What are the Challenges faced by Delivery Drivers Face? How to overcome them?

Over 1,300,000 delivery drivers work in the United States but not all work with maximum productivity.

There are multiple challenges that delivery driver faces, and it hinders their efficiency and workflow.

Highlighting one of the problems, the manual process during the package delivery takes 3-4 minutes from the delivery driver’s total time. Imagine the inefficiency and time wastage in the shift where the drivers have to deliver 20 deliveries.

So, let’s discuss different problems delivery drivers face and figure out how you can avoid them with your on-ground delivery fleet.

6 Problems Your Delivery Driver Face

1. Vehicle breakdown

Imagine your delivery driver is on the move and in the middle of a busy city street, they experience a flat tire. It’s the worst situation any driver could face during their work hours, but unfortunately, it can happen anytime and anywhere with your employee.

Maintaining and converting your vehicle into a reliable delivery truck is highly advisable to avoid further repercussions of a vehicle breakdown or even a flat tire.

You need to integrate safety and mechanical kits to give your drivers a helping hand in case of emergencies so that the deliveries are not further delayed.

Here are a few tips that you can use to ensure your vehicle’s proper maintenance:

  • Instruct your drivers to check the air pressures every month and periodically look after the tires’ health. Rotate the tires of the vehicles every 10,000 miles and ensure that there’s a spare tire in the vehicle.
  • Check different vehicle fluids every 5000 miles and regularly change the oil, brake, transmission, power steering, coolants, or antifreeze fluids.
  • Ensure both the interior and exterior lights of the vehicles are in proper condition.
  • Check the batteries by regular testing
  • Annually tune up the vehicle and perform a standard inspection with a mechanic to remove all the trouble-causing elements.

2. Bathroom breaks

When nature calls, everyone must adhere to the call. Delivery drivers work long hours, drink water or coffee, and naturally need bathroom breaks. You can help them avoid emergency stops or embarrassing accidents if they are prepared for the bathroom breaks.

  • Integrate a standard delivery route software to help them find a nearby fast mall, public restroom, or fast-food restaurant.
  • Add additional time to their routing shift to ensure they can take bathroom breaks and don’t lag on their delivery schedule.
  • Different bathroom app finders can be used to allow the driver to find the public washroom with ease. It can help them bypass bathroom break problems.

You need to plan your driver’s delivery route considering the most underrated problem delivery drivers can face.

3. Taking too long

Quick delivery time is one of the critical motives delivery drivers want to achieve. Delivery drivers want to achieve quick deliveries, wasting minimal time to increase their incentives and help your business deliver a quality customer experience.

But with multiple delivery orders and the traditional routing process, things can get overwhelming for the delivery drivers, increasing the time for completing the delivery process.

You need to integrate robust route planning and optimization software to help you minimize the time on the road, shorten the delivery distance and improve the performance of the last-mile delivery.

If your drivers spend more time delivering the parcels, you’ll increase the cost of delivery maintenance and fuel. Finding a dedicated route planning software can help you get the optimized delivery path that minimizes the headache of more extended time on the road for your delivery drivers.

Multiple software is available in the market, but we’ll help you filter the best. (More on this in the latter half of the article)

4. Running out of gas

Running out of fuel can be a difficult situation for delivery drivers to deal with and come out of. It can cause delivery delays and decrease their productivity rate. It can even lead to stress and cut the additional incentives of the delivery drivers for quick and quality delivery service. 

Multiple reasons can cause a fuel run out, but an unorganized route planning process and no maintenance of the vehicles are some of the main concerns. 

Also, if the driver gets stuck in a long traffic jam or takes a longer route, they might face fuel shortage problems and miss out on the delivery schedule. An optimized and shortened delivery route for your delivery drivers to cut fuel costs and minimize operational costs.

Ensure that the tank is more than half-filled every time the truck is out for delivery, and give your delivery drivers an additional backup for fuel refilling that can be used in case of emergency.

5. Traffic Jams

If your delivery business follows a manual routing process, high dynamic traffic jams can increase the problems of your delivery drivers and decrease the efficiency of their work rate.

You need to integrate a dedicated route planning and optimization software to help you analyze the most efficient routes by checking the real-time traffic updates.

With the help of the route planning software, you can make instant real-time tracking updates on the delivery path and coordinate with your on-ground team to follow the shortest and traffic-free delivery path.

It can be helpful in the case of bulk delivery orders where your drivers need to minimize the delivery time and maximize the delivery output.

Talking about route planning software. Lack of technology is one of the biggest challenges for your driver and business.

6. No access to technology

No access to modern and advanced technologies means more challenges and troubles for your delivery drivers. With proper route planning, they could get lost during the process; they could end up at different delivery locations, increasing the inefficiencies in the delivery process.

From the planning to final delivery, you need to equip your driver with the modern technologies that can help to improve their productivity and minimize problems.

These are the major problems your delivery drivers can face. You need to find the optimal solutions to such constraints because they can harm your business in multiple ways.

How Can Delivery Drive Problems Harm Your Business Success?

1. Decreased efficiency

If your delivery drivers face problems with the delivery process, it leads to an unproductive work environment. Your drivers will not feel motivated to work and move forward to deliver efficient and productive results for your business.

Different vehicle problems and inefficient delivery processes can lead delivery drivers to leave their jobs and choose your competitors as their new workspace.

2. Minimal profits

Minimal profits

The problems delivery drivers face giving rise to operational costs, fuel costs, and other expenses that can degrade your profits. You’ll not be able to scale your business to new heights and miss out on the rising opportunity in the online delivery business.

You’ll slowly run out of business with a steady decline and an inefficient delivery process; you’ll slowly run out of business.

3. Poor customer experience

Multiple delivery driver problems can result in delayed and failed deliveries to your customers. It will result in a poor customer experience, and people will not associate with your brand in the future.

Your competitors will outshine you, and you’ll be left high and dry with inefficiencies and problems in the delivery operations.

The negative word of mouth will surpass your marketing and branding tactics, and you’ll experience a decline in your customer base. Slowly and steadily, you’ll witness your business crumble just because of the problems faced by your drivers.

Being a result-oriented online delivery business, you need to take specific precautionary steps to solve the problems of your drivers, and dedicated route planning and optimization software can help you immensely.

How Can Dedicated Route Planners Help You to Keep Your Delivery Drivers Happy?

Over 50% of businesses cannot fulfill their promise to deliver same-day delivery to their customers.

You don’t want to be one of those, right?

Then you need dedicated route planning and optimization software that can help you streamline your delivery process and increase the productivity of your delivery workforce.

A route planner can help get an optimized and shortest delivery path that your drivers can use to maximize the delivery orders and minimize the delivery time of their shifts. It can help you create a robust and efficient delivery ecosystem within your organization.

You can get real-time visibility updates and communicate with your workforce within a few clicks. A route planner helps you take proof of delivery and store it in its database to help drivers cut the delivery time and minimize fuel costs.

It analyzes different factors like weather and traffic conditions, ETAs, vehicle and driver efficiency, and delivery priority to give you an optimized path of multiple orders.

But with the increase in the competition in the route planning and optimization software industry, it has become difficult for businesses to shortlist one for their business.

That’s where we got you covered. Considering the requirements and goals of the modern-day online delivery business, we have filtered one of the leading tools that can help you minimize the problems of your driver and scale your business to new heights.

CTA image

Upper Route Planner

A Simple-to-use route planner that every one is talking about.

  • Save up to 95% of planning time
  • Save up to 40% of time on the road
  • Plan 500 stops at once

No credit card details required


Delivery drivers get lost because of the lack of modern-day route planning software in the courier companies’ ecosystem. Manual route planning can result in drivers going off-track and getting lost.

Delivery drivers risk accidents that could lead to severe injuries; they can miss out on deliveries because of multiple problems and deliver a poor customer experience to their customers.

Delivery drivers can face vehicle breakdowns, bathroom breaks, fuel shortages, increased delivery time, and landing at unfamiliar destinations in their day-to-day operations.

Yes, the delivery business is profitable because of the massive demand in the online ecosystem and the evolution of customer behavior to get access to everything with a touch of a button at their doorsteps.

The disadvantage of running a courier business is the setup cost because of the multiple resources and robust management ecosystem.

Upper Route Planner Is the Leading Route Planning and Optimization Software

Upper Route Planner is an easy-to-use and advanced route planner with a plethora of features you can use to streamline your delivery operations and enhance the efficiency of your drivers.

The robust communication system enables your fleet managers to coordinate with the delivery drivers and help them bypass dynamic challenges and problems with finesse.

You can skyrocket the productivity of your workforce by 40% and cut the route planning and optimization time by 95%.

A staggering number, right?

That’s not it; you can add up to 500 delivery addresses from your Excel sheet in one go and dispatch multiple optimized paths to different delivery drivers with a few clicks.

From food delivery businesses to amazon delivery drivers, from restaurant owners to other online delivery services, Upper Route Planner is suitable for different businesses, industries, and departments.

So what’s making you wait to use such software?

Get access to the and transform the customers’ online shopping experience by removing the problems faced by your delivery drivers.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel is the founder and CEO of Upper Route Planner. A subject matter expert in building simple solutions for day-to-day problems, Rakesh has been involved in technology for 30+ years. Looking to help delivery businesses eliminate on-field delivery challenges, Rakesh started Upper Route Planner with the ultimate goal of simplistic operations in mind.