best possible ways to improve their low points and help them deliver higher productivity during their work hours.

Evaluation can help paint a more comprehensive picture of the on-ground workforce and help you figure out the right touchpoints where you can channel their strengths for your business success.

2. Help achieve delivery excellence

You can multiply the productivity of your delivery drivers, resulting in a better on-time delivery experience for your customers. Proper evaluation of the driver’s performance can help you utilize your resource in an optimized manner and help streamline your business delivery process.

Better delivery services can result in matching the customer satisfaction and experience levels. You can stand out from the rest of the 50% of businesses that cannot deliver last-mile deliveries on time.

3. Create an organized workforce

With valuable insights into the performance of the delivery drivers, you can help the on-ground workforce to accomplish their assigned package delivery task on time and boost their productivity. 

With proper attention given to individual workforce members, you’ll create a strong team of experts to help you achieve your business delivery goals and deliver the best-in-class delivery experience.

But if you want to achieve these benefits, you need to perform regular delivery driver performance checks using the key performance indicators for better results because delivery performance affects revenue of the business.

So, let’s go through the top KPIs to measure the delivery performance of your courier drivers or truck drivers.

Top Key Performance Indicators to Evaluate Delivery Driver Performance

There are over 1,300,000 delivery drivers in the United States, and different drivers have different capabilities, experience, and education. 

Businesses need to ensure that the drivers work efficiently and complete the assigned delivery tasks on time. Here are the KPIs that help you analyze the performance.

1. Excessive idling

The first on the list is checking the idling span of the vehicle. If your driver leaves the engine idle for a long time, it decreases the vehicle’s fuel efficiency. 

You want your drivers to reduce the engine’s excessive idling, which can benefit the environment and your business bottom line.

2. Out-of-route miles

You don’t want your drivers to go out of route and increase the time and delivery cost of the order. You should compare the designated driving route and the allotted route with the driver. 

It will help you minimize the wasteful ineffective driving where drivers go out of the designated route for multiple reasons. Using a professional route planner can help you get the real-time visibility of the driver’s location and help you escape the comparison part.

3. Number of stops

Tracking the daily pick-up and drop-off stops per vehicle can help you measure your future route planning and optimization efficiency. 

You can focus on different vehicles with a maximum number of stops to help the drivers get a better delivery schedule to finish the delivery process in minimal time and with maximum efficiency.

4. Time at each stop

You need to calculate the total time spent on delivering the courier at individual stops by the delivery drivers. If the time spent by the drivers is on the higher end, that indicates inefficiency in your delivery process.

You need to calculate the sweet spot and instruct your delivery drivers to achieve swift and professional deliveries. The average delivery time for drivers at a single stop is 1-2 minutes to deliver the package.

But most of the delivery drivers take over 5 minutes to complete the manual redundant delivery process at every stop. 

You need to evaluate the time taken by your delivery drivers and look for modern-day technology solutions to minimize the gap between the ideal and on-ground delivery time.

5. Schedule adherence

One of the vital factors that can decide the productivity of your delivery drivers is the schedule adherence by your drivers. You need to check whether or not they are sticking to the set schedule.

Try to figure out the reasons that indicate poor adherence by the delivery driver. There can be multiple reasons, like drivers taking multiple breaks, going off-route, and taking too much time at different delivery stops.

Oil your delivery system to remove this friction for better customer satisfaction and improve delivery performance.

6. Speeding


You need to use speed monitoring tools or GPS tracking to tell your drivers to adhere to the speed limits. If they, unfortunately, cross the limits, it can land the vehicle and the driver in legal difficulties that will result in delayed deliveries of your customer orders.

Also, you need to check whether or not the driver is lagging behind the schedule. Use automated tools that deliver notifications to the drivers and alert them to speed up the process.

7. HOS exceptions

There are specified hours of service (HOS) allotted by the law for the drivers. You need to ensure that the drivers exceed the limit set for the number of hours they have to put in. There can be exceptions in adverse weather conditions or emergency deliveries, but not for regular day-to-day delivery tasks.

Also, poor driver productivity raises a red flag if the drivers put in less effort and do not complete the set work hours.

You need to address the problems and roadblocks causing these issues and work towards providing a prost frequently asked questionsoductive work environment for your delivery drivers.

One such means of transforming the productivity levels of your delivery process is by using dedicated route planning and optimization software.

How Can Route Planning and Optimization Software Help You Get the Best Delivery Results?

  • Route planning and optimization software solutions are excellent for your business to get optimized and the shortest path for your multi-stop delivery process within a few clicks. It analyzes weather and traffic conditions, vehicle and driver performance, and order priority to deliver you the best delivery path.
  • You can dispatch multiple delivery paths to different drivers within a few clicks. It can help you create a robust communication channel that can help you scale your delivery business with finesse.
  • A route planning and optimization tool helps you bypass the hurdles caused by manual route planning and delivers tailored performance reports of your delivery process, success rate, employee performance, and other metrics to make well-informed decisions.

Don’t you want that for your online delivery business?

But before choosing one out of hundreds of delivery tools available in the market, let us answer some of the most frequently asked questions.

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You can evaluate delivery services by checking the different key performance indicators that can help you measure delivery performance. You’ll get a complete idea about your delivery operations where you can improve the delivery experience of your customers.

Key metrics for courier delivery are driver time, customer satisfaction rating, expected delivery date, average delivery distance, and accurate delivery windows.

To improve the fleet performance of your business, you need to include advanced and latest technology tools in your delivery ecosystem. You can optimize your existing delivery ecosystem by in-depth analytics and creating a productive work environment in your online delivery business.

The delivery performance index is the standard KPI measurement used in the supply chain to measure customer demand fulfillment.

Delivery performance is vital in logistics because it gives you a holistic view of the performance of different elements of your delivery department. You can analyze the strengths and weaknesses to optimize your delivery performance to deliver an enhanced delivery experience to your customers.

Track driver’s Performance with the Help of Upper Route Planner

Being one of the leading route planning and optimization software, Upper Route Planner is an advanced and professional asset that offers a simple-to-use interface with the powers of a premium route planner.

The effective pricing and plethora of exceptional route planning and optimization features help it stand out from other tools. You can export up to 500 delivery addresses from Excel sheets for quick optimized route planning within a few clicks.

It can assist you to increase the productivity of your delivery drivers by up to 40% and help your business deliver more packages in day-to-day operations.

So, what’s making you wait?

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Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.