How to Start a Medical Courier Business in 8 Steps

keyKey Takeaways:
  • Get a detailed roadmap for starting your medical courier business, from market research to its successful launch.
  • Learn about the common obstacles faced in the medical courier industry and strategies to overcome them.
  • Explore how getting assisted by technology can streamline your medical courier deliveries, enhancing efficiency and reliability.
  • Check the ready-to-use medical courier business template to simplify your planning process and get started faster.

Things are different when it comes to handling medical items. Unlike regular courier services, transporting medical specimens, medications, and other sensitive materials demands higher precision, safety, and compliance. 

So, if you are wondering about starting a medical courier business, make sure that you are equipped with a sufficient understanding of logistics, regulations, getting clients, marketing, and managing a team of delivery drivers for your medical delivery business.

If not, don’t worry. This blog will guide you through the essential steps to launch a medical courier service that meets these critical standards, ensuring that your operation not only succeeds but excels in the demanding healthcare sector.

The medical courier industry is estimated to grow at a rate of 5.5% and reach $7.1 billion over the next five years. If you want to be a part of this rapidly expanding industry, this would be the right time for you to enter the market.

What is Medical Courier Service? 

A medical delivery service business transports medical items such as medical documents, blood test results, lab specimens, prescription drugs, and human organs. These items are delivered to medical or healthcare facilities, doctors’ offices, and laboratories for detailed analysis. In urgent cases, medical courier services are essential for delivering medical supplies at the right time. These services play a crucial role in ensuring the timely and secure delivery of essential and life-saving medical supplies, especially in urgent situations.

Learn How to become a medical courier contractor in this ultimate guide.

How to Start a Medical Supply Delivery Business?

To start a medical delivery business, here are the steps you need to follow:

1. Carry out market research

To make your start-up a thriving business model, it is crucial to master the ins and outs of your business market, including creating a comprehensive medical courier business plan. By doing so, you get introduced to various opportunities that can take your business to higher levels. Thus, understanding market dynamics can pave the way for a successful medical delivery service.

Secondly, you must study your competitors to learn about their business strategies, loopholes, and lagging areas. Studying competitors lets you know current market demands, so you can plan your last-mile delivery operations accordingly. So, strategized market research is key to standing out among your competitors.

2. Fulfill licensing and legal requirements

While starting a medical courier company, you have to go through many legal requirements/ formalities applicable in your country or state. Medical goods transportation is heavily regulated, like the rest of the medical goods and services industry, particularly when it comes to transporting medical items.

Workers compensation insurance is an essential part of ensuring your business’s legal compliance and safeguarding your employees. Online certifications authorize you to transport medical supplies and materials.

Online training sites offer medical courier certification in biohazard containment, HIPAA regulations, OSHA Blood Borne Pathogen Handling, and other areas. These certifications will boost trust in your medical courier service and help you secure future clients looking for reliable partners for their medical deliveries.

3. Get the required medical delivery equipment

Get the medical delivery equipment to start a medical courier business

Making various investments is a necessary stepping stone in the medical supply transportation service. You can invest your savings or get soft loans from your friends or family. To safely and efficiently fulfill medical deliveries, you need to invest in various medical equipment, like:

  • Packaging materials: To deliver orders securely and in their original state, you must have packaging materials like bubble wrap, containers, and foam sheets. This helps the delivery team manage fragile and delicate items effectively.
  • Safety gears: Delivery drivers spend most of their time on the road, delivering couriers. Thus, it is necessary to keep their safety a priority, so make sure to invest in safety gear like helmets, gloves, first aid kits, masks, and jackets.
  • Labeling equipment: A labeling system is required to label the medical couriers so that they can be identified and tracked during their journey.
  • Communication devices: To facilitate communication between your delivery teams and customers, you’ll need to equip them with mobile phones or radios. Mobile phones also ensure seamless connectivity with delivery drivers.

4. Hire delivery drivers

Delivery drivers are the assets for your medical business. So, make sure you hire the most suitable drivers for your business. They must have a valid driver’s license, exceptional driving skills, technical knowledge, and a clean driving record.

Also, they should undergo hazardous materials training before deploying them on-field after hiring. Only once trained can you rely on them for delivery jobs.

5. Get delivery vehicles

Another essential investment in your delivery business is buying or renting delivery vehicles. Depending on your business size, courier quantity, and delivery locations, you can spend money wisely and use any vehicle.

Various vehicles, such as bikes, mopeds, vans, cars, or trucks, are available for delivery purposes, and all can be seamlessly integrated into your delivery platform.

Download this ready-to-use medical courier business template and streamline your entrepreneurial journey.

6. Market your business

Once you successfully establish your medical courier business, you will need to market it to your target audience. You can market your business offline and online. Moreover, embracing social media marketing can be a valuable strategy for promoting your business venture.

Talking about online marketing, social media marketing, and SEO are the most preferred and useful digital marketing tactics. It draws your target audience to your company’s social media accounts and website. After landing, ensure they get easy access to all the information, such as available services, contact information, blogs, and success stories.

7. Use a Route Planner

Use a Route Planner

Medical delivery businesses spend numerous hours daily on manual route planning, yet they lack somewhere. So, to plan routes efficiently and save hours daily, you must use route planning software like Upper Route Planner. This software has helped delivery teams across the healthcare industry achieve better-optimized routes, reducing fuel costs and increasing operational efficiency.

Using such software, you can utilize it to deliver more orders and eventually make your medical courier business profitable. It uses an algorithm that strives to make each step of the planning and delivery process as simple as possible.

8. Give noticeable customer support

Attaining customer satisfaction should be your top priority. So, in addition to speeding up the delivery process, it is crucial to provide the required customer support before, during, or after deliveries to ensure a positive courier experience.

In the event of a damaged or incorrect courier being delivered to the final destination, customers will file a complaint, so you must provide them with satisfactory solutions. Also, they should have access to track their couriers, know ETAs, contact delivery drivers, and contact customer support.

These were the steps to start a medical courier service. Next, we will learn how optimized routes can help perform faster medical deliveries.

Stop Wasting Time & Resources. Automate Now!

Manual route planning for medical deliveries is a time-consuming nightmare. Upper automates your routes in minutes, optimizing for efficiency and saving you hours each day.

Consider going through this checklist for a smooth start to your medical courier business.

How Optimized Routes Can Help You Perform Faster Medical Courier Services

Just like all delivery businesses, medical courier services also thrive on efficiency. Manually creating an efficient plan for your deliveries may take up hours. However, for small or medium-sized businesses with limited resources, dedicating extensive time and effort to route planning may not be feasible.

We at Upper have come up with all-in-one software that will not only help you increase efficiency but will also reduce operational costs and planning time. Here is how Upper would be a great fit for courier and delivery companies.

Plan unlimited efficient routes on Upper for your medical delivery business

Planning efficient routes in the least amount of time is key to making your medical courier business model successful. With Upper, in just a few minutes, a medical courier dispatcher can plan and optimize unlimited courier routes and, at the same time, send them to the delivery drivers.

Upper helps find the most efficient route and streamline the delivery processes. It will help you utilize your resources to the fullest and divide the deliveries among the drivers efficiently. By doing so, it will enable you to make the highest number of deliveries while reducing fuel costs.

Besides route planning and optimization, Upper has a lot more to offer features like:

1. Route scheduling

Upper lets you schedule routes months in advance. It will boost your operational efficiency and help you plan for the days ahead.

Also, the software will detect duplicate stops and enable you to plan efficiently so you don’t use multiple courier drivers for the same stop. This will help you make more deliveries in a short time.

2. Set priority levels

Transporting medicines, medical transport equipment, medical samples, blood samples, laboratory samples, medical specimens, and other healthcare-related products will always require you to follow strict time schedules.

We at Upper understand the urgency, and our route optimization software allows you to set priority and service time windows for medical pick-up and delivery services so every deadline is achieved on time.

3. Proof of delivery

Upper Route Planner, being a route management platform, lets you collect proof of delivery, a very important document in the delivery business. Instead of getting into paperwork, you can get a digitally signed proof of delivery. In addition, it allows you to click a photo of the delivered order to keep it in your records.

Master Medical Logistics

Take control of your medical courier business with Upper's intuitive route planning, scheduling, and real-time updates. Also, the paperless proof of delivery ensures that compliance and precision are never compromised.


Medical couriers are not required to have a bachelor’s degree or be certified as medical couriers; they must have a high school diploma. However, a college degree in medicine will give you a distinct advantage.

You can cold-call skilled care facilities, medical facilities, and medical supply delivery service businesses. Furthermore, potential clients may also include healthcare professionals, who can become valuable partners.

The average annual salary for a medical courier in California is $33,000. However, medical courier salaries in California range from $19,500 to $58,500, depending on factors such as skills, experience, employer, bonuses, tips, and more.

If you intend to run your medical courier service in the United States, you need the following legal documents:

  • Certificate of Incorporation
  • Operating Agreements
  • Valid Driver’s License
  • Business License
  • Certification Business Plan
  • Courier Insurance Policy
  • Employment Agreement
  • Non-disclosure Agreement
  • Agreement for LLCs
  • Occupational License

Failing to stay current on the latest regulations and requirements, failing to advertise the business properly or to have a good website, and the absence of efficient courier management software to plan and optimize routes are some of the most common mistakes medical delivery business owners make.

Starting a medical courier business can cost between $13,000 and $40,000.

Here’s the list of basic expenses you are required to make:

  • Vehicle acquisition and maintenance costs
  • Business registration and licensing fees
  • Insurance, salaries, and fuel costs
  • Training costs
  • Marketing costs

To start a medical courier business, you need a reliable vehicle, a clean driving record, organizational skills, and knowledge of medical procedures. Additionally, knowledge of HIPAA regulations and clinical terminology is profitable. Moreover, obtaining the necessary permits and licenses may be required, depending on local regulations.

Guaranteeing compliance with healthcare guidelines includes understanding and adhering to laws such as HIPAA. This includes executing proper handling for medical specimens, maintaining temperature-controlled transportation for sensitive things, and guaranteeing secure delivery conventions to safeguard patient privacy and maintain data security.

Essential technology for operating a medical courier business incorporates route optimization apps like Upper. These applications offer features such as real-time tracking, advanced route planning, and proof of delivery to guarantee efficient and reliable medical deliveries. Specialized devices and inventory management systems can also streamline operations and improve client assistance.

Running a medical courier business involves regulatory compliance, keeping up with temperature-controlled transport, managing delivery schedules, guaranteeing timely deliveries, and competing with larger logistics companies. Conquering these challenges requires compelling preparation, investment in innovation, and a commitment to offering great support to clients.


Establishing a profitable business venture from scratch is arduous, but you will reap the rewards once you get off to the right start. Study the different marketing strategies used and develop the most suitable market strategy. Remember, persistence and adaptability are key to long-term success in the medical courier business.

Planning and optimizing the delivery is a major part of your medical courier business. This is where  Upper can help you reduce your stress so you can focus on expanding your business and reaping the profits. Upper assists you in optimizing delivery routes so you can fulfill more deliveries and improve profitability.

on Upper and find optimized routes tailored specifically for your medical courier service.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.