Top 10 Logistics Management Software Solutions in 2024

keyKey Takeaways:
  • Logistics management software is key to optimizing all logistics processes, including procurement, inventory tracking, supply chain optimization, transportation, and returns management.
  • Advanced reporting & analytics, and route optimization are some essential features to look for in your logistics software. Upper and Rose Rocket are good software solutions for efficient delivery routing.
  • Netsuite ERP, Zoho, ExCalibur are good software options if you are looking to track a large amount of inventory involved in your logistics business.
  • Return Logic is the ideal software when you want to handle and optimize your return processes efficiently.

The logistics industry is in the midst of a digital revolution, with automation, real-time tracking, and data-driven decision-making becoming the norm. To thrive in this rapidly evolving logistics environment, most businesses are now implementing logistics management software.

Wondering why?

This is because logistics management software serves as a one-stop solution to streamline all aspects of logistics efficiently. Whether it is order processing, inventory management, supply chain route optimization, or coordinating with customers or suppliers, logistics software handles it all. 

The logistic software market industry is projected to reach a whopping USD 20.7 billion by 2032, which indicates how it has become an inseparable part of modern-day logistics. 

However, with numerous options available, choosing the right logistics software may turn challenging. If you are also stuck with making the right choice, this blog is for you. It compares the top 10 logistics software, features, and prices to help you make an informed choice for your logistics company.

How We Evaluated and Selected These Software?

Our team compiled a list of 15 top logistics management software solutions popular across Google, online forums, and reputable review sites like Capterra and G2. We also collected insights from our in-house industry experts to validate our list and incorporate suggestions. 

After narrowing this list to 12, our team of logistics industry veterans and developers tested and compared the options based on logistics-specific features, usability, prices, and value for money. We eventually kept the top 10.

10 Leading Logistics Management Software to Consider in 2024

Logistics Management Software Salient Features Ideal for Prices User Ratings
Upper
  • Advanced route planning and optimization
  • Proof of delivery
  • Real-time visibility
  • Reporting & analytics
  • Easy import/export spreadsheet
  • No hidden costs
    Last-mile delivery logistics and transportation management Starts at $80 per month (billed annually)
    • Capterra: 4.5 (18 reviews)
    • G2: 4.7 (5 reviews)
    Brightpearl
    • Inventory planning
    • Retail analytics Warehouse management
    • Customer relationship management
    Retail management Not publicly available
    • Capterra: 4.4 (157 reviews)
    • G2: 4.5 (72 reviews)
    Zoho Inventory
    • Item management Customer relation
    • Vendor management
    • Multi-channel sales management
    Businesses seeking an all-in-one inventory management solution Starts at $39/organization/Month
    • Capterra: 4.5 (383 reviews)
    • G2 – 4.3 (87 reviews)
    Sortly
    • Inventory import
    • Inventory location tracking
    • Barcode scanning
    • Low stock alerts
    Flexible inventory and asset tracking for small businesses Starts at $29 per month
    • G2: 4.4 (25 reviews)
    Fishbowl
    • Real-time inventory control
    • Multi-channel sales support Bill of Materials
    QuickBooks users seeking robust inventory management Starts at $329 per month
    • Capterra: 4.6 (469 reviews)
    • G2: 4 (222 reviews)
    Logiwa WMS
    • Multi-warehouse inventory management
    • Analytics & reporting
    • Multi-carrier support
    • Smart shipping
    Order fulfillment Not publicly available
    • Capterra: 4.6 (89 reviews)
    • G2: 4.2 (35 reviews)
    Excalibur WMS
    • High volume order management
    • Intelligent reporting
    • Mobility & scanning
    • Order fulfillment
    Automated warehousing Not publicly available
    • Capterra: 4.4 ‎(30 reviews)
    Rose Rocket
    • Custom dashboards
    • Automation
    • Role-based access
    • Data insights
    Transportation management Not publicly available
    • Capterra: 4.6 (32 reviews)
    • G2: 4.8 (14 reviews)
    Oracle Netsuite ERP
    • Inventory control
    • Supply chain management
    • Order handling Procurement
    Supply chain management for global enterprises Not publicly available
    • Capterra: 4.1 (1455 reviews)
    • G2:4 ·(3,080 reviews)
    ReturnLogic
    • Refunds & exchanges
    • Customer scoring
    • Return analytics
    • Warranty returns
    Optimizing return processes
    • Essential: $299 per month
    • Business: $599 per month
    • Enterprise: Not publicly available
    • Capterra: 4.7 (14 reviews)

    1. Upper

    Ideal For Last-Mile Delivery Logistics And Transportation Management

    upper - logistic management software

    If you are looking to manage your logistics business’s last-mile delivery, Upper has everything you need. Its first and foremost feature is route optimization through advanced routing algorithms, which other software in this list doesn’t support.

    It also lets you schedule your deliveries and pickups months in advance, unlike Brightpearl, which focuses on processing order fulfillment but doesn’t schedule deliveries. Unlike other software in this list, Upper allows configuring delivery time windows to minimize failed delivery attempts. 

    Similar to Rose Rocket, it also provides real-time shipment tracking and dynamic ETAs. However, if you wish to save on prices and don’t need advanced warehouse management or truck-specific transportation features, Upper can make a better choice. 

    You can also get a free 7-day trial, unlike Brightpearl, which doesn’t provide one. However, if you need features like barcode scanning and advanced support for multi-sales management like Netsuite ERP or Zoho Inventory, it may not be the right fit for you. 

    Key Features:

    1. Proof of delivery (POD): Allows you to capture in-app signatures, photos, and notes to ensure paperless delivery confirmations and minimize delivery-related complaints.
    2. Import spreadsheet: This lets you import multiple delivery or pickup addresses directly from a spreadsheet (XLS/CSV) to expedite route planning.
    3. Real-time visibility: Provides your drivers’ locations in real time through GPS tracking capabilities, enhancing your control and visibility into your delivery operations.
    4. Actionable reports and analytics: Gives detailed insights into your drivers’ and routes’ performance, facilitating focused improvements to finetune your delivery process.
    5. API integration: Helps integrate multi-stop route planning into your existing systems seamlessly through open API integration.
    Pros
    • Multi-constrained multi-stop route planning and optimization
    • Last-minute edits to routes
    • Easy-to-use interface
    • No hidden charges and responsive customer service

    User Reviews

    Verified User in Logistics and Supply Chain, Small-Business(50 or fewer emp.)

    Simple. No special requirements for the driver module. No app, no updates, no signup, no logins. Click, start and deliver!

    Tracy S., Office Manager, Consumer Goods, 1-10 employees

    Ease of set up, ease of daily use, live tracking

    Cons
    • Effective functioning may depend on internet stability
    • Limited features in the Free version

    User Reviews

    Samuel S., Operations manager, Textiles, 11-50 employees

    None you can put it in option for truck route

    Zachary J., Operations Manager, Telecommunications, 1-10 employees

    After encountering an issue with the SMS alerts, we reached out to Upper for assistance. Their prompt response and effective resolution not only fixed the issue but also improved the functionality beyond our expectations. As of now, I cannot identify any drawbacks of using Upper.

    Pricing:

    • Essentials: $80 per month for up to 3 users (billed annually)
    • Growth: $160 per month for 5 users (billed annually)
    • Enterprise: Contact Support Team

    2. Brightpearl

    Ideal for retail management

    Brightpearl

    With over 5000 brands relying on Brightpearl, you can stay assured of the freedom it gives you to manage the various aspects of your retail or wholesale business. Similar to Upper, it offers seamless integration with accounting, payment, or warehouse management systems, making it highly flexible and adaptable. 

    What left us impressed in particular was the user interface it provides. Whether you’re a small eCommerce store owner, run a D2C business, or are a multi-channel retailer, Brightpearl provides features specific to your needs to enhance your operational efficiency. 

    However, it doesn’t attribute revenue to a single product when products are sold within bundles during sales reporting. This is why we had to manually calculate the revenue earned on a single product from the report we generated. Testing also didn’t find the accounting solution capable enough of meeting our complex accounting needs.

    Key Features:

    1. Inventory planning: Offers reliable purchasing recommendations based on sales trends, customers’ demands, supply lead times, and seasonality to manage your inventory better and prevent overstocking/stockouts.
    2. Warehouse management: Allows you to scan products to process returns, transfers, and inventory counts faster. You can also batch shipments and create optimal routes to expedite their movement from your warehouse. 
    3. Retail analytics: Gives you complete visibility into key metrics like cost per conversion, ad spend, sales revenue, or gross margin to facilitate informed decisions and boost your cash flow. 
    4. Customer relationship management: It enables you to view your customers’ conversations, schedule alerts for communication, and segment your customers based on their orders to personalize your campaigns.
    Pros
    • Multi-channel sales management
    • Inventory management & analytics
    • Automation efficiency

    User Reviews

    Aaron E., Director, Retail, 1-10 employees

    Without an inventory planner, our stock control would not be anywhere near as good as it is now. Whilst it isn’t the cheapest on the market, we find it extremely useful in planning our activity.

    Anthony G., Admin, Automotive, 11-50 employees

    As our company grew, we needed a better system for inventory management and sales order processing across multiple channels. Brightpearl was the perfect solution for us. Now we’re able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl, our company wouldn’t have been able to expand to multiple warehouses across different states. Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine-tuning of the data to fit our needs. I’d definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.

    Cons
    • Steep learning curve
    • No free trial
    • Inadequate customer support
    • Weak reporting

    User Reviews

    Jessica P., Customer Service Manager, Cosmetics, 11-50 employees

    Their support is very slow to get an actual solution. Recently, I had to provide examples of every single issue we encountered, almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days, and for the answer to be very simple, it could have been resolved immediately if the correct person had been in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would not have grown to what it is.

    Justine C., Director and Founder

    I dislike two things. I need multicurrency journeys, which they don’t supply, and the report writing is complex and difficult to customize.

    Pricing:

    Not publicly available

    3. Zoho Inventory

    Ideal for businesses seeking an all-in-one inventory management solution

    Zoho Inventory

    Zoho Inventory is a cloud-based inventory management software solution specifically designed for retailers selling their products across multiple platforms. The advanced system of Zoho automatically updates the inventory regardless of the platform where the sale was made.

    What makes it different from Brightpearl is the clear pricing structure, making it more transparent and engaging. We loved the level of automation it provides to simplify processes through barcode scanning and auto-update of messages and crucial data fields. Smart features like package geometry visualization were a plus.

    However, it may fail to serve your purpose if you want to create optimal routes as it doesn’t provide dynamic route optimization capabilities, unlike other software like Upper or Rose Rocket. Another area of improvement testing revealed is reporting, which is not as robust as other software. 

    Key Features:

    1. Item management: It enables you to create different categories of items based on their attributes and customize them to increase sales. It also lets you track them at every step, from their origin to their customers, including inter-warehouse transfers.
    2. Vendor relations: Facilitates easy management of all your vendor transactions centrally through price lists for regular vendors, purchase order history, and backorder creation to strengthen your relations with vendors. 
    3. Customer lifecycle: Manages everything starting from order acceptance to dispatching it to your customer. It lets you convert your sales orders into invoices, generate shipping labels in your desired format, and handle returns, minimizing manual intervention and errors.
    4. SKU generator: This tool auto-generates SKUs for your inventory products based on predefined attributes like color, size, or length to support your increasing list of items and variations.
    Pros
    • Integration capabilities
    • User-friendly interface
    • Multi-channel selling

    User Reviews

    Charl N., Director, Photography, Self-employed

    Ease of use and that you can access it from multiple devices.

    David H., Software Engineer, Semiconductors, 1,001-5,000 employees

    It facilitates tracking of products at all stages through a verification and logging mechanism for employees. It allows you to generate reports for real-time analysis, enabling you to review, track, and manage supplies efficiently. The suite of integrations it offers is simple to perform and very productive. With bar code scanners, you can be very accurate in collecting data on products in stock.

    Cons
    • Effective functioning may depend on internet stability
    • Poor customer service reported by users
    • Insufficient training material and manuals
    • Limited integration capabilities without a connector

    User Reviews

    Verified Reviewer, Director, Packaging and Containers, 51-200 employees

    No charts and poor customer service, along with incompetent staff.

    Luke C., Small-Business(50 or fewer emp.)

    The tech support is probably the worst I have experienced in 30 years of owning a business.

    If the products work great! If not don’t expect support to help you. It is terrible.

    Pricing:

    1. Standard: $ 39/organization/Month, 

    Includes: 2 users, 1 warehouse, and 500 orders per month

    2. Professional: $ 99/organization/Month

    Includes: 2 users, 2 warehouses, 3000 orders per month

    3. Premium: $ 159/organization/Month

    Includes: 2 users, 3 warehouses, 7500 orders per month

    4. Enterprise: $ 299/organization/Month

    Includes: 7 users, 7 warehouses, 15000 orders per month

    4. Sortly

    Ideal for flexible inventory and asset tracking

    Sorty

    With a customer base of 20,000, Sortly is a great choice for tracking your inventory, assets, equipment, and supplies. With its easy-to-use interface, this tool is ideal for those new to inventory management. 

    In contrast to other software like Rose Route, this software lets you add photos of items directly to create a visual inventory for improved accuracy. It provides the exclusive free version, unlike Fishbowl or Zoho Inventory on the list. The 14-day free trial provides users with adequate time to explore what it offers before purchasing it. 

    However, the self-help manuals we expected aren’t easily available, making it challenging for new users to learn this software. We were also sometimes stuck with slow page reloads or opening product pages in a new tab, which disrupted our workflow. 

    Key Features:

    1. Item entries & inventory import: Allows you to add your items manually or upload your existing inventory spreadsheet to populate your products and track their details to ensure continuous visibility.
    2. Barcode/QR code scanning & label generation: This feature lets you scan barcodes or QR codes on items using your smartphone to input their details instantly and print custom barcode labels easily for seamless item management. 
    3. Inventory location tracking: It helps you track your items as they move across your warehouses, job sites, or vehicles to improve supply chain visibility and minimize instances of loss or theft. 
    4. Low stock alerts: These alerts notify you when the stock levels of your products go down beyond a predefined threshold, facilitating timely re-ordering and preventing stockout situations.
    Pros
    • Customizable user access
    • Offline mobile access
    • Inventory reporting

    Jose C., Owner Arts and Crafts, Self-employed

    We liked everything from being able to keep track of inventory to finding the right POS provider, which you can import all your items with the barcodes and have it fully set up in just 2 minutes!

    Katherine S., HR Director, Hospitality, 501-1,000 employees 

    Love the inventory management and ease of use.

    Cons
    • Time-consuming setup
    • Steep learning curve
    • Limited integration capability

    User Reviews

    Elizabeth B., President, Small-Business(50 or fewer emp.)

    Not enough integration and options that allow us to do all that is needed. Would like to be able to tie into Amazon stores, and more that would then enable us to ship directly to our customers and keep inventory up to date.

    JOHN M., Coo. Logistics and Supply Chain, 51-200 employees

    Customer svc support to set up sortly. it took too much time to load and understand product.

    Pricing: 

    • Advanced: $29 per month, includes 2000 item entries and 2 user licenses
    • Ultra: $59 per month, includes 10000 item entries and 5 user licenses
    • Enterprise: Not publicly available

    5. Fishbowl

    Ideal for QuickBooks users seeking robust inventory management

    Fishbowl

    If you are a QuickBooks user looking for an inventory management software solution, Fishbowl forms the #1 software for you (as they claim it!). Whether it is manufacturing, tracking inventory levels, managing multiple warehouse locations, or handling order packing and fulfillment, Fishbowl has got you covered.

    This software’s USP lies in its extensive integration capabilities, which enable you to connect with logistics systems like WMS or TMS and improve your supply chain processes. We also found the multiple shortcuts to execute different tasks intriguing.

    However, our test didn’t find the material resource planning algorithm as good as expected. Moreover, what we found useful yet missing was real-time delivery tracking and ETAs that other software like Upper provides. 

    Key Features:

    1. Real-time inventory management: It provides visibility into your stock quantities in real time to identify your dead stock and replace it with in-demand products. This can help reduce storage costs and fulfill customers’ orders swiftly. 
    2. Multi-channel sales support: It helps automate and standardize the management of your orders from different sources, including phone calls, e-commerce platforms, or physical stores. This lets you serve your customers more efficiently.
    3. Bill of materials: This module lets you calculate the labor hours and costs associated with each step throughout your manufacturing, repairing, or disassembling to create an accurate Bill of Materials (BoM).
    4. Purchase order management: Automates the approval of purchase orders issued in the right format to maintain compliance and prevent discrepancies.
    Pros

    User Reviews

    Verified user in sporting goods, 50 or fewer emp.

    It tracks inventory well, from PO process to manufacturing to shipping out again. There are several integrations available.

    Takako K., Chief Administrative Officer

    Mechanical or Industrial Engineering, 11-50 employees: User-friendly interface and tons of training materials.

    Cons
    • Less comprehensible reports
    • Poor ongoing customer support

    User Reviews

    Michelle W., Custom Orders Dept., Apparel & Fashion, 11-50 employees

    The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel that some of them can be upgraded to include more than one product at a time. For example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

    Nicholas D., Small Business (50 or fewer emp) 

    Customer support queues on the phone often take up to 2 hours before reaching someone. You can usually reach support a bit quicker in the mornings, but after that, it’s a slog. The server software DOES require a user to stay signed into the server (locked is fine). Fishbowl server DOES NOT RUN AS A SERVICE, so keep that in mind for the technical requirements and security requirements of your establishment.

    Pricing:

    • Fishbowl Driver: Starts at $329 per month for warehousing, doesn’t include manufacturing, supports 2 users
    • Fishbowl Advanced: Starts at $329 per month for warehousing and $429 per month for manufacturing, supports 2 users

    6. Logiwa

    Ideal for order fulfillment and warehouse management

    Logiwa

    If you are looking for an all-in-one order fulfillment management system to manage all aspects of your business, including warehousing, multi-channel sales tracking, and shipping, Logiwa can meet your needs. 

    One feature that delighted us the most was the smart shipment box suggestions. We had to fulfill ten orders for different customers and were struggling with identifying the ideal box size for each. This functionality helped us define criteria, including product-specific volume, client, and ideal dimensions, as well as auto-recommended ideal box sizes.

    However, tests revealed problems when searching for items on the Control page using the Channel ID. The other thing that didn’t work optimally was clearing our existing locations for replenishment all at once. Rather, we had to go to each location and delete the associated items one by one, making it time-consuming and tedious. 

    Key Features: 

    1. Multi-warehouse inventory management: This lets you optimize your inventory levels across your different fulfillment centers through real-time visibility into shortages and routing orders to the right fulfillment center based on that.
    2. Analytics & reporting: Provide insights into metrics like tasks, shipments, job types, order aging, or warehouse space to assess operational performance. This will help you find performance gaps in your fulfillment operations and make informed decisions to eliminate them. 
    3. Multi-carrier support: It supports integration with leading carriers, including DHL, Amazon, Flexpost, FedEx, and UPS Shipping Management, to ensure on-time deliveries and minimize delivery exceptions
    4. Smart shipping: Provides advanced algorithms to analyze shipping rates, carrier options, and packaging needs to determine the most affordable and environment-friendly option for your shipments.
    Pros
    • Detailed inventory reporting
    • Extensive integration support

    User Reviews

    Casey H., Inventory Control Manager, Retail, 11-50 employees

    The inventory reports I pull are very detailed. However, I wish I could select what I want to be in the columns of the reports I pull. That would be helpful.

    Joe L., IT, Warehousing, 51-200 employees

    Love it’s simplicity for the users to learn & use. The solution is robust and handles fulfillment operations really well. The built-in integrations are awesome and very easy to use.

    Cons
    • Delayed technical support at times
    • Complex user interface
    • Frequent unwanted updates

    Pricing:

    Not publicly available

    7. ExCalibur WMS

    Ideal for automated warehousing

    ExCalibur WMS

    Developed by Camelot 3PL to manage receiving, shipping, inventory optimization, and billing for third-party logistics companies, Excalibur WMS is a leading name in the warehouse management software industry. If you are looking to streamline your logistics operations, reduce costs, and elevate service efficiency, ExCalibur WMS is for you. 

    What piqued our interest is the business management solution that provides multi-tenant inventory tracking, 3PL billing, and transportation management all in one place. Another good thing is the wide range of warehousing and fulfillment methods it supports, including dry storage, cold storage, Hazmat, and reverse logistics.

    However, users reported that implementing it was a little tedious, as our internal testing corroborated. Moreover, training guides are also quite outdated and could be improved. The tax settlement feature was also a major missing that they can include. 

    Key Features:

    1. High volume order management: It assists in optimizing your warehouse to fetch orders from shopping carts and generate labels and rates automatically to expedite order fulfillment through shopping cart/carrier integration. Lets you configure accessorial charges to add to every order to manage the total fee associated with your order efficiently.
    2. Intelligent reporting: It lets you analyze the amount of time spent on different types of activities or on certain accounts. You can also identify the most and least profitable customers and compare the labor costs associated with them to ensure a focused effort. 
    3. Mobility & scanning: Provides various scanning solutions to digitize your entire scanning for improved inventory accuracy across receiving, putaway, picking, and shipping operations.
    4. Order fulfillment solutions: Supports different types of order fulfillment methods, including eCommerce, retail, Hazmat, and Partial Truck Load (PLT) in/out. It also provides diverse pick methodologies, including Batch Pick, Forward Pick Aisles, and Pack-line stations.
    Pros
    • Ease of use after installation
    • Extensive integration capabilities
    • Data transparency

    User Reviews

    Josh H., Asst Warehouse Manager/Warehouse Systems Manager

    Very robust in options and configurability *Customer service/response is AMAZING *A personal implementation consultant handles your new install…and ours went above/beyond what I expected. *Ability to configure/design reports – this is fairly easy to do, and can make your customers extremely happy with reports that are custom designed for their needs. *User friendly, easy to learn, and very “fast” in operation.

    Jolores D., IT Manager, Transportation/Trucking/Railroad, 51-200 employees

    Versatility and adaptability of the software

    Cons
    • Difficulty in deployment
    • Expensive plans
    • Inadequate training guides

    User Reviews

    Chad M., System Director, Warehousing, 50-200 employees

    Needs updated training guides. Also, it needs more training guides on all the functionality of the system; currently too dependent on Camelot employees to train certain sections. Also some of the training material is outdated ie: the training guide shows a certain field name but in the system, the field name has changed, which becomes confusing. Even within the system some Field names listed are called something else depending on where the user is in they system. Accounting side is not as robust as hoped. The Mobilelink program is a bit limiting. Lacking capabilities in the program on documenting value-added services in receipts/shipment, No location for notes, cannot flag product as damaged.

    Sarah M., Office Manager, Warehousing, 11-50 employees

    Paying a monthly service charge and still getting billed every time we need help with something. It’s expensive to upgrade to Excalibur so we are still on an older version.

    Pricing:

    Not publicly available

    8. Rose Rocket

    Ideal for trucking transport management

    Rose Rocket

    Touted as the #1 trucking software, Rose Rocket comprises different specialized software solutions to cater to the unique needs of modern transportation and logistics companies. Its flexibility in customization makes it a popular choice among trucking companies, brokers, and carriers. 

    Like Upper, RoseRocket also provides real-time location updates to your customers through GPS tracking. Another feature that several other software in this list lack is the proof of delivery which lets you maintain evidence of every successful delivery in the form of photos or customers’ signatures. 

    However, real-time updates are slow at times as internal testing and some users revealed. We also were unable to customize reports beyond an extent to fit our requirements due to multiple filters, reducing the flexibility of customization.  

    Key Features:

    1. Custom workflows: Allows you to customize steps, sequences, fields, or documents to align your workflows with your processes. 
    2. Automation: It lets you define rules and triggers to automate tasks, notifications, and alerts as and when you need them, reducing your manual effort and saving your time. 
    3. Role-based access: It enables you to define access levels and permissions for each role to make it easy for your team to view what they want for their jobs while preventing unauthorized access.
    4. Intuitive dashboards: Help you track your internal orders, facilitate load selection for drivers, and provide your customers with complete visibility into their orders.
    Pros
    • Ease of use
    • Simple invoicing
    • Good customer support

    User Reviews

    Jamie B., VP of Operations, Transportation/Trucking/Railroad, 1-10 employees

    Rose Rocket has changed the game for a smaller firm like ours, the ease of use, simplistic design, and amazing support and customer services have allowed our business to grow like we have never imagined. The time saved for everyday tasks have allowed us time to reinvent in our customers.

    Zenen D., Billing, Credit and Collection Specialist, Transportation/Trucking/Railroad, 51-200 employees

    The invoicing process is very straight forward and easy to use.

    Cons
    • Missing advanced TMS features like searchable lane histories
    • Issues with creating split orders
    • Frequent updates disrupting the workflows

    User Reviews

    AI Express, Small business (50 or fewer emp)

    The only downside I have is sometimes updates in TMS changes way of working and we are not aware of changes and stuck learning new methods of using certain page. But since its simple to use, after about 10 minutes you figure it out and can keep working throw it.

    Janeen S., Small-Business(50 or fewer emp.)

    The only issues I have had is it seem a little difficult to create split orders – with 1 pickup 2 drops – also when you email to carrier it seems they go as two load sheets but under the same load number.

    Pricing:

    Not publicly available

    9. Netsuite ERP

    Ideal for supply chain management for global enterprises

    Netsuite ERP

    Netsuite is a leading name in the logistics management software industry, with over 37,000 customers relying on it. Whether automating financial processes, improving inventory visibility, ensuring on-time deliveries, or enhancing warehousing efficiency, Netsuite ERP does it all.

    The best thing is that it provides an all-in-one cloud-based platform aimed at reducing IT and associated maintenance expenses. We liked modern warehouse management practices, such as mobile RF barcode scanning and return authorization receipts, to optimize our day-to-day warehouse operations. 

    However, tests revealed that it turns slow at times, making it hard to perform even basic tasks like opening a customer record to view or edit it. Unlike Upper or Brightpearl in this list, we also found the user interface to be a little old-fashioned and cluttered.

    Key Features:

    1. Inventory management: Lets you track your inventory in multiple locations, determine reorder points, manage replenishments, and optimize your safety stock. 
    2. Order management: Establishes a seamless flow right from quote to order fulfillment by preventing errors and eliminating bottlenecks to ensure timely payments. 
    3. Supply chain management: Analyzes demand to create purchase orders timely to prevent situations like stockouts, production delays, and inconsistent quality. 
    4. Procurement: Facilitates procuring goods and services at the most cost-effective rates by centralizing all the accessible information about items your vendor is supplying along with their prices. You can also collaborate with vendors for easy information exchange and stronger relations.
    Pros
    • Efficient inventory management
    • Customizability
    • Multi-industry support

    User Reviews

    Jose N., CTO, Medical Devices, 51-200 employees

    lots of customizable options and pretty easy to navigate and use and pretty flexible.

    Melvin Q., President, Wholesale, 1-10 employees

    I like that I can do everything needed in a single software package, including accounting, inventory, sales and purchase order management, and more.

    Cons
    • Internet connectivity issues
    • Difficulty and expensive setup
    • Hard-to-create reports

    User Reviews

    Laura D. , IT Operations Coordinator (51-100 employees)

    Cost can be a factor at times especially when we need to implement a new addon or business process. There is also a bit of a learning curve just because how much we have customized our specific system. Also the dependency on internet connectivity. because it is cloud-based if we were to lost internet in the office we would have very heavy disruptions and downtime until we can connect again.

    Andea T., Director of Accounting, Food & Beverages, 11-50 employees

    A lot of things aren’t included in the main package and are available for purchase as an add-on. One example is the fixed asset module which, to me, should be included in the basic package. There are reports that I wish were more easily filtered within Netsuite, but we have to export them to Excel in order to filter them to the data we need. (This may be something customizable, but again, we weren’t given much guidance on customizations and have worked through that on our own).

    Pricing:

    Not publicly available

    10. ReturnLogic

    Ideal for handling return processes

    ReturnLogic

    If you are looking for logistics software specifically designed to efficiently handle your returns, you can end your search at Return Logic. It automates and expedites the entire process, from when your customer requests a return to when they get either a refund or a replacement. 

    To reduce returns and maximize revenue, it provides bonus credits to incentivize exchanges and engage customers. Trusted by leading brands like Decathlon, it boasts of decreasing returns by 30%. Based on our budget, we were also able to choose from the leading 3PL carriers to minimize the cost spent on each return.

    We found return route optimization missing, unlike Upper, which features it. Moreover, unlike other software like Upper and Sortly, it doesn’t provide a free trial, making it infeasible for those exploring options.

    Key Features: 

    1. Refunds & exchanges: This lets you customize your return options, enforce return policies,  and provide incentives for exchanges to minimize return rates and refunds. 
    2. Returns analytics: Helps you identify the total returns and orders to assess your store’s performance. You can also find specific reasons for returns, including sizing, quality, or defects of different types of products to make immediate changes and boost retention.
    3. Customer scoring: This enables you to find your high-performing and under-performing customers based on their percentage of returns out of total orders.
    4. Warranty returns: This feature automates the handling of warranty return claims from your multiple customers, saving you time and effort. It also lets you use warranty return data to identify product issues and work on them to reduce return claims.
    Pros
    • Easy-to-use interface
    • Gift card resolution
    • RMAs integration with Shopify

    User Reviews

    Crash K., Customer Support Manager, Small-Business(50 or fewer emp.)

    The platform itself is largely intuitive. The settings are easy to adjust and offer a wide range of customization. This has the potential to be complex but Return Logic has categorized the settings in a way that’s very easy to understand and change.

    Peter J., Operations Manager, Small-Business(50 or fewer emp.)

    Great support, strong reporting. Easy to use and train employees on features within the system. We are able to analyze returns by product category, individual products, or even by customer. Very robust system.

    Cons
    • Issues with handling third-party warranty requests
    • Higher cost of implementation
    • Limited options for return reasons

    User Reviews

    Travis N., Production Manager, Small-Business(50 or fewer emp.)

    Limited options for customers when returning items i.e “item is too big” doesn’t always help us identify deeper-lying issues as not all too big or too small items fit the same etc.

    Verified User in Retail, Mid-Market(51-1000 emp.) – Navigation needs work. There are a lot of spent hours on ‘nav’ alone. Optimize for faster approvals.

    Pricing: 

    • Essential: $299 per month
    • Business: $599 per month
    • Enterprise: Custom, not publicly available

    Top 8 Features to Look for in Logistics Management Software

    Your choice of logistics software depends on your specific logistics needs. However, here are some features that you should look for in the software.

    1. Advanced reporting & analytics

    As the logistics industry is highly dynamic, you should look for a logistics management system with robust reporting and analytics capabilities. This will help you not only collect data but also analyze it in real time to provide actionable insights.

    Your logistics system should enable you to track performance metrics like inventory turnover, timely deliveries, and order fulfillment accuracy. Based on this information, you can make strategic decisions to optimize your logistics processes, reduce costs, improve service levels, and manage supply chain risks effectively. 

    2. Warehouse management

    Your logistics management system must seamlessly integrate with your warehouse management system. This integration helps track your stock levels accurately to improve traceability and coordinate movement of goods within your warehouse or along your supply chain. 

    This WMS-LMS sync also helps maintain your stocks at an optimal level to avoid situations like overstocking or stockouts. This reduces the storage costs associated with dead stock (items no longer needed) and delays caused due to the unavailability of in-demand products. 

    3. Route optimization

    Route optimization is the process of determining the shortest and most efficient routes for a series of delivery or service addresses. Your logistics management system should provide route optimization capabilities. 

    This feature is key to avoiding delivery delays and enhancing your customer satisfaction. It also helps reduce transit time, fuel, and overhead or operational costs associated with your vehicle’s wear/tear. This way, it not only helps maximize profit margins but also supports sustainability goals. 

    4. Supply chain visibility (Real-time tracking)

    Real-time visibility across your supply chain forms the backbone of a logistics business. It comprises tracking of your inventory, in-transit goods, or shipments at any stage between their procurement and delivery. 

    Your logistics software must integrate with tracking technologies, such as Radio Frequency Identification (RFID), the Internet of Things (IoT), and the Global Positioning System (GPS). This integration helps enable quicker issue identification and resolution. It also enhances customer satisfaction through live delivery status updates. 

    5. Scalability and customization

    The logistics industry is subject to rapidly changing customer demands, technological advancements, and market trends. Therefore, your logistics software must be flexible and adaptable to accommodate these variables. It must also allow you to input new data types or formats and modify your workflows quickly and efficiently. 

    It should also support additional features and functionality you may need to support your growing business without requiring extensive customizations. Choosing a scalable and customizable LMS enables you to effectively manage technology or market disruptions and capitalize on emerging opportunities. 

    6. Document & compliance management

    Transportation rules and norms vary based on region, types of goods, and modes of transportation, making compliance management challenging at times. Therefore, your logistics management software must provide document management capabilities. They help you store and update documents like customs documents and bills of lading (BOL).

    Moreover, it should also support compliance with health and safety regulations, quality standards, and industry best practices. This feature helps you stay compliant, minimize legal penalties, and establish yourself as a legally responsible business. 

    7. Carrier management 

    A logistics business largely depends on the carriers it partners with. Therefore, making sure your logistics management system features robust carrier management capabilities is essential. It should automate the process of choosing the most suitable carrier for each shipment, considering metrics like cost, performance, and reliability. 

    It must also let you communicate with your carriers to receive instant shipment status updates on their progress and eliminate any bottlenecks they may be facing. This helps you improve your relations with carriers, reduce freight shipping costs, manage customers’ expectations better, and improve your overall logistics performance. 

    8. Cost-value equation

    While a low-cost LMS may minimize your upfront expenses, it may fail to deliver value in the long run. Contrarily, an expensive and feature-rich LMS may require a huge investment but may prove to be worth it. Therefore, evaluate your LMS to determine the long-term benefits you can get from it. 

    Take into account the time, manual labor, and resources that your LMS can help save. Compare the features it provides and how they meet your unique business needs against the initial expenses required. Accordingly, you can pick the software that suits your business the most and guarantees high returns on investment.

    9. Support for mobility and remote access

    Logistics management is not confined to the four walls of your office, making remote access indispensable. So, your logistics software should feature mobile capabilities to let you or your team manage multiple tasks on the go without requiring physical workstations.

    This mobile access helps expedite the decision-making in real time, receive constant status updates, and handle issues promptly regardless of where you are. Remote access along with mobile support together contribute to higher responsiveness to changes, and improved operational agility and efficiency. 

    10. Security and data protection

    As logistics management comprises handling sensitive information related to your customers, security is paramount. Therefore, your logistics software must feature advanced security features, including encryption protocols and user access controls. 

    It must also allow you to back up your data and retrieve it in case a system fails. Ensuring compliance with industry-specific regulations like HIPAA or GDPR is also important. A secure LMS not only safeguards your critical data but also builds trust in your costumes and partners regarding their data safety.

    Frequently Asked Questions

    Logistics software refers to a wide array of technology solutions that help manage, control, and streamline different operations like inventory management, warehousing, transportation, and order processing involved in logistics.

    Implementing logistics management software is fruitful for the following reasons:

    • Improve efficiency
    • Reduce costs
    • Enhance customer service
    • Gain better control over your supply chain
    • Provide real-time visibility into your logistics operations

    The key features that an ideal logistics management software should have are:

    • Route optimization
    • Transportation management
    • Inventory tracking
    • Order processing
    • Reporting and analytics
    • Warehouse management
    • Integration capabilities

    Integrating logistics management software like Upper can help you gain real-time tracking of shipments, inventory levels, and order status. This visibility enables better decision-making, reduces lead times, and enhances customer satisfaction.

    Here is the list of best logistics management software:

    • Upper
    • Fishbowl
    • Rose Rocket
    • Zoho Inventory
    • Excalibur WMS

    Manage Your Logistics Seamlessly with Logistics Management Software

    Logistics management software is pivotal to streamlining your logistics processes. Right from order processing to inventory management and reporting, it provides you with features to manage all these logistics aspects.

    Choosing the right logistics management software may be tricky. However, with a clear focus on what you need from your software and whether it addresses your pain points while fitting within your budget, you can make an informed choice. 

    The right choice of your logistics software can prove to be a game-changer for your logistics business and help you stay ahead of the competition in the fast-paced world of logistics.

    Author Bio
    Rakesh Patel
    Rakesh Patel

    Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.

    https://www.upperinc.com/blog/logistics-management-software/