What is Delivery Management? How Can You Get More Out of It?

keyKey Takeaways:
  • Delivery management entails the coordination and optimization of the entire delivery process from the time an order is placed until it is delivered,
  • Businesses can gain insight into the status of deliveries through real-time tracking and monitoring, which also enables prompt problem-solving.
  • Deliveries can be made safely, effectively, and on schedule with the help of good delivery team training and support.
  • While deploying delivery management systems, businesses should prioritize data privacy and security and make sure that sensitive information is secured.

Have you wondered about managing deliveries successfully with minimal to no hassles in the entire delivery management process?

Do you want to streamline your delivery processes and reduce delivery costs while ensuring excellent delivery service?

Over two billion people in 2020 shopped online, which only suggests that the need for efficient delivery services is more than ever.

Successful and timely deliveries are essential to improve customer satisfaction. And frankly, one doesn’t enjoy delivery delays and having to wait for days to receive their long-awaited package. As a direct consequence, delayed deliveries substantially reduce your customer base.

You can address that and several other concerns by having an efficient delivery management system or by partnering with a delivery service provider that offers comprehensive delivery management solutions.

But first, let’s understand what delivery management is essentially.

What is Delivery Management?

Delivery management is the process of effectively and efficiently making deliveries from one dropoff location to another. At times, it is also called fleet or dispatch management. A continuous rise in consumer expectations has undoubtedly established that this optimized process of making deliveries has never been in more demand.

A delivery manager needs to deal with route planning, driver schedules, vehicle capacity, vehicle maintenance, and employing efficient logistics processes to guarantee timely deliveries. To improve delivery management further, they track and optimize metrics like maintenance of fleets, vehicle capacity, fuel usage, fuel costs, driver’s behavior, idle hours of fleets, and total usage.

In 2020, over 131 billion packages were shipped all around the world. As you must know, in the eCommerce industry, customers expect fast delivery ranging from same-day delivery to 2-3-day shipping. This is one of the critical reasons why delivery managers and route planning software continue to be an essential part of running a flourishing supply chain in eCommerce.

Another crucial aspect of delivery management is the optimization of inventory management, order fulfillment, and last-mile delivery. These factors have the ability to either slow down or speed up the last-mile delivery process.

Now that we have understood what is delivery management, let’s learn about some of the substantial benefits it offers.

Benefits of Efficient Delivery Management Process

Successful delivery management is the most crucial and difficult aspect of any delivery business. It not only enables faster delivery and better operational management but also helps with the discovery of efficient routes and increases overall delivery efficiency.

Here are nine benefits of effective delivery management:

1. Increase in Customer Retention

increase in customer retention

A great customer experience doesn’t stop with a smooth purchase experience but also includes the delivery experience. Customers expect a rapid shipping and delivery process. Providing multiple delivery windows and reliable delivery services can increase customer satisfaction and loyalty.

Customers mostly expect their orders to be delivered within a day or two of making the purchase. However, having access to several reliable delivery services for customers to choose from can certainly help build customer retention.

An efficient delivery management process can ensure that the delivery service:

  • Meeting shipping expectations
  • Assisting in discovering the most efficient routes  
  • Tracking shipping costs
  • Estimating delivery times
  • Improves shipping accuracy

This also ensures that customers are able to receive their packages on time, considering their preferred shipping method.

2. Profitability in Delivery

profitability in delivery

Established business models have been optimized through delivery management by:

  • Efficiently utilizing route optimization and fleet management tools
  • Implementing the latest and advanced technological innovations like route optimization software.
  • Increasing the usage rate of fleet capacity 

A good delivery service entails not only punctual or speedy delivery but also ensuring that the shipments do not incur any damage during transit. Nevertheless, delivery profitability can be accomplished by auto-scheduling and automating routine tasks.

3. Real-Time Data Accessibility

Tracking orders in real-time visibility gives you greater insight into the delivery process. This improves customer communication by automatically updating your customers on when their shipments will arrive.

Delivery management software also offers shipping and delivery insights, allowing delivery managers to track shipping records and monitor expected delivery dates. It also enables you to analyze shipping methods based on the preferences of the customers and delivery performance.

With real-time visibility and accurate data at your disposal, delivery managers work closely with the product manager (product owner). They have everything they need to make logical decisions and improve their shipping operations.

4. Reduction in Operational Expenses

An efficient delivery management structure targets minimizing delivery costs in order to boost profit margins.

As you must know, shipping rates are influenced by a variety of factors. It is critical, for instance, to keep an eye on various transport options. Different transport or carriers, such as regional parcel carriers, might offer lower prices than what you are now paying, depending on the places you ship to. 

Another factor that can influence shipping rates is how orders are fulfilled. For instance, you will want to prevent common packaging errors that drive up expenses, such as using too much packaging material.

5. Faster Delivery Possibilities

faster delivery possibilities

Delivery managers can provide their clients with faster turnaround options if they have an excellent delivery management system in place.

There are various factors that contribute to quick turnaround, including where you keep goods and ship products geographically. The closer your warehouse is to your clients, the sooner shipments can reach them at a lower cost.

Also, implementing a goods allocation system can dramatically improve delivery by allowing you to offer a cheap 2-day delivery service to all your customers.

6. Improved Supply Chain Communication

improved supply chain communication

A large amount of data must be shared along the supply chain, and it must be collected, analyzed, and shared with the appropriate parties in a reasonable timeframe.

A delivery management system can assist in the improvement of supply chain communication among third-party companies involved in the shipping and delivery process. This is because third-party logistics providers operate with multiple fulfillment center locations.

Delivery managers can streamline the supply chain and ensure orders are sent and delivered efficiently by integrating outbound and inbound logistics operations with the help of appropriate technology.

7. The efficiency of Fuel

By streamlining route planning, the consumption of fuel can be reduced. Delivery management can help discover efficient routes depending on the following:

  • Delivery priority
  • Customer proximity
  • Delivery driver’s availability
  • Weather
  • Traffic conditions

Effective route planning can also minimize empty miles, which increases fuel efficiency.

8. Carbon Dioxide Footprint Is Reduced

Effective delivery management driven by electronic logistics systems reduces fuel consumption by minimizing route detours and vehicle inactivity. It does so with the help of effective route planning.

It also decreases the number of miles driven for each delivery service and the reliance on paperwork by adopting electronic documentation. All of these elements contribute to organizations having a lower carbon footprint.

9. Improved Compliance

improved compliance

It ensures that the proper research and compliance needed to deliver goods are updated and easily accessible. 

Effective global trade compliance management is crucial in a worldwide supply chain to expedite customs clearance and regulatory compliance to destination countries. 

Better compliance can be achieved at the local level by employing information technology for enhanced real-time visibility and information.

These benefits are clear enough to understand why delivery management is important and how you can significantly enhance customer experience and overall delivery performance.

Apart from giving you access to these benefits, effective delivery management software can also aid in optimizing your business operations. 

Let’s learn how!

How Can a Delivery Management Software Help Optimize Your Business Operations?

An efficient delivery management software is an application tool that can help you optimize your business operations and performances. It monitors all the tasks that entail the delivery processes to ensure a hassle-free delivery experience for shipments.

Here are some of the key features of efficient delivery management software:

  • It enables you to assign tasks to delivery drivers, automate dispatch, and monitor driver schedules to keep track of the availability of delivery drivers.
  • It has built-in features such as e-signature record proof of delivery to verify that the shipment is delivered to the correct recipient.
  • It contributes to increased consumer satisfaction.
  • It increases the overall exposure of your courier delivery services with live tracking links, enabling you to earn your clients’ trust with customer communication.
  • It allows you to quickly and effectively create efficient route planning with several stops and locations and even follow traffic patterns to optimize the delivery routes.

Upper’s Route Planner Can Help Grow Your Business

Do you want to optimize your delivery operations by saving your delivery team time and helping them reach their final destination within the estimated time?

Do you want to improve profit margins by making deliveries efficiently, providing customers with services of the highest quality, and achieving customer satisfaction?

If your answer is a staunch yes to any of these questions or both of them, Upper’s route planner is the route planning software solution that can help grow your delivery business.

With Upper, you can optimize your delivery service business by simplifying the delivery management processes. This software enables you to become an efficient delivery manager and also ensures a great customer experience with its exceptional features.

With our route planning software, you can:

  • Save up to 95% time in route planning
  • Get a comprehensive view of your delivery operations
  • Serve 40% more customers by optimizing delivery windows, and achieve customer satisfaction

So what are you waiting for? Go for our 7 days trial period for free and streamline your everyday delivery operations with automated planning of delivery routes.

Perform Hassle-free Route Planning with Upper

Utilize Upper’s automated route planning and reduce your planning time. Complete your delivery targets on time and get home early.


Efficient and reliable management for handling deliveries ensures eliminating the issue of delivery delays due to unpredictable weather or bad traffic and allows you to easily retain your client base.

High delivery quality will not only ensure customer loyalty but also grant your business a good reputation. Additionally, it reduces your employee’s time spent managing delivery issues, looking for more accessible and efficient routes, and boosts overall efficiency.

Always plan ahead of time for delivery and strive to get them delivered as quickly as feasible. Establish a standard schedule for your customers and stick to it.

Investing in local warehouses can be a viable alternative for larger companies because it takes less time to ship items across the nation. Furthermore, hiring a reputable carrier aids you in meeting your delivery requirements.

However, one of the simplest methods to optimize delivery service is to invest in effective software for handling deliveries. It ensures timely deliveries and reduces the risk of misplaced deliveries.

A delivery management software is a tool used to manage the operations of delivering items from one location to another along the delivery chain.

This software is also a route optimization tool with a centralized communication system that allows everyone involved in the delivery processes to connect through a single platform.

Businesses need software to manage deliveries because it optimizes and automates the delivery of orders, assignment of tasks, tracking vehicles and consignments, planning of routes, and other operations.

It also enables businesses to have complete logistics transparency, and reliable ETAs, and eliminate delivery delays while using minimum resources and costs necessary.

Delivery order management is crucial for every customer order that you receive. It begins the moment a customer makes an order. This includes getting it from the warehouse, correctly packing it, and delivering it. The final step is to ensure that the customer received the package and was satisfied with the timely delivery and purchase.

Of course, the overall process of delivery operations is not as simple as it appears. That is why it is critical to be cautious at all stages. Using an ideal software for handling deliveries could be highly beneficial to your business and save you a lot of time.

The fleet manager is responsible not only for managing delivery operations, resolving issues related to delays, and also completing the orders successfully.

If you have reliable management software for delivery operations, you can effortlessly find delivery routes for your delivery drivers and save time and fuel resources. You can also easily assign tasks and responsibilities to drivers from the backend.

Final Words

For any delivery business, it is important to provide fast and efficient deliveries to stay competitive in the market. Efficient technology for delivery management allows faster shipping by optimizing delivery routes and fulfilling orders from the most efficient location.  Proper delivery management can save your company money and keep the customers happy.

At Upper, we aim to help businesses of all sizes in making their deliveries perfect. Some of the advanced features, like route planning, route optimization, and route scheduling, can assist you in performing more deliveries in less time.

Not only this, but you can manage your entire delivery route operations with Upper. Experience all the features & functionalities in a with Upper.

Author Bio
Rakesh Patel
Rakesh Patel

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.