More and more people are embracing online buying as a result of the proliferation of e-retail establishments and online payment systems. By the year 2021, online buyers will account for 2.14 billion people or 28% of the world’s population.
As with the growth in online retailing, the consumer expectation for same-day or next-day delivery is growing in tandem. Companies such as Amazon are always looking for ways to improve their delivery times in order to keep up with the competition.
So to compete in the market and remain one step ahead of the competition and meet client demand and ensure customer happiness, you’ll need a delivery driver with extensive knowledge and a high level of expertise.
Thus, to help you, we have compiled a significant delivery drivers checklists that will help you hire the best delivery driver for your business.
Table of Contents
- Why Hire Delivery Drivers?
- 5 Things To Consider While Hiring A Delivery Driver
- Delivery Drivers Training: Train Your Driver To Set A New Example Of Success
Why Hire Delivery Drivers?
Hiring the right delivery driver can help your business grow in many ways. Here are some benefits that hiring a delivery driver will provide:-
- By delivering food in a timely and friendly way, you can provide great customer service and build customer loyalty.
- Make sure orders are delivered on time and in good condition.
- Communicate any problems or delays that happen, and solve problems quickly.
- The best way to show your company’s excellence and professionalism are to drive safely, make good decisions, and treat customers with respect.
5 Things To Consider While Hiring A Delivery Drivers
1. Check Driver’s Credential
Any driver who works for you needs to have a clean driving record and adequate vehicle insurance. A good rule of thumb while hiring a delivery driver is to look for current insurance and no moving violations on the driver’s record in the last 12 months. Keep in mind that if your driver is involved in an accident, it will negatively affect your business.
2. Must-Have Driving License
Anyone who works as a delivery driver must have a driving license. Forget degrees and formal education. They’re good to go as long as they have a driver’s license.
While hiring a delivery driver, you should look for a driver with a legitimate license. It’s critical to confirm that your driver is authorized to drive heavy motor vehicles before allowing them to operate any apparatus (HMV). In these instances, it is best to look for a truck driver as a candidate.
Delivery vans, on the other hand, are considered LMVs and only require a basic driver’s license to operate.
3. The Driver Appearances
Like personality, the appearance of a driver also matters a lot. You want a delivery driver who will put forth a clean-cut appearance so that you can send your driver to your customer and talk with them confidently.
4. Excellent Interaction Power
Customer interaction is a vital part of the delivery drivers’ job, and they must speak with customers regularly if they want to provide excellent customer service. The driver must be able to answer any questions that the customer may have about their delivery to maintain consistency in politeness,
The delivery driver should know how to deal with the situation and provide an appropriate solution if a customer is unsatisfied with the purchase.
5. Vehicles’ Ownership
The delivery drivers who have their own bikes are a boon. A driver who uses his or her own vehicle must decide how to ensure that the business logo and brands are attached to the vehicle. For instance, placards, magnets, and car-top signs are all options.
However, before commencing slap your brand onto the car, check its condition. Is the condition of the car good for the representation of you and your company? All these things you have to keep in mind before hiring delivery drivers.
Delivery Drivers Training: Train Your Driver To Set A New Example Of Success
Once you have confirmed that the candidate is a good fit for you, it’s time to put them through training. So, send them the relevant paperwork to sign, which will vary depending on if they’re an employee or an independent contractor. Training a delivery driver is one of the critical parts of the business to ensure your companies’ success.
Your business will expand and succeed if you train your driver in the appropriate manner. When your driver gains proficiency through training, you’ll be able to provide service more quickly, saving you money and time while also pleasing your customers. Most importantly, the driver understands the value of performing their duties to the best of their abilities also.
Here are the four main things to consider for your delivery driving training checklist programs:
- Customer Service Training
- Software Training
- Process and professional training
- Health and safety training
Let’s understand these points one by one and uncover what you can do to deliver better delivery training courses.
1. Provide Them With Excellent Customer Services
One of the most important things for drivers to learn is to provide excellent customer service. The value of the freight being delivered is one of the most vital aspects of delivery training knowledge (regardless of what that is). They are your client’s last link.
So they should think about how they create relationships while on the road. Don’t obstruct driveways and dress professionally.
Your most effective drivers will treat their route as their own. Those who are considerate of their packages and their interactions with visitors.
Everyone loses when your drivers treat customers like simple messengers rather than integral parts of the experience. So, through your delivery driver training program, establish a sense of accountability.
2. Software Training
The next step to train your driver is using the delivery management platforms. Most delivery businesses want new drivers to utilize certain delivery management apps. But not all drivers are tech-savvy.
A good delivery driver training checklist includes time to learn navigation software. Managing all drivers and routes with a single software is hugely beneficial in a time when gig workers have different navigation preferences.
Supervisors should ride with drivers and recruits frequently to check the program is working properly. Getting from A to B becomes much more difficult while on the road.
Set up all delivery drivers with an internal route optimization tool that is easy to use. Drivers at many delivery services are provided with GPS and location-tracking equipment to use while on the road.
The best software to have is something that doesn’t require hardware support and can be operated using the driver’s mobile phone.
However, It is not enough that the software is used for optimizing routes correctly, it must allow you to
- Schedule deliveries for months in advance;
- Navigate using platforms like Google Maps or Apple Maps
- Send delivery notifications to customers using SMS or email, and
- Record proof of delivery.
This is where a route planning software like Upper Route Planner helps last-mile delivery businesses. It not only provides optimized routes but supports your business in providing a good customer experience and streamlining your delivery processes.
3. Train Them To Think like A Professional Driver
It is crucial to teach new drivers how to use delivery tools, but it’s equally important to instill in them a professional courier’s mindset.
Professional drivers don’t drive like everyone else. They don’t just get in the car and follow the GPS until they arrive at the destination. There’s much more to it than that.
Thus, without adopting a role as a professional delivery driver, the drivers will make subtle but significant mistakes. Delivery drivers are making dozens, and possibly close to a hundred stops per day. This means a relatively small 2-3 minute error per stop can significantly delay deliveries overall.
These 2-3 minutes of error can deprive the driver to provide the customers with the best experience. So to reduce the risk of time-draining mistakes, teach the driver how to load and unload their vehicles and how to navigate routes in real-time.
4. Health And Safety Training
In any delivery driver training program, personal and safety training are the cornerstones of success. In the sophisticated and fast-paced world of deliveries, you won’t be a good fit. As a result, hiring the best drivers is the first step in educating drivers about safety.
Your delivery driver training checklist may involve classes in safe driving, driver safety, and defensive driving. This portion of your delivery driver training will always be different based on the size and quality of your company’s operations.
For instance, drivers of long-haul trucks on the Sydney to Melbourne route and courier drivers who circulate through the Sydney CBD will receive distinct safety training.
When it comes to educating drivers about health, there is something we all can learn from UPS driving programs. UPS stands for United Parcel Service and their driver are responsible for delivering packages to customers in a timely and professional manner.
So now you are aware of the delivery driver checklist and also the tricks on how to train them. Make use of these tips and tricks, to increase the reach of your business.
Upper Route Planner
A Simple-to-use route planner that every one is talking about.
- Save up to 95% of planning time
- Save up to 40% of time on the road
- Plan 500 stops at once
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Yes, on-the-job training helps delivery drivers feel more confident about their profession. It also helps them prepare for potentially unpleasant circumstances on the road. Professional driver training helps new drivers succeed and execute their jobs better.
To become a delivery driver, you will need
- The ability to organize time and workload.
- The ability to work well with others.
- To be thorough and pay attention to detail.
- The ability to accept criticism and work well under pressure.
- Knowledge of transport methods, costs, and benefits.
- Set Priorities
- Stick To Commitment
- Leverage Drivers’ Input
- Minimize Wasted Space and Time
- Minimize your chance of error
- Reduce paperwork and guesswork
Customers want a delivery that is timely, accurate, and professional. As a delivery driver can give that exceptional client experience by combining the right delivery service with the appropriate delivery tools and training.
How Upper Route Planner Can Help You Grow Your Business?
Upper Route Planner is an all-in-one software that can help you plan and optimize your routes quickly and efficiently. It can give you highly accurate and shortest route plans. It has a simple and easy-to-use UI/UX that makes it easy to navigate the dashboard and improve your delivery operations.
- It cuts the route planning time for bulk deliveries with finesse by 95%.
- It increases the productivity of your workforce by 40% to use your resources wisely.
- You can export up to 500 delivery addresses from an excel sheet.
Get access to the free 7-day trial and scale your delivery business to heights you can’t even imagine.