How to Start a Medical Courier Business in 8 Steps

keyKey Takeaways:
  • Creating relationships with local medical centers like hospitals and clinics might help you bring in frequent clients and earn a reputation as a reliable courier.
  • It’s crucial to spend money on dependable transportation and tools, such as temperature-controlled containers or GPS tracking, for the fast and safe delivery of medical supplies.
  • Providing expedited or same-day delivery options will help you draw in clients who need urgent medical deliveries.
  • You can help ensure that your deliveries are finished safely and on time by hiring trustworthy drivers who are aware of medical transportation rules.

The courier services industry has grown multifold in the last decade. In terms of revenue, the courier and delivery services stand at a whopping $149.6 billion and have seen an average growth of 6.6% in the last 5 years. Multiple industries have seen growth in demand and revenue more than what was anticipated.

E-commerce, the manufacturing industry, the healthcare industry, and pharmaceuticals are a few industries that have taken the market by storm and replaced traditional businesses by offering delivery services.

The medical courier industry is estimated to grow at a rate of 5.5% and reach $7.1 billion over the next five years. If you want to be a part of this rapidly expanding industry, this would be the right time for you to enter the market.

In this article, we will shed light on how to start a medical courier business.

What is Medical Courier Service? 

A medical delivery service business transports medical items such as medical documents, blood test results, lab specimens, prescription drugs, and human organs to medical or healthcare facilities, doctors’ offices, and laboratories for detailed analysis. In urgent cases, medical courier services deliver life-saving medical supplies at the right time. These services play a crucial role in ensuring the timely and secure delivery of essential medical supplies, especially in urgent situations.

Learn How to become a medical courier contractor in this ultimate guide.

How to Start a Medical Supply Delivery Business?

To start a medical delivery business, here are the steps you need to follow:

1. Carry out a market research

To make your start-up a thriving business model, it is crucial to master the ins and outs of your business market. By doing so, you get introduced to various opportunities that can take your business reach to higher levels. Thus, understanding market dynamics can pave the way for a successful medical delivery service.

Secondly, you must study your competitors to know about their business strategies, loopholes, and lagging areas. Studying competitors lets you know current market demands so you can plan your last-mile delivery operations accordingly. So, strategized market research is key to standing out among your competitors.

2. Fulfill licensing and legal requirements

While starting a medical courier company, you have to go through many legal requirements/ formalities applicable in your country or state. Medical goods transportation is heavily regulated like the rest of the medical goods and services industry, particularly when it comes to transporting medical items.

Workers compensation insurance is an essential part of ensuring your business’s legal compliance and safeguarding your employees. Online certifications authorize you to transport medical supplies and materials.

Online training sites offer medical courier certification in biohazard containment, HIPAA regulations, OSHA Blood Borne Pathogen Handling, and other areas. These certifications will boost trust in your medical courier service and help you secure future clients looking for reliable partners for their medical deliveries.

3. Get the required medical delivery equipment

Get the medical delivery equipment to start a medical courier business

Making various investments is a necessary stepping stone in the medical supply transportation service. You can invest your personal savings or get soft loans from your friends or family. To safely and efficiently fulfill medical deliveries, you need to invest in various medical equipment like:

  • Packaging materials: To deliver orders securely and in their original state, you must have packaging materials like bubble wraps, containers, and foam sheets. This helps the delivery team manage fragile and delicate items effectively.
  • Safety gears: Delivery drivers spend most of their time on the road, delivering couriers. Thus, it is necessary to keep their safety a priority and so make sure to invest in safety gear like helmets, gloves, first aid kits, masks, and jackets.
  • Labeling equipment: A labeling system is required to label the medical couriers so that they can be identified and tracked during the course of their journey.
  • Communication devices: To enable your delivery teams to communicate with the customers, you will have to provide them with mobile phones or radios. Mobile phones will also help you connect with the delivery drivers seamlessly.

4. Hire delivery drivers

Delivery drivers are the assets for your medical business. So, make sure you hire the most suitable drivers for your business. They must have a valid driver’s license, exceptional driving skills, technical knowledge, and a clean driving record.

Also, they should undergo hazardous materials training before deploying them on-field after hiring. Once trained, then only you could rely on them for delivery jobs.

5. Get delivery vehicles

Another essential investment in your delivery business is buying or renting delivery vehicles. Depending on your business size, courier quantity, and delivery locations, you can choose to spend money wisely and use any vehicle.

There are a variety of vehicles available that can be used for delivery purposes, like bikes, mopeds, vans, cars, or trucks, all of which can be integrated into your delivery platform seamlessly.

6. Market your business

Once you successfully establish your medical courier business, you will need to take it to your target audience. You can market your business offline as well online also. Moreover, embracing social media marketing can be a valuable strategy in promoting your business venture.

Talking about online marketing, social media marketing, and SEO are the most preferred and useful digital marketing tactics. It draws your target audience to your company’s social media accounts and website. After landing, ensure they get easy access to all the information such as available services, contact info, blogs, and success stories.

7. Use a Route Planner

Use a Route Planner

Medical delivery businesses spend numerous hours daily in manual route planning, yet they lack somewhere. So, to plan routes efficiently and save hours of time daily, you must use route planning software like Upper Route Planner. This software has helped delivery teams across the healthcare industry achieve better-optimized routes, reducing fuel costs and increasing operational efficiency.

Using such software, you can utilize the same in delivering more orders and eventually making your medical courier business profitable. It uses an algorithm that strives to make each step of the planning and delivery process as simple as possible.

8. Give noticeable customer support

Attaining customer satisfaction should be your top most priority. So, along with making the delivery process faster, it is crucial to provide required customer support before, in between, or after deliveries to ensure a positive courier experience.

In case of damaged or wrong courier delivered to the final destination, customers will raise the complaint so you must provide them satisfactory solutions. Also, they should have access to track their couriers, know ETAs, contact delivery drivers, and contact customer support.

Enhance Your Medical Delivery Services using Upper

Let Upper help you get the right start by providing tailor-made routes for medical products deliveries.

Check out how to start a courier business

How Optimized Routes Can Help You Perform Faster Medical Courier Services

Just like all delivery businesses, medical courier services also thrive on efficiency. Manually creating an efficient plan for your deliveries may take up hours. But, if you are a small or medium-sized business with limited resources, you may not be able to dedicate so much time and effort to planning routes.

We at Upper have come up with the all-in-one software that will not only help you increase efficiency but will also reduce operational costs and planning time. Here is how Upper would be a great fit for courier and delivery companies.

Plan unlimited efficient routes on Upper for your medical delivery business

Planning efficient routes in the least time is key to making your medical courier business model successful. With Upper, in just a few minutes, a medical courier dispatcher can plan routes and optimize unlimited courier routes and, at the same time, send them to the delivery drivers.

Upper helps to find the most efficient route and streamline the delivery processes. It will help you utilize your resources to the fullest and divide the deliveries among the drivers efficiently. By doing so, it will enable you to make the highest number of deliveries while reducing fuel costs.

Besides route planning and optimization, Upper has a lot more to offer features like:

1. Route scheduling

Upper lets you schedule routes months in advance. It will boost your operational efficiency and help you plan for the days ahead.

Also, the software will detect duplicate stops and enable you to plan efficiently so you don’t use multiple courier drivers for the same stop. This will help you make more deliveries in a short time.

2. Set priority levels

Transporting medicines, medical transport equipment, medical samples, blood samples, laboratory samples, medical specimens, and other healthcare-related products will always require you to follow strict time schedules.

We at Upper understand the urgency, and our route optimization software allows you to set priority and service time windows for medical pick up and delivery service so every deadline is achieved on time.

3. Proof of delivery

Upper Route Planner being a route management platform lets you collect proof of delivery, a very important document in the delivery business. Instead of getting into paperwork, you can get digitally signed proof of delivery. In addition, it allows you to click a photo of the delivered order to keep it in your records.


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Medical couriers are not required to have a bachelor’s degree or be certified as medical couriers but must have a high school diploma. On the other hand, a college degree in medicine will give you a distinct advantage because it will allow you to understand medical terminology better. A medical degree will help you communicate with nurses, physicians, and lab technicians.

You can cold-call skilled care facilities, medical facilities, and medical supply delivery service businesses. Furthermore, potential clients may also include healthcare professionals who can become valuable partners, allowing you to offer your services to nonprofit and national organizations that serve the elderly and disabled people, as well as individual clients, pharmacies, and even nursing homes to get the medical courier contracts..

In California, the average annual salary for a medical courier is $33,000. Medical courier salaries in California range from $19,500 to $58,500, depending on a variety of factors such as skills, experience, employer, bonuses, tips, and more.

If you intend to run your own medical courier service in the United States, you need the following legal documents:

  • Certificate of Incorporation Operating Agreements 
  • Valid Driver’s License 
  • Business License 
  • Certification Business Plan Courier 
  • Insurance Policy Employment Agreement 
  • Non-disclosure Agreement 
  • Agreement for LLCs Occupational

One of the most common mistakes medical delivery business owners make is failing to stay current on the latest regulations and requirements. Another common error is failing to properly advertise the business or failing to have a good website. Finally, another common blunder is failing to use software to plan and optimize routes. This can result in inefficient routes and increased delivery times.

Starting a medical courier business can cost between $13,000 and $40,000. Here’s the list of basic expenses you are required to make:

  • Vehicle acquisition and maintenance costs
  • Business registration and licensing fees
  • Insurance, salaries, and fuel costs
  • Training costs
  • Marketing costs

Firstly, figure out what type and quantity of supplies you require to transport medical packages. Then, properly package and label the items to ensure their safety during transit. Next, ask your medical courier transportation team to handle the package with care, store it at a controlled temperature and safely deliver it to the warehouse or recipient’s location, ensuring the utmost diligence is maintained to deliver medical supplies securely.


Establishing a profitable business venture from scratch is arduous, but you will reap the rewards once you get off to the right start. Study the different marketing strategies used and develop the most suitable and best market strategy.

Planning and optimizing the delivery is a major part of your medical courier business. This is where  Upper can help you reduce your stress so you can focus on expanding your business and reap the profits. Upper assists you in optimizing delivery routes so you can fulfill more deliveries and improve profitability.

Sign up for a free 7 days trial on Upper and find optimized routes for your medical courier service.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.