How to Avoid Missing a Delivery: 12 Tips to Ensure Timely Deliveries

keyKey Takeaways:
  • Accurate delivery information prevents missed deliveries.
  • Route optimization software minimizes delivery delays.
  • Proactive communication enhances successful deliveries.

Have you ever faced a situation where you were eagerly waiting for the delivery and found a note “Sorry we missed you” in your mailbox, or you got a notification about failed delivery? This must be really frustrating, isn’t it? 

This situation is something like you went for your much-awaited movie, and suddenly the power cuts off. The convenience of online shopping and home deliveries is undeniable, but the problem of missed deliveries is still there.

Missing delivery can disrupt your customer’s plans and delay their access to what could be important items, gifts, or anything important. It is one of the most common issues that affect many of the customers worldwide. 

Herein we will give attention to why missed deliveries occur and discuss tips on how to avoid missing delivery. Let us first understand what a missed delivery is.

What is Missed Delivery?

A missed delivery refers to a situation in which a package or shipment that was scheduled for delivery fails to reach its intended recipient or location on the specified delivery date or time. It typically occurs when the recipient is not present at the designated delivery address to accept the package or when there are other unforeseen circumstances that prevent successful delivery.

The most common reason for missing or failed delivery attempts is the receiver’s absence, weather conditions, and much more. However, a missed delivery can affect any retail or delivery business in a way that may affect customer loyalty. Here are some common reasons for a missed delivery:

1. Documentation mistakes

Human errors in the documentation process, like misspelled addresses, insufficient information added, incorrect order forms, and many others, can cause roadblocks for your delivery drivers. These mistakes can be from the customer’s end or your in-house team during the transit process, but it needs to be checked thoroughly by the delivery carrier.

2. System failure

Your order processing is dependent on the platform you have for your brand. If you frequently experience system failures, your customers won’t get real-time information about their orders. Also, you might not respond to the orders in time, which can automatically lead to delivery deals and an awful customer experience.

3. Logistical issues

You don’t want to experience logistical issues being a delivery business; it can cause a ripple effect and disturb your entire supply chain. But because of rising demand and increased orders, your business delivery chain can experience logistical problems. Your team might encounter situations like lost or stolen packages, damaged packages, or missing packages that can hinder the expected delivery date. 

Now let us find out ways to avoid missing deliveries. 

12 Tips on How to Avoid Missing a Delivery

While there are multiple ways to avoid delivery delays or missed deliveries, here we give you some of the best tips to avoid missed deliveries and manage the delivery process. 

1. Collect accurate delivery information

When customers place orders on your platform, ensure that the system collects accurate delivery information, including the delivery address, contact number, and any specific delivery instructions. Implement validation checks to verify the correctness of the address and contact details, reducing the risk of late deliveries or missed delivery due to errors.

2. Invest in route optimization software

Route optimization software uses advanced algorithms to calculate the most efficient delivery routes for your drivers. By analyzing various factors like real-time traffic, distance, and delivery time windows, the software helps minimize delays. It ensures drivers follow optimized routes, reducing the chances of missing deliveries.

3. Driver tracking and communication

Provide customers with the ETAs to track their package and regular communication updates. When customers can monitor the progress of their delivery and receive notifications about the estimated arrival time, they can plan accordingly to be available to receive the package.

4. Delivery time slot customization

Customize your customers’ delivery time slots by giving them the opportunity to do so. By providing clients with various delivery alternatives, businesses may lessen the possibility of missing packages because recipients will be away from home.

5. Automated delivery instructions

Request delivery instructions from clients when they check out. Implement a system that automatically relays these instructions to the delivery staff, ensuring that products are delivered to specified places or left with authorized neighbors in accordance with client wishes. 

6. Get proof of delivery attempt

Get proof of delivery attempt

Important or high-value items should call for proof of delivery through e-sign or by taking an image of the fulfillment service. This increases security and lowers the chance of theft by ensuring that items are not left unattended and are delivered immediately to someone at the designated address.

7. Options to reschedule delivery

Give customers the choice to ask for a second delivery attempt or to change the delivery date if they miss the first one. Make the process simple and straightforward to use on your website or through customer service to enable clients to obtain their items even if they were not present for the initial delivery time.

8. Improve customer assistance

Deliver quick responses to questions and complaints about deliveries by offering efficient and effective customer assistance. Customers may track their products, address delivery problems, and, if necessary, receive alternate solutions from a professional support service.

9. Geofencing 

Implement geofencing technologies to notify customers when a delivery driver is nearby. By assisting consumers in getting ready to receive the product, these notifications lessen the likelihood that deliveries may be missed because recipients are caught off guard.

10. Collaboration with pickup points

To provide clients with additional pickup alternatives, collaborate with neighborhood shops or lockers. Customers can conveniently pick up their products from nearby pickup locations if they are away from the delivery address to ensure effective deliveries.

11. Weather and traffic monitoring

Weather and traffic monitoring

Keep an eye on the weather and the traffic flow to spot any potential delivery delays. Maintaining open communication with customers about any anticipated delays and offering substitute delivery options as needed will help you manage their expectations.

12. Regular training for delivery 

Conduct regular training sessions for delivery staff to stress the value of on-time deliveries and adherence to customer instructions. Delivery drivers who have received proper training are more likely to guarantee successful deliveries and provide first-rate customer service.

How Upper can Help You Avoid Missing a Delivery?

Upper is a route planning and optimization software that streamlines the delivery process with its advanced set of algorithms and intuitive features.

Here are several ways how Upper’s route planning software can help you avoid any missed delivery. 

1. Efficient route optimization

Upper provides precise turn-by-turn directions and drop-off locations to help determine the optimum delivery path.

To guarantee that your drivers never get stranded on the road and make on-time deliveries, it takes into account traffic, weather, roadblocks, avoidance areas, and many other restrictions.

So, drivers will travel less as a result, cutting down on fuel use and carbon emissions.

2. Send notifications about ETAs

Customers should be notified in advance and kept informed of the progress of their deliveries. This might not sound possible to do manually. But if you utilize Upper’s multi-stop route planner, it’s simple.

For instance, the Upper has a feature that enables users to check the progress of their deliveries. Additionally, the vehicle routing software has a feature that notifies consumers via SMS whenever their order is on its way to them or is close by.

3. Track drivers to avoid delivery delay

Routing and scheduling are just the beginning of your work. You must make sure the drivers are obeying the rules. They do not become stranded on the road due to unforeseen events like car troubles or traffic accidents.

A commercial GPS tracker included with Route4Me allows you to track company vehicles in real time with a one-second refresh. It provides real-time Dynamic Route ETAs and Dynamic Route Manifests to make tracking on-road movement simple.

4. Helps reschedule delivery 

Orders and cancellations made at the last minute may jeopardize the delivery schedule and result in missing deliveries. Additionally, manually rescheduling orders will take a lot of time.

However, Upper’s re-routing feature enables you to incorporate new orders into the current timetable effectively. That way, you can be confident that none of your deliveries will be impacted. Any modifications you make instantly sync with the drivers’ routes to their mobile phones. Drivers, therefore, never miss any updates.

Avoid Missed Deliveries With Upper

Plan multi-stop deliveries using fully automated delivery process. Get the benefit of Upper’s unique features to avoid missing deliveries.


If you miss a delivery, check for any delivery notifications or tracking updates. Most delivery services provide options for re-delivery or rescheduling. Reach out to the delivery company or use their website/app to arrange for another delivery attempt at a suitable time.

To avoid missed deliveries during busy periods, plan ahead and offer extended delivery time slots. Keep customers informed about possible delays and provide clear instructions for package tracking. Collaborate with local pickup points to offer alternative delivery options.

Encourage customers to provide accurate delivery information during checkout. Implement validation checks to verify address accuracy. In cases of missed deliveries due to incorrect addresses, promptly contact the customer for corrections or arrange redelivery after verifying the correct address.

Missed or mishandled deliveries can lead to customer dissatisfaction, negative reviews, and loss of trust. There may also be additional costs associated with re-deliveries and potential refund requests. Consistent delivery failures could harm your business reputation.

Yes, you can implement a signature confirmation system for valuable or sensitive items. Requesting a recipient’s signature upon delivery adds an extra layer of security, ensuring the package is handed over only to authorized individuals. This minimizes the risk of theft or missed delivery.


Upper is one of the leading route planning and optimization software in the industry that is mainly developed for simplifying your daily route optimization issues. 

  • Save up to 95% of the planning time and shift your focus on multiple business aspects.
  • Serve 40% more customers and enhance the productivity of your delivery workflow.
  • Get a holistic view of your logistics and transportation operation to keep everything in sync.

The other feature is the automated Estimated Time of Arrival (ETA); it notifies customers about package deliveries to avoid unexpected package delivery. Transform your delivery operations and help your workforce to collaborate to deliver a quality experience to your customers.

Get instant access to our , and never miss a delivery delay because of the scale of your business sales.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.