If you are comparing Upper vs Tookan, you are evaluating two delivery management platforms that take fundamentally different approaches to pricing, feature inclusion, and operational focus. Both tools help delivery teams manage dispatch and tracking, but they serve different needs. Tookan is an on-demand dispatch platform from the Jungleworks ecosystem. It charges per task, includes unlimited agents on all plans, and treats route optimization as a paid add-on. Upper is a delivery operations platform with route optimization included on every plan, proof of delivery with photo, signature, and barcode scanning, and transparent per-user pricing with no task caps. The core question is not which tool has more features. It is whether your operation needs on-demand gig-style dispatch with white-label branding or planned route optimization with proof of delivery and predictable costs. This delivery management software comparison breaks down features, pricing, real user reviews, and use-case fit so you can find the right tookan alternative or confirm it is the better choice for your team. Table of Contents How We Compared Upper vs Tookan An Overview of Upper and Tookan Upper vs Tookan: Feature-by-Feature Comparison Upper vs Tookan: Pricing Comparison What Users Say About Upper vs Tookan Where Upper Is the Better Choice Where Tookan Is the Better Choice Upper vs Tookan: Which One Is Right for You? How to Switch From Tookan to Upper Get Route Optimization, Proof of Delivery, and Predictable Pricing With Upper Frequently Asked Questions How We Compared Upper vs Tookan This comparison is based on research, not opinion. We evaluated both platforms across the dimensions that matter most when a delivery team is choosing between tools. Here is how we approached the comparison: Compared feature sets across route optimization, dispatch, tracking, proof of delivery, customer notifications, and white-label branding using both platforms’ current documentation Analyzed pricing models, total cost of ownership, and per-task vs per-user costs at common delivery volumes (300, 1,000, 3,000, and 6,000 tasks per month) Reviewed verified user feedback on G2 and Capterra, focusing on reviews published within the last 12-18 months Evaluated onboarding experience, driver app quality, integration options, and customer support responsiveness The comparison below covers every dimension a delivery team evaluates before committing to a platform. An Overview of Upper and Tookan Upper and Tookan both help delivery teams manage operations, but they approach the problem from different angles. Upper is a delivery operations platform for teams managing multi-driver fleets with features spanning route optimization, dispatch, GPS tracking, proof of delivery, and customer notifications. Tookan is an on-demand dispatch and delivery management platform from the Jungleworks ecosystem, built for businesses that need white-label customer tracking, auto-dispatch, and per-task pricing with unlimited agents. Aspects Upper Route Planner Tookan Best For Small to mid-size delivery fleets (1-50+ drivers) On-demand dispatch with white-label customer tracking (1-50+ agents) Pricing Model Per user/month Per task/month (with unlimited agents) Starting Price $40/user/mo (Starter, annual) $39/mo (Early Stage, 300 tasks, annual) Free Trial 7-day free trial, no credit card 14-day free trial, no credit card G2 Rating 4.8/5 4.2/5 Driver App iOS and Android iOS and Android Route Optimization Included on all plans Paid add-on on all plans Key Strength Complete delivery workflow: optimize, dispatch, track, POD, notifications On-demand auto-dispatch with white-label branding and unlimited agents Upper and Tookan overlap on dispatch and tracking but diverge significantly in pricing model and feature inclusion. Tookan excels at on-demand dispatch with white-label customer tracking and unlimited agents on all plans. Upper includes route optimization, proof of delivery with photo, signature, and barcode scanning, and transparent per-user pricing. The feature comparison below shows exactly where each platform leads. See it in action Get Route Optimization, POD, and Dispatch on Every Plan Upper includes route optimization, one-click dispatch, GPS tracking, and proof of delivery with photo, signature, and barcode scanning. No paid add-ons required. Try for Free → Upper vs Tookan: Feature-by-Feature Comparison Both platforms handle dispatch and tracking, but they differ significantly in what is included vs. what costs extra. Tookan provides on-demand dispatch and white-label branding but charges separately for route optimization. Upper includes route optimization on all plans along with proof of delivery and barcode scanning that Tookan does not offer. The table below shows where each platform delivers and where it does not. Feature Upper Route Planner Tookan Route Planning & Optimization Multi-Stop Route Optimization Yes (all plans) Paid add-on (all plans) Multi-Driver Optimization Yes (up to 30 drivers) Paid add-on Time Windows Yes (Professional+) Not documented Traffic-Aware Routing Yes Not documented Avoidance Zones Yes (Optimize+) No Dispatch & Tracking One-Click Dispatch Yes No (auto-dispatch model) Auto-Dispatch / Auto-Assignment No Yes (all plans) AI Driver Assignment Yes (Optimize+) No Live GPS Tracking Yes (Professional+) Yes (all plans) Real-Time Route Updates Yes No Proof of Delivery Photo Proof Yes (Professional+) Not documented Electronic Signature Yes (Professional+) Not documented Barcode Scanning Yes (Professional+) No Customer Communication SMS Notifications Yes (add-on) Yes (included) Email Notifications Yes (add-on) Yes (included) Customer Live Tracking Yes (add-on) Yes (white-label, paid add-on) White-Label & Branding White-Label Customer Portal No Yes (paid add-on) White-Label Driver App No Yes (paid add-on) Data & Integrations Spreadsheet Import (CSV/Excel) Yes Yes Shopify Integration Yes Yes WooCommerce Integration No Yes Zapier Integration Yes No API Access Enterprise plan Yes (all plans) Limits Driver/Agent Cap Up to 30 per optimization Unlimited (all plans) Task/Order Cap per Month Unlimited 300-6,000 (plan-dependent, overages extra) Tookan leads in on-demand auto-dispatch, white-label branding, unlimited agents, and customer notifications included on all plans. Upper leads in route optimization (included, not a paid add-on), proof of delivery with barcode scanning, and transparent pricing with no task caps. The decision comes down to whether you need on-demand dispatch with white-label branding or planned route optimization with proof of delivery and predictable costs. Upper vs Tookan: Pricing Comparison Upper and Tookan use fundamentally different pricing models. Tookan charges per task with unlimited agents, while Upper charges per user with unlimited tasks. Tookan’s per-task pricing looks affordable at low volumes but scales unpredictably as delivery volumes grow, especially once overage fees and paid add-ons like route optimization and white-label branding are factored in. Aspects Upper Route Planner Tookan Pricing Model Per user/month Per task/month (unlimited agents) Entry Plan $40/user/mo (Starter, annual) $39/mo (Early Stage, 300 tasks, annual) Mid-Tier Plan $48/user/mo (Professional, annual) $99/mo (Startup, 1,000 tasks, annual) Growth Plan $71/user/mo (Optimize, annual) $249/mo (Growth, 3,000 tasks, annual) Top-Tier Plan Enterprise (custom) $399/mo (Standard, 6,000 tasks, annual) Route Optimization Included on all plans Paid add-on (additional cost on all plans) Overage Fees None (unlimited tasks) $0.06-$0.14 per task over limit Free Trial 7-day, no credit card 14-day, no credit card Here is how tookan pricing compares to Upper at common delivery volumes, using Upper’s Professional plan (which includes GPS, POD, and dispatch) against Tookan’s base plan costs before add-ons: Scenario Upper (Professional) Tookan (Annual) Notes 1 driver, 300 tasks/mo $48/month $39/month (Early Stage) Tookan cheaper, but route optimization is extra 3 drivers, 1,000 tasks/mo $144/month $99/month (Startup) Tookan cheaper on base, no route optimization included 5 drivers, 3,000 tasks/mo $240/month $249/month (Growth) Close in price; Upper includes route optimization 10 drivers, 6,000 tasks/mo $480/month $399/month (Standard) Tookan cheaper on base, but add route optimization add-on Tookan’s base pricing is competitive at higher volumes because unlimited agents are included. However, Tookan’s base price does not include route optimization, which is a paid add-on on every plan. Once you add route optimization, white-label branding, and other add-ons, Tookan’s total cost increases well beyond the base plan price. Upper’s per-user pricing includes route optimization, proof of delivery, and dispatch on every plan, making total cost more predictable. For teams that need route optimization (not just dispatch), Upper’s all-inclusive pricing avoids the add-on cost creep that multiple Tookan users have reported. You can review Tookan’s full pricing breakdown on their pricing page. See it in action Route Optimization Included on Every Plan, No Add-On Fees Upper's per-user pricing includes route optimization, dispatch, GPS tracking, and proof of delivery with no task caps or overage fees. See how it compares for your team. Book a Demo → What Users Say About Upper vs Tookan We reviewed verified user feedback across G2 and Capterra. Upper holds a 4.8/5 rating on G2. Tookan holds a 4.2/5 rating on G2. Reviews below are sourced from G2 and Capterra, focusing on feedback published within the last 12-18 months. What Users Say About Upper What I love most about Upper Route Planner is its real-time tracking. It changed how we manage our deliveries, now we can see where our drivers are without buying any additional hardware. Also, the Import spreadsheet feature is good for us, as we have all data on Excel, which we just drag to Upper. Manas and his Team are attentive, positive and always willing to help solve our company's ever-changing needs to get our service and install teams on the road and back home on time with maximum travel efficiency. They are out of the box thinkers when it comes to our vision on how we can best use their software. Upper Inc planner took our excel sheets that we used before and upload in a seamless ways. There was no extra setup cost of this migration. Their customer support team was soo responsive during the whole migration process. Users highlight Upper’s real-time tracking without additional hardware, seamless Excel migration with no setup cost, and responsive customer support that actively solves evolving business needs. What Users Say About Tookan We have been working alongside Jungleworks for almost 5 years now. As a tech-based food delivery company, we rely on seamless logistics and efficient operations to keep our customers satisfied. Jungleworks has been an excellent partner in helping us streamline our delivery process with the intuitive and reliable Tookan platform. I have submitted a ticket over 45 days ago and still haven't received any updates. My ticket status remains 'NEW,' and when I reached out via live chat, I was promised a response within 24 hours, which never happened. The lack of timely and effective support is frustrating and unacceptable. This is the first time in my life I've encountered a SaaS with such poor support. I will definitely consider switching to another service. We've been a very long customer of them for almost 4 years, and we have a signed contract with them specifying the renewal terms and conditions for our renewal. Out of sudden, they decided to bill us for a hefty amount for renewal, which was no where mentioned in the contract during signup. The increase is more than 20X. Long-term users praise Tookan’s reliable dispatch platform and user-friendly driver app for food delivery operations. However, critical reviews reveal severe support failures with tickets ignored for 45+ days and billing disputes where renewal costs increased 20x without contract justification. Where Upper Is the Better Choice Upper and Tookan share common ground on dispatch and tracking, but Upper pulls ahead in several areas that directly affect daily operations and total cost. Here is where Upper has a clear advantage. 1. Route Optimization Included on All Plans Upper includes multi-stop route optimization on every plan, from Starter through Enterprise. Tookan charges route optimization as a paid add-on on all plans, meaning teams pay the base subscription plus an additional fee just to access route optimization. For any delivery operation where efficient routing directly impacts fuel costs and driver time, Upper eliminates an add-on cost that Tookan treats as extra. 2. Proof of Delivery With Photo, Signature, and Barcode Scanning Upper supports photo proof, electronic signature, and barcode scanning on the Professional plan and above. Tookan does not document proof of delivery or barcode scanning as available features. For operations handling high parcel volumes, regulated goods, or any scenario where delivery verification reduces disputes and returns, Upper provides a complete POD workflow that Tookan does not offer. 3. Transparent Per-User Pricing With No Task Caps Upper charges a flat per-user rate with unlimited tasks on all plans. There are no overage fees, no task-based billing tiers, and no surprise costs as delivery volumes grow. Tookan’s per-task model creates variable monthly costs with overage fees ranging from $0.06 to $0.14 per task over the plan limit. For growing operations, Upper’s pricing stays predictable regardless of volume. 4. Responsive Customer Support Upper’s G2 reviews consistently highlight responsive support and fast resolution times. Tookan’s G2 reviews include multiple reports of severely unresponsive support, with tickets remaining in “NEW” status for 45+ days and billing disputes going unresolved. For teams that depend on their delivery platform daily, support responsiveness is a critical operational factor. Where Tookan Is the Better Choice Tookan has genuine strengths that make it the better fit for certain operations. Here is where Tookan has a clear advantage over Upper. 1. Unlimited Agents on All Plans Tookan includes unlimited agents (drivers) on every plan, from Early Stage through Enterprise. This is a genuine advantage for operations with large or variable driver pools, such as gig-economy fleets or seasonal operations that scale up and down. Upper supports up to 30 drivers per optimization, which works well for most small to mid-size fleets but may require workarounds for very large teams. 2. On-Demand Auto-Dispatch for Gig-Style Operations Tookan is built for on-demand, real-time task assignment, automatically dispatching orders to the nearest available agent as they come in. This is ideal for food delivery, courier services, and other gig-style operations where orders arrive continuously throughout the day. Upper focuses on planned route optimization, where stops are batched and optimized before dispatch, which is better suited for scheduled delivery operations. 3. White-Label Customer Tracking Portal Tookan offers white-label branding for both the customer tracking portal and the driver app (as paid add-ons), allowing businesses to present delivery tracking under their own brand. This matters for companies where brand consistency across the customer experience is a priority. Upper does not currently offer white-label branding options. 4. Lower Entry Price for Low-Volume Operations Tookan’s Early Stage plan starts at $39/month for 300 tasks with unlimited agents, making it one of the most affordable entry points for businesses just starting with delivery management. For operations processing fewer than 300 tasks per month, Tookan’s base cost is comparable to or slightly lower than Upper’s $40/user/month Starter plan, with the added benefit of unlimited agents from day one. Upper vs Tookan: Which One Is Right for You? The right choice depends on your operation type, delivery volume, and whether you need planned route optimization or on-demand dispatch. Here is a breakdown by use case: Use Case Better Choice Why Planned delivery routes needing optimization Upper Route optimization included on all plans; Tookan charges it as a paid add-on On-demand food delivery or courier dispatch Tookan Built for real-time auto-dispatch with unlimited agents Teams needing proof of delivery and barcode scanning Upper Photo, signature, and barcode POD; Tookan has no documented POD Gig-economy fleets with variable driver pools Tookan Unlimited agents on all plans vs Upper’s per-user pricing Growing operations needing predictable costs Upper Flat per-user pricing with no task caps or overage fees Businesses needing white-label customer tracking Tookan White-label branding for tracking portal and driver app Teams that depend on responsive customer support Upper Consistently positive support reviews vs Tookan’s documented support issues Low-volume operations under 300 tasks/month Tookan $39/mo with unlimited agents is the most affordable entry point Whether you found this tookan vs upper comparison because you are outgrowing Tookan or evaluating both for the first time, the table above should clarify the fit. If you are currently on Tookan and need route optimization without paying for an add-on, switching is straightforward. How to Switch From Tookan to Upper 1. Export Your Data From Tookan Export your task history, customer addresses, and agent data from Tookan’s dashboard. Save your stop lists and delivery records in CSV or spreadsheet format for import into Upper. 2. Import Into Upper Upload your CSV or Excel file directly into Upper. Upper validates addresses, catches duplicates, and organizes stops automatically. No manual re-entry required. Most imports complete in under a minute, even with hundreds of addresses. 3. Set Up Your Team Add driver profiles, configure vehicle settings, and set up delivery zones. Enable proof of delivery with photo, signature, and barcode scanning on the Professional plan to unlock features Tookan did not offer. 4. Run Your First Optimized Route Upload your stops, set time windows and constraints, and optimize. Dispatch routes to drivers with one click. Route optimization is included on every plan, so there is no add-on to purchase. Most teams complete their first optimized route within an hour of setup. See it in action Switch From Tookan and Get Route Optimization on Day One Import your stops via CSV, set up your team, and start optimizing routes immediately. Upper includes route optimization on every plan with no add-on fees or task caps. Try for Free → Get Route Optimization, Proof of Delivery, and Predictable Pricing With Upper Tookan is a capable on-demand dispatch platform. Its unlimited agents on all plans, real-time auto-dispatch, and white-label branding make it a strong choice for gig-style delivery operations that need real-time task assignment and branded customer tracking. For delivery teams that need route optimization included on every plan, proof of delivery with barcode scanning, and predictable per-user pricing without task caps or overage fees, Upper provides the complete delivery workflow in one platform. Route optimization, one-click dispatch, live GPS tracking, proof of delivery with photo and signature capture, and customer notifications are all included without paid add-ons. Upper Crew handles multi-driver fleets with centralized dispatch, workload balancing, and performance analytics. Upper Solo serves independent drivers with mobile-first route optimization. Both scale with your business, so you do not need to switch platforms as your operation grows. If you are managing a delivery team and need more than on-demand dispatch, book a demo to see how Upper handles your delivery operation end to end. Frequently Asked Questions 1. How much does Tookan cost compared to Upper? Tookan uses per-task pricing starting at $39/month for 300 tasks (Early Stage, annual) with unlimited agents. Higher plans include Startup ($99/mo, 1,000 tasks), Growth ($249/mo, 3,000 tasks), and Standard ($399/mo, 6,000 tasks). Upper uses per-user pricing starting at $40/user/month (Starter, annual) with unlimited tasks. The key cost difference in this upper vs tookan comparison: Tookan’s base plans do not include route optimization, which is a paid add-on on all plans. Upper includes route optimization on every plan. 2. What are the main differences between Upper and Tookan? Upper is a delivery operations platform with route optimization, dispatch, GPS tracking, proof of delivery, barcode scanning, and customer notifications. Tookan is an on-demand dispatch platform with auto-assignment, white-label branding, and unlimited agents. Upper charges per user with unlimited tasks; Tookan charges per task with unlimited agents. Upper includes route optimization on all plans; Tookan treats route optimization as a paid add-on. Upper offers proof of delivery with barcode scanning; Tookan does not document POD capabilities. 3. Does Tookan include route optimization on all plans? No. Route optimization is a paid add-on on every Tookan plan, from Early Stage through Enterprise. The base subscription covers dispatch, tracking, and customer notifications, but teams must pay extra for route optimization. Upper includes route optimization on all plans at no additional cost. 4. Is Tookan better for on-demand delivery than Upper? Yes. Tookan is purpose-built for on-demand, real-time task dispatch with auto-assignment to the nearest available agent. It supports unlimited agents on all plans and offers white-label customer tracking. Upper focuses on planned route optimization, where stops are batched and optimized before dispatch. For gig-style operations like food delivery or on-demand couriers, Tookan’s real-time dispatch model is the stronger fit.
